Communication

Discussion List

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  Self-Service vs Personalized Support

  Julie Fox 169 views 2 comments 2 points Most recent by Ola Ogungbemile April 2CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 131 views 3 comments 1 point Most recent by parth March 18CS Technology
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  Post EBR Survey

  Christie Anderson 64 views 0 comments 1 point Started by Christie Anderson February 13 Strategy & Planning
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  Feedback Surveys

  Alice_Schofield 160 views 5 comments 0 points Most recent by Alice_Schofield February 1CS Conversations
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  GGR Podcast - Scaled CS: Mike Sasaki

  Heather Wendt 110 views 1 comment 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Podcast - Rolling Out Changes

  Heather Wendt 66 views 0 comments 0 points Started by Heather Wendt October 2023 GGR Cafe
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  Internal Quarterly Kickoffs

  Mary Kate Morrison 116 views 3 comments 0 points Most recent by rdesmarais August 2023CS Operations Conversations
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  Looking to take partnerships to the next level

  Quis94 93 views 1 comment 0 points Most recent by EdPorter July 2023CS Org Conversations
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  Trials in Change Management

  Ajgruber 86 views 2 comments 0 points Most recent by Michelle Wideman June 2023CS Org Conversations
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  Quotes automatically sent to customers

  Christie Anderson 176 views 4 comments 0 points Most recent by Michelle Wideman March 2023CS Conversations
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  Request for Best Practices and Ideas for Monthly Newsletter

  kchan38 57 views 0 comments 0 points Started by kchan38 February 2023 Customer Journey
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  VOC Program and 'Final Readout'

  Miranda Balcar 96 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  What channels do you today for customer communication and engagement ?

  Poll Enas 25 views 0 comments 0 points Started by Enas November 2022 CS Conversations
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  Risk Process for CSMs and Managers

  Alex Tran 195 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 55 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 36 views 0 comments 1 point Started by Heather Wendt August 2022 GGR Cafe
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  A better way to ask CSMs to verify contacts for NPS surveys

  sgoldman29 55 views 0 comments 0 points Started by sgoldman29 May 2022 CS Conversations
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  Does anyone have Value Consulting as part of their CS delivery model?

  Rachel Blackmon 36 views 0 comments 0 points Started by Rachel Blackmon May 2022 CS Org Conversations
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  Engagement cadence

  Catherine McGrath 95 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
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  Decision Maker Change-Factor for Churn

  Chris Guzek 68 views 3 comments 0 points Most recent by TJ Adams April 2022CS Org Conversations
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  CS Ops Communication Cadence

  Dorota Ziakova 96 views 3 comments 0 points Most recent by [Deleted User] April 2022CS Operations Conversations
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  Tips to minimize QBR no-shows?

  Manish Nepal 204 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
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  Hyperlinks in your message?

  Brian O'Keeffe 45 views 9 comments 0 points Most recent by mikes somers March 2022Digital CS (Engagement Programs)
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  Executive Business Review Templates

  [Deleted User] 1.1K views 5 comments 0 points Most recent by Iman Omari March 2022CS Org Conversations
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  Customer Success "Brand"

  Ellen K 5 views 5 comments 0 points Most recent by James Stuart January 2022Strategy & Planning
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  Churn Risk - Client Not Responsive. Creative Ways to Engage?

  Ashley Moss 25 views 4 comments 0 points Most recent by Ashley Moss January 2022CS Org Conversations
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  Account transitions among CSMs

  Tanya Strauss 37 views 4 comments 0 points Most recent by James Stuart January 2022CS Org Conversations