Communication

Discussion List

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  How do you handle customers you just can't reach — do they quietly churn?

  Question Arman 23 views 0 comments 1 point Started by Arman July 31 CS Conversations
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  Where would you look for great Customer Success talent beyond LinkedIn?

  Answered Emanuela Lincar 60 views 1 comment 1 point Most recent by Al_T July 20CS Conversations
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  How To Support A Confused Canadian Customer In The SaaS Industry

  Charles Ituah 15 views 0 comments 0 points Started by Charles Ituah July 17 CS Operations Conversations
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  What steps can I take to improve customer onboarding experiences?

  Question oliviaIST 8 views 0 comments 0 points Started by oliviaIST July 17 Future Customer Success Professionals
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  Early-stage Startup Hiring First Customer Success Manager!

  Brian_Mento2026 66 views 1 comment 0 points Most recent by Santiago June 15CS Conversations
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  Does your company have an "AI Council"?

  Answered Jenna-Leigh Couch 157 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Technology
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  interships

  Mary 12 views 0 comments 0 points Most recent by Mary February 5CS Conversations
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  Open learning platform for CSMs

  Rahul Choudhary 43 views 0 comments 0 points Most recent by Rahul Choudhary January 6CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 217 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 209 views 3 comments 1 point Most recent by parth March 2024CS Technology
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  Post EBR Survey

  Christie Anderson 83 views 0 comments 1 point Most recent by Christie Anderson February 2024CS Conversations
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  Feedback Surveys

  Alice_Schofield 204 views 5 comments 0 points Most recent by Alice_Schofield February 2024CS Conversations
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  GGR Podcast - Scaled CS: Mike Sasaki

  Heather Wendt 123 views 1 comment 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Podcast - Rolling Out Changes

  Heather Wendt 72 views 0 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  Internal Quarterly Kickoffs

  Mary Kate Morrison 127 views 3 comments 0 points Most recent by rdesmarais August 2023CS Operations Conversations
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  Looking to take partnerships to the next level

  Quis94 101 views 1 comment 0 points Most recent by EdPorter July 2023CS Conversations
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  Trials in Change Management

  Ajgruber 93 views 2 comments 0 points Most recent by Michelle Wideman June 2023CS Conversations
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  Quotes automatically sent to customers

  Christie Anderson 194 views 4 comments 0 points Most recent by Michelle Wideman March 2023CS Conversations
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  Request for Best Practices and Ideas for Monthly Newsletter

  kchan38 62 views 0 comments 0 points Most recent by kchan38 February 2023CS Conversations
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  VOC Program and 'Final Readout'

  Miranda Balcar 92 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  What channels do you today for customer communication and engagement ?

  Poll Enas 21 views 0 comments 0 points Most recent by Enas November 2022CS Conversations
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  Risk Process for CSMs and Managers

  Alex Tran 232 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 64 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 31 views 0 comments 1 point Most recent by Heather Wendt August 2022GGR Cafe
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  A better way to ask CSMs to verify contacts for NPS surveys

  sgoldman29 62 views 0 comments 0 points Most recent by sgoldman29 May 2022CS Conversations
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  Does anyone have Value Consulting as part of their CS delivery model?

  Rachel Blackmon 31 views 0 comments 0 points Most recent by Rachel Blackmon May 2022CS Conversations
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  Engagement cadence

  Catherine McGrath 101 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
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  Decision Maker Change-Factor for Churn

  Chris Guzek 71 views 3 comments 0 points Most recent by TJ Adams April 2022CS Conversations