Discussion List

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  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 71 views 1 comment 0 points Most recent by Mikael Blaisdell March 7CS Conversations
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  Kicking Off New Digital CS Program

  Garrett_Mesa 671 views 13 comments 2 points Most recent by Karen Bros January 9CS Conversations
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  Aligning Marketing and Scaled CS

  tmnovello 91 views 2 comments 5 points Most recent by tmnovello December 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 191 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 161 views 3 comments 1 point Most recent by parth March 2024CS Technology
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  Triggers for Non-Telemetry customers?

  AshleyGarza123 121 views 3 comments 0 points Most recent by Brian O'Keeffe January 2024CS Conversations
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  Questions for divisional SVP when interviewing for new VP of CS role

  CharRobbie 51 views 1 comment 0 points Most recent by PiperWilson December 2023CS Conversations
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  GGR Podcast - Integrating Your CS Goals with Community

  Heather Wendt 71 views 0 comments 2 points Started by Heather Wendt October 2023 GGR Cafe
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  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 141 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  GGR Podcast - Scaled CS: Mike Sasaki

  Heather Wendt 111 views 1 comment 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Podcast - Scaled CS; Daphne Lopes - Hubspot

  Heather Wendt 151 views 0 comments 0 points Started by Heather Wendt September 2023 GGR Cafe
• 
  How are Ya'll Scaling?!

  Quis94 161 views 4 comments 0 points Most recent by Steve Bernstein August 2023CS Conversations
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  Customer Engagement & Business Review

  Abhishek B 351 views 8 comments 0 points Most recent by Lovlyn Andawey August 2023CS Conversations
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  Digital CS - LMS Administrator - New CS - Advice wanted!

  Kelly TV 171 views 7 comments 0 points Most recent by BenB August 2023CS Conversations
• 
  Pooled CS Team Tools

  Rachel Jennings 491 views 15 comments 0 points Most recent by kmcmullen August 2023CS Conversations
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  Self-serve model Vs sales-based approach?

  rahul_choudhary 191 views 7 comments 0 points Most recent by Jordan Silverman July 2023CS Conversations
• 
  Scaled CS - The Good, the Bad, and the Ugly

  Heather Wendt 311 views 9 comments 1 point Most recent by kmcmullen June 2023GGR Cafe
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  Renewal Process and Forecast

  Adam Ince 221 views 2 comments 0 points Most recent by Adam Ince May 2023CS Conversations
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  Quotes automatically sent to customers

  Christie Anderson 181 views 4 comments 0 points Most recent by Michelle Wideman March 2023CS Conversations
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  Focused Strategic (1:1 to 1:3) CSM Value

  dianej27 251 views 6 comments 0 points Most recent by dianej27 January 2023CS Conversations
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  Customer Communication Positioning - Moving from Assigned CSM to Pooled CS Model

  Scott Hair 591 views 5 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 11 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  Escalation on accounts with no assigned CSM

  Christie Anderson 31 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  0 usage accounts

  Christie Anderson 71 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Conversations
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  Account transitions among CSMs

  Tanya Strauss 41 views 4 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Customer Onboarding for Scale

  Jonna Pedersen 201 views 15 comments 0 points Most recent by Jodi Millen November 2021CS Conversations
• 
  Weekly Usage Reports

  Adam Houghton 1 view 1 comment 0 points Most recent by Brian Nicholls November 2021CS Conversations
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  Who Owns The User Guide?

  Zeeshan Gauba 1 view 0 comments 0 points Most recent by Zeeshan Gauba July 2021CS Conversations
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  Supporting Rapid Scaling

  Leanna Castello 1 view 0 comments 0 points Most recent by Leanna Castello June 2021CS Conversations