Retention

Discussion List

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  Learning from Churn/Conducting Post Mortems

  Dan Cook 44 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
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  What do your customer post-mortems look like?

  Lauren Mecca 34 views 9 comments 0 points Most recent by gurd3v October 2020CS Conversations
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  Training & Enablement for Enterprise Customers

  [Deleted User] 24 views 2 comments 0 points Most recent by Pam Micznik October 2020CS Conversations
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  Does anyone participate in a deal review process allowing "approval" of a good fit customer?

  [Deleted User] 23 views 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Conversations
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  Setting SLA's (CSM or only Support Teams)?

  MarkusS 23 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  Tiering Analysis Spreadsheet

  Ed Powers 13 views 0 comments 4 points Most recent by Ed Powers October 2020CS Technology
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  Salesforce Einstein

  David Jackson 2 views 1 comment 0 points Most recent by Christian Vijn October 2020CS Technology
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  CS vs Account Management

  Jared Orr 64 views 8 comments 0 points Most recent by BenB October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 3 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 12 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  How can you increase your B2B Survey Response Rate?

  Manisha Khandelwal 202 views 26 comments 0 points Most recent by Chris Rosa October 2020CS Technology
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  How customer-centric are you?

  James Stuart 19 views 0 comments 0 points Most recent by James Stuart October 2020CS Conversations
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  What is the moment in your onboarding/implementation that customers rave about?

  [Deleted User] 53 views 8 comments 0 points Most recent by James LaRiviere October 2020CS Conversations
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  Governance of customer email communications

  Nick Mehta 13 views 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Conversations
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  NPS survey template

  Aarif Nakhwa 55 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology
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  Customer Health Deck

  Leah Katherine Hill 15 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Conversations
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  Benefits of mapping the customer journey?

  Lauren Mecca 1 view 1 comment 0 points Most recent by Ed Powers October 2020CS Conversations
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  Tone of E mail Communication

  Deepali Jagota 13 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Conversations
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  How do you fairly distribute accounts among CSMs when comped on renewals?

  Effie Mansdorf 32 views 7 comments 0 points Most recent by Effie Mansdorf October 2020CS Technology
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  Vetting CS Software Platforms- What are the best questions to ask?

  Chrissy Hines 49 views 7 comments 0 points Most recent by Amanda Ingraham October 2020CS Technology
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  Organizational Transition

  Renee Murphy 13 views 2 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  Risk vs Churn in SaaS world

  Renee Murphy 15 views 3 comments 0 points Most recent by Russell Bourne October 2020CS Conversations
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  Naming of Various Client Segments

  Kelly Kimmich 38 views 7 comments 0 points Most recent by Kelly Kimmich September 2020CS Technology
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  Tracking Technical DIscussions and Details

  Camille Acey 3 views 1 comment 0 points Most recent by Miko Hinojosa September 2020CS Technology
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  How have you handled rogue customers / have you felt the need to construct a way to direct customer

  Matt Vadala 14 views 0 comments 0 points Most recent by Matt Vadala September 2020CS Conversations
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  Appropriate level of touch for top tier

  Wendy Johnson 73 views 14 comments 0 points Most recent by Wendy Johnson September 2020CS Conversations
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  Customer Success Manual vs Playbook

  Jared Orr 84 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology