Retention

Discussion List

• 
  How can you increase your B2B Survey Response Rate?

  Manisha Khandelwal 33 views 26 comments 0 points Most recent by Chris Rosa October 2020CS Technology
• 
  How customer-centric are you?

  James Stuart 3 views 0 comments 0 points Most recent by James Stuart October 2020CS Conversations
• 
  What is the moment in your onboarding/implementation that customers rave about?

  [Deleted User] 16 views 8 comments 0 points Most recent by James LaRiviere October 2020CS Conversations
• 
  Governance of customer email communications

  Nick Mehta 3 views 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Conversations
• 
  NPS survey template

  Aarif Nakhwa 54 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology
• 
  Customer Health Deck

  Leah Katherine Hill 13 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Conversations
• 
  Benefits of mapping the customer journey?

  Lauren Mecca 3 views 1 comment 0 points Most recent by Ed Powers October 2020CS Conversations
• 
  Tone of E mail Communication

  Deepali Jagota 14 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Conversations
• 
  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 7 views 7 comments 0 points Most recent by Effie Mansdorf October 2020CS Technology
• 
  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 13 views 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
• 
  Organizational Transition

  Renee Murphy 3 views 2 comments 0 points Most recent by Ed Powers October 2020CS Conversations
• 
  Risk vs Churn in SaaS world

  Renee Murphy 3 views 3 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
• 
  Naming of Various Client Segments

  Kelly Kimmich 15 views 7 comments 0 points Most recent by Kelly Kimmich September 2020CS Technology
• 
  Tracking Technical DIscussions and Details

  Camille Acey 7 views 1 comment 0 points Most recent by Miko Hinojosa September 2020CS Technology
• 
  How have you handled rogue customers / have you felt the need to construct a way to direct customer

  Matt Vadala 7 views 0 comments 0 points Most recent by Matt Vadala September 2020CS Conversations
• 
  Appropriate level of touch for top tier

  Wendy Johnson 41 views 14 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
• 
  Customer Success Manual vs Playbook

  Jared Orr 56 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
• 
  Creating better champions

  Jarren Pinchuck 9 views 8 comments 0 points Most recent by Walter Zepeda September 2020CS Conversations
• 
  What type of questions do you generally ask and at what milestone in your B2B SaaS journey?

  Manisha Khandelwal 9 views 3 comments 0 points Most recent by Manisha Khandelwal September 2020CS Conversations
• 
  Case Studies for Implementing Customer Success in a Startup

  Julie Pine Parker 1 view 5 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations
• 
  Health Score element - Value to Your own company

  Ronald Krisak 7 views 9 comments 0 points Most recent by Ashton Liu September 2020CS Technology
• 
  looking for beta testers for 6 different CX workshops

  Anita Toth 1 view 6 comments 0 points Most recent by Anita Toth September 2020CS Conversations
• 
  Churn prevention recommendations

  Dave Williams 17 views 6 comments 0 points Most recent by Andreas Knoefel September 2020CS Technology
• 
  Playbooks segmentation

  Angela Guedes 25 views 3 comments 0 points Most recent by Russell Bourne September 2020CS Conversations
• 
  Low touch Onboarding PaaS

  Cecilia Baeza-Castro 25 views 2 comments 0 points Most recent by Cecilia Baeza-Castro September 2020CS Conversations
• 
  Asking open-ended questions

  [Deleted User] 9 views 3 comments 0 points Most recent by Rachel Jennings September 2020CS Conversations
• 
  Nailing the Handoffs/Handover from Sales to CS

  Sidd 34 views 1 comment 0 points Most recent by Andrew Marks September 2020CS Technology