Customer

Discussion List

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  CSM's involved pre-sales

  Lexi Santiago 332 views 4 comments 0 points Most recent by BillDavis June 2023CS Conversations
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  GGR Blog - How to Create an Effective Feedback Loop Between Customer Success and Product Teams

  Heather Wendt 120 views 1 comment 1 point Most recent by colin-userlot May 2023GGR Cafe
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  Engagement cadence

  Catherine McGrath 110 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
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  Sales and Client Services responsibilities

  Jay Gorga 33 views 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
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  What does the term value mean

  James Stuart 19 views 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations
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  Contact Map/Hierarchy

  Devon Lee 30 views 0 comments 0 points Most recent by Devon Lee June 2021CS Technology
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  Customer Journey Mapping

  Rob Kagan 77 views 3 comments 0 points Most recent by Dana Pavel June 2021CS Technology
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  Feedback for the number of touches post go-live

  Ashley Wagner 10 views 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
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  Automation

  laurel wright 63 views 6 comments 0 points Most recent by Josh Buckley May 2021CS Conversations
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  Customer Love/Appreciation Program - Has Anyone Launched One?

  James Fisher 24 views 4 comments 0 points Most recent by Anita Toth May 2021CS Conversations
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  Designing a Customer Journey from Day 1

  Gala Samokieszyn 44 views 11 comments 0 points Most recent by Brian Hansen April 2021CS Conversations
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  What's the difference between Lifecycle and Journey?

  DanaSoza 106 views 3 comments 0 points Most recent by George Hamm April 2021CS Conversations
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  Renewal opp stages (Salesforce tracking)

  Lindsey Kemmerich 20 views 0 comments 0 points Most recent by Lindsey Kemmerich January 2021CS Technology
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  Defining the Client's goals: Do you categorise or allow them to freestyle, or both?

  Jack Choppin 56 views 4 comments 0 points Most recent by Nicholas Ciambrello January 2021CS Conversations
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  Post Sale Customer Journey Examples

  antonioasierra 90 views 11 comments 0 points Most recent by Chase Tinkham December 2020CS Conversations
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  Customer Success Renewal Pipeline Management: Research

  Lawrence Waldman 9 views 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 36 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
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  Health score bias ?

  Diana De Jesus 32 views 5 comments 0 points Most recent by Ed Powers November 2020CS Conversations
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  M2M Subscriptions

  Maddie Blumenthal 17 views 0 comments 0 points Most recent by Maddie Blumenthal November 2020CS Technology
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  Scaling Customer Success

  Leslie Kelley 32 views 4 comments 0 points Most recent by James Conant October 2020CS Conversations
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  Does anyone participate in a deal review process allowing "approval" of a good fit customer?

  [Deleted User] 39 views 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Conversations
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  Benefits of mapping the customer journey?

  Lauren Mecca 7 views 1 comment 0 points Most recent by Ed Powers October 2020CS Conversations
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  Organizational Transition

  Renee Murphy 17 views 2 comments 0 points Most recent by Ed Powers October 2020CS Conversations