Communication

How will using AI tools as CSM's change our day-to-day work?

Meg Valentine 77 views 3 comments 1 point Most recent by parth March 18CS Technology
Quotes automatically sent to customers

Christie Anderson 174 views 4 comments 0 points Most recent by Michelle Wideman March 2023CS Conversations
VOC Program and 'Final Readout'

Miranda Balcar 93 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
What channels do you today for customer communication and engagement ?

Poll Enas 24 views 0 comments 0 points Started by Enas November 2022 CS Conversations
Risk Process for CSMs and Managers

Alex Tran 168 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
A better way to ask CSMs to verify contacts for NPS surveys

sgoldman29 53 views 0 comments 0 points Started by sgoldman29 May 2022 CS Conversations
Does anyone have Value Consulting as part of their CS delivery model?

Rachel Blackmon 33 views 0 comments 0 points Started by Rachel Blackmon May 2022 CS Org Conversations
CS Ops Communication Cadence

Dorota Ziakova 86 views 3 comments 0 points Most recent by Jeff Breunsbach April 2022CS Operations Conversations
Tips to minimize QBR no-shows?

Manish Nepal 157 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
Hyperlinks in your message?

Brian O'Keeffe 46 views 9 comments 0 points Most recent by mikes somers March 2022Digital CS (Engagement Programs)
Customer Success "Brand"

Ellen K 3 views 5 comments 0 points Most recent by James Stuart January 2022Strategy & Planning
Churn Risk - Client Not Responsive. Creative Ways to Engage?

Ashley Moss 23 views 4 comments 0 points Most recent by Ashley Moss January 2022CS Org Conversations
Weekly Usage Reports

Adam Houghton 6 views 1 comment 0 points Most recent by Brian Nicholls November 2021Digital CS (Engagement Programs)
Internal communications

Rachel Provan 15 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
Customer on-site visits (pre and post covid)

Mark Sims 4 views 0 comments 0 points Most recent by Mark Sims August 2021Strategy & Planning
Success vs. Support: how does client know which to contact?

Mark Carlebach 28 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Org Conversations
Help! Need a new name for EBRs

Patricia Awan 71 views 15 comments 0 points Most recent by Patricia Awan June 2021CS Org Conversations
Feedback for the number of touches post go-live

Ashley Wagner 3 views 1 comment 0 points Most recent by Surendranath June 2021Customer Journey
Customer Love/Appreciation Program - Has Anyone Launched One?

James Fisher 3 views 4 comments 0 points Most recent by Anita Toth May 2021Customer Journey
Renewal email template Low touch

Erika Villarreal 38 views 4 comments 0 points Most recent by Erika Villarreal April 2021CS Org Conversations
eQBR?

Jason Kobs 5 views 20 comments 0 points Most recent by Jan Young February 2021Digital CS (Engagement Programs)
30 Customers in 30 Days

sarahsandberg 4 views 8 comments 0 points Most recent by sarahsandberg January 2021CS Org Conversations
Switching customers from monthly to annual billing

Andrea A 6 views 3 comments 0 points Most recent by Srikrishnan Ganesan January 2021Customer Journey
Referrals

tmnovello 3 views 5 comments 0 points Most recent by Anita Toth January 2021CS Org Conversations
Customer Required Attention - Quantitative Measurement

Jeremie Halimi 3 views 1 comment 0 points Most recent by Ed Powers December 2020CS Org Conversations
Customer Communications - Role Build-out

Jason Kobs 4 views 3 comments 0 points Most recent by Ja'Rod Morris November 2020CS Org Conversations
Owning customer communications

Renee Murphy 25 views 1 comment 0 points Most recent by Russell Bourne October 2020CS Org Conversations
Governance of customer email communications

Nick Mehta 4 views 6 comments 0 points Most recent by Justin Oberbauer October 2020CS Org Conversations
Customer Health Deck

Leah Katherine Hill 3 views 0 comments 1 point Most recent by Leah Katherine Hill October 2020CS Org Conversations
Tone of E mail Communication

Deepali Jagota 17 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Org Conversations

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May 16 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 16, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
May 30 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 30, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 13 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 13, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 27 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 27, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

Communication

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