Customer

Discussion List

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  Feedback for the number of touches post go-live

  Ashley Wagner 2 views 1 comment 0 points Most recent by Surendranath June 2021Customer Journey
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  Automation

  laurel wright 15 views 6 comments 0 points Most recent by Josh Buckley May 2021Digital CS (Engagement Programs)
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  Customer Love/Appreciation Program - Has Anyone Launched One?

  James Fisher 2 views 4 comments 0 points Most recent by Anita Toth May 2021Customer Journey
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  Designing a Customer Journey from Day 1

  Gala Samokieszyn 2 views 11 comments 0 points Most recent by Brian Hansen April 2021Customer Journey
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  What's the difference between Lifecycle and Journey?

  DanaSoza 53 views 3 comments 0 points Most recent by George Hamm April 2021CS Org Conversations
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  Renewal opp stages (Salesforce tracking)

  Lindsey Kemmerich 6 views 0 comments 0 points Most recent by Lindsey Kemmerich January 2021CS Technology
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  Defining the Client's goals: Do you categorise or allow them to freestyle, or both?

  Jack Choppin 12 views 4 comments 0 points Most recent by Nicholas Ciambrello January 2021Customer Journey
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  Post Sale Customer Journey Examples

  antonioasierra 24 views 11 comments 0 points Most recent by Chase Tinkham December 2020Customer Journey
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  Customer Success Renewal Pipeline Management: Research

  Lawrence Waldman 2 views 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 17 views 4 comments 0 points Most recent by Farouq Aldori November 2020Customer Journey
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  Health score bias ?

  Diana De Jesus 2 views 5 comments 0 points Most recent by Ed Powers November 2020CS Org Conversations
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  M2M Subscriptions

  Maddie Blumenthal 7 views 0 comments 0 points Most recent by Maddie Blumenthal November 2020Metrics & Analytics
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  Scaling Customer Success

  Leslie Kelley 13 views 4 comments 0 points Most recent by James Conant October 2020CS Org Conversations
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  Does anyone participate in a deal review process allowing "approval" of a good fit customer?

  [Deleted User] 3 views 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Org Conversations
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  Benefits of mapping the customer journey?

  Lauren Mecca 2 views 1 comment 0 points Most recent by Ed Powers October 2020Customer Journey
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  Organizational Transition

  Renee Murphy 2 views 2 comments 0 points Most recent by Ed Powers October 2020CS Org Conversations
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  Playbooks segmentation

  Angela Guedes 12 views 3 comments 0 points Most recent by Russell Bourne September 2020Customer Journey
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  Asking open-ended questions

  [Deleted User] 2 views 3 comments 0 points Most recent by Rachel Jennings September 2020CS Org Conversations
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  Implementation and Sales Engineer Ratios + Budgeting

  Leanna Castello 2 views 2 comments 0 points Most recent by Tiffany Morin August 2020CS Org Conversations
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  Promised v/s Provided

  Archive User 7 views 11 comments 0 points Most recent by Will Pagden July 2020Customer Journey
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  What common mistakes do you see most often with Success Plans?

  [Deleted User] 3 views 15 comments 0 points Most recent by Will Pagden July 2020CS Org Conversations
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  Asking the right questions relevant to Stakeholder Personas

  Sidd 73 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
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  Success Plans

  Melissa Logothetis 55 views 11 comments 0 points Most recent by Ravi dharnikota July 2020CS Org Conversations
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  How do you approach customer marketing when this falls on Customer Success to own?

  Jeffrey Nadeau 4 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Org Conversations
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  Thoughts on paid trials?

  Alex Farmer 8 views 2 comments 0 points Most recent by Will Pagden July 2020Customer Journey
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  Customer Journey Maps - Missing Elements

  David Ellin 2 views 10 comments 0 points Most recent by Will Pagden July 2020Customer Journey
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  We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

  Kevin Mitchell Leonor 9 views 4 comments 0 points Most recent by Scotty July 2020CS Conversations
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  Customer Experience W/out SaaS

  Meghan Price 42 views 7 comments 0 points Most recent by Scott Morgan June 2020Customer Journey
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  Interviewing customers for testimonials

  Jeffrey Numark 7 views 7 comments 0 points Most recent by Thomas Hussenet June 2020CS Org Conversations