Discussion List

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  Governance of customer email communications

  Nick Mehta 1 view 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Conversations
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  NPS survey template

  Aarif Nakhwa 51 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology
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  Customer Health Deck

  Leah Katherine Hill 11 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Conversations
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  Benefits of mapping the customer journey?

  Lauren Mecca 1 view 1 comment 0 points Most recent by Ed Powers October 2020CS Conversations
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  Tone of E mail Communication

  Deepali Jagota 11 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Conversations
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  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 1 view 7 comments 0 points Most recent by Effie Mansdorf October 2020CS Technology
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  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 1 view 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
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  Organizational Transition

  Renee Murphy 1 view 2 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  Risk vs Churn in SaaS world

  Renee Murphy 1 view 3 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
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  Naming of Various Client Segments

  Kelly Kimmich 11 views 7 comments 0 points Most recent by Kelly Kimmich September 2020CS Technology
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  Tracking Technical DIscussions and Details

  Camille Acey 1 view 1 comment 0 points Most recent by Miko Hinojosa September 2020CS Technology
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  How have you handled rogue customers / have you felt the need to construct a way to direct customer

  Matt Vadala 1 view 0 comments 0 points Most recent by Matt Vadala September 2020CS Conversations
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  Appropriate level of touch for top tier

  Wendy Johnson 31 views 14 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
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  Customer Success Manual vs Playbook

  Jared Orr 51 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
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  Creating better champions

  Jarren Pinchuck 1 view 8 comments 0 points Most recent by Walter Zepeda September 2020CS Conversations
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  What type of questions do you generally ask and at what milestone in your B2B SaaS journey?

  Manisha Khandelwal 1 view 3 comments 0 points Most recent by Manisha Khandelwal September 2020CS Conversations
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  Case Studies for Implementing Customer Success in a Startup

  Julie Pine Parker 1 view 5 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
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  Health Score element - Value to Your own company

  Ronald Krisak 1 view 9 comments 0 points Most recent by Ashton Liu September 2020CS Technology
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  looking for beta testers for 6 different CX workshops

  Anita Toth 1 view 6 comments 0 points Most recent by Anita Toth September 2020CS Conversations
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  Churn prevention recommendations

  Dave Williams 11 views 6 comments 0 points Most recent by Andreas Knoefel September 2020CS Technology
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  Playbooks segmentation

  Angela Guedes 21 views 3 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
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  Low touch Onboarding PaaS

  Cecilia Baeza-Castro 21 views 2 comments 0 points Most recent by Cecilia Baeza-Castro September 2020CS Conversations
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  Asking open-ended questions

  [Deleted User] 1 view 3 comments 0 points Most recent by Rachel Jennings September 2020CS Conversations
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  Nailing the Handoffs/Handover from Sales to CS

  Sidd 21 views 1 comment 0 points Most recent by Andrew Marks September 2020CS Technology
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  Organisational alignment

  Sudip Ghosh 1 view 1 comment 0 points Most recent by Anita Toth September 2020CS Conversations
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  Churn playbook for Loss of Champion/Ghosted

  MarkusS 11 views 4 comments 0 points Most recent by Chad Horenfeldt September 2020CS Conversations
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  Fight Churn with this ChurnMonster Playbook

  Bri Adams 1 view 0 comments 1 point Most recent by Bri Adams September 2020CS Conversations