Retention

Discussion List

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  Defining the Client's goals: Do you categorise or allow them to freestyle, or both?

  Jack Choppin 21 views 4 comments 0 points Most recent by Nicholas Ciambrello January 2021CS Conversations
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  30 Customers in 30 Days

  sarahsandberg 7 views 8 comments 0 points Most recent by sarahsandberg January 2021CS Conversations
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  Red Accounts Playbook

  Leah Katherine Hill 45 views 43 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations
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  Guide - The Key Stages in Your Customers’ Journey (You Should Be Focusing On)

  Henn I 3 views 0 comments 1 point Most recent by Henn I January 2021CS Conversations
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  Switching customers from monthly to annual billing

  Andrea A 39 views 3 comments 0 points Most recent by Srikrishnan Ganesan January 2021CS Conversations
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  Top Five Metrics to Track on Your Customer Success Dashboard

  Alex Farmer 23 views 0 comments 6 points Most recent by Alex Farmer January 2021CS Technology
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  Needing to create a CS roadmap for Leadership but Leadership is our CS roadblock

  Karen Chambers 2 views 15 comments 0 points Most recent by Naomi Aiken January 2021CS Conversations
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  Influitive Anyone?

  Matt Myszkowski 1 view 0 comments 0 points Most recent by Matt Myszkowski January 2021CS Technology
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  Referrals

  tmnovello 11 views 5 comments 0 points Most recent by Anita Toth January 2021CS Conversations
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  Defining a Champion

  Michael Buccellato 54 views 6 comments 0 points Most recent by Jess Galenski January 2021CS Conversations
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  My 2021 Customer Success Resolutions

  Emily Garza 5 views 0 comments 2 points Most recent by Emily Garza January 2021CS Conversations
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  General CSM-Program - Gain Grow Retain Open Collab Library

  Arnold de la Fuente 5 views 2 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations
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  How to implement Customer Success activates in Custom Software Development company not Saas

  Mohammad Abu Alsha'r 5 views 0 comments 0 points Most recent by Mohammad Abu Alsha'r December 2020CS Conversations
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  Post Sale Customer Journey Examples

  antonioasierra 45 views 11 comments 0 points Most recent by Chase Tinkham December 2020CS Conversations
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  Advice on Collating Qualitative Data from Customer Interviews

  Liam Farley 5 views 9 comments 0 points Most recent by Liam Farley December 2020CS Technology
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  Incentives for clients to complete the training and other critical onboarding activities at the user

  [Deleted User] 9 views 7 comments 0 points Most recent by Gwyneth Iredale December 2020CS Conversations
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  Start-ups: Creating Your Customer Journey

  Jared Orr 5 views 5 comments 0 points Most recent by David Ellin December 2020CS Technology
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  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 5 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  Customer Success in Benelux Region

  System 7 views 0 comments 0 points Most recent by System December 2020CS Conversations
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  Customer Success Renewal Pipeline Management: Research

  Lawrence Waldman 5 views 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
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  What else do you measure when retention is good?

  Dana Pavel 3 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
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  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 7 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
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  What are your customers really thinking? (CHURN PART 4)

  Anita Toth 1 view 0 comments 1 point Most recent by Anita Toth December 2020CS Conversations
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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 17 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
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  Cyber Security forum notes 11-24-2020

  Andreas Knoefel 3 views 0 comments 0 points Most recent by Andreas Knoefel November 2020CS Conversations
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  How to identify and measure *time to first value metric* for customers?

  [Deleted User] 73 views 11 comments 0 points Most recent by Donna Weber November 2020CS Conversations
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  Customer Taxonomy

  Dave Epperly 5 views 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
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  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 11 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology