Customer

Feedback for the number of touches post go-live

Ashley Wagner 1 view 1 comment 0 points Most recent by Surendranath June 2021Customer Journey
Automation

laurel wright 13 views 6 comments 0 points Most recent by Josh Buckley May 2021Digital CS (Engagement Programs)
Customer Love/Appreciation Program - Has Anyone Launched One?

James Fisher 1 view 4 comments 0 points Most recent by Anita Toth May 2021Customer Journey
Designing a Customer Journey from Day 1

Gala Samokieszyn 1 view 11 comments 0 points Most recent by Brian Hansen April 2021Customer Journey
What's the difference between Lifecycle and Journey?

DanaSoza 48 views 3 comments 0 points Most recent by George Hamm April 2021CS Org Conversations
Renewal opp stages (Salesforce tracking)

Lindsey Kemmerich 3 views 0 comments 0 points Most recent by Lindsey Kemmerich January 2021CS Technology
Defining the Client's goals: Do you categorise or allow them to freestyle, or both?

Jack Choppin 11 views 4 comments 0 points Most recent by Nicholas Ciambrello January 2021Customer Journey
Post Sale Customer Journey Examples

antonioasierra 15 views 11 comments 0 points Most recent by Chase Tinkham December 2020Customer Journey
Customer Success Renewal Pipeline Management: Research

Lawrence Waldman 1 view 1 comment 0 points Most recent by Steve Bernstein December 2020CS Conversations
Tips & Tricks to Customer Onboarding

Asha Pulikkal 13 views 4 comments 0 points Most recent by Farouq Aldori November 2020Customer Journey
Health score bias ?

Diana De Jesus 1 view 5 comments 0 points Most recent by Ed Powers November 2020CS Org Conversations
M2M Subscriptions

Maddie Blumenthal 4 views 0 comments 0 points Most recent by Maddie Blumenthal November 2020Metrics & Analytics
Scaling Customer Success

Leslie Kelley 12 views 4 comments 0 points Most recent by James Conant October 2020CS Org Conversations
Does anyone participate in a deal review process allowing "approval" of a good fit customer?

[Deleted User] 2 views 8 comments 0 points Most recent by Miko Hinojosa October 2020CS Org Conversations
Benefits of mapping the customer journey?

Lauren Mecca 1 view 1 comment 0 points Most recent by Ed Powers October 2020Customer Journey
Organizational Transition

Renee Murphy 1 view 2 comments 0 points Most recent by Ed Powers October 2020CS Org Conversations
Playbooks segmentation

Angela Guedes 11 views 3 comments 0 points Most recent by Russell Bourne September 2020Customer Journey
Asking open-ended questions

[Deleted User] 1 view 3 comments 0 points Most recent by Rachel Jennings September 2020CS Org Conversations
Implementation and Sales Engineer Ratios + Budgeting

Leanna Castello 1 view 2 comments 0 points Most recent by Tiffany Morin August 2020CS Org Conversations
Promised v/s Provided

Archive User 4 views 11 comments 0 points Most recent by Will Pagden July 2020Customer Journey
What common mistakes do you see most often with Success Plans?

[Deleted User] 1 view 15 comments 0 points Most recent by Will Pagden July 2020CS Org Conversations
Asking the right questions relevant to Stakeholder Personas

Sidd 56 views 6 comments 0 points Most recent by Archive User July 2020CS Conversations
Success Plans

Melissa Logothetis 54 views 11 comments 0 points Most recent by Ravi dharnikota July 2020CS Org Conversations
How do you approach customer marketing when this falls on Customer Success to own?

Jeffrey Nadeau 3 views 12 comments 0 points Most recent by Kimberly Ross July 2020CS Org Conversations
Thoughts on paid trials?

Alex Farmer 1 view 2 comments 0 points Most recent by Will Pagden July 2020Customer Journey
Customer Journey Maps - Missing Elements

David Ellin 1 view 10 comments 0 points Most recent by Will Pagden July 2020Customer Journey
We all need to send a little love to ourselves sometimes. How do you celebrate the wins and how do y

Kevin Mitchell Leonor 3 views 4 comments 0 points Most recent by Scott Hopper July 2020CS Conversations
Customer Experience W/out SaaS

Meghan Price 41 views 7 comments 0 points Most recent by Scott Morgan June 2020Customer Journey
Interviewing customers for testimonials

Jeffrey Numark 3 views 7 comments 0 points Most recent by Thomas Hussenet June 2020CS Org Conversations

Upcoming Events

October 17 CS Leadership Office Hours
Join us on Thursday at 1pm ET, October 17, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
2024 GGR Demopalooza - DAY 1
It's time to start looking at budget plans for 2025, and GGR wants to help! We have all been there…trying to identify potential platforms to fit into our tech stack to help efficiency and data. This means research, scheduling lots of meetings, then ending up on marketing and sales calls…who has time for that?? Come to the…
2024 GGR Demopalooza - DAY 2
It's time to start looking at budget plans for 2025, and GGR wants to help! We have all been there…trying to identify potential platforms to fit into our tech stack to help efficiency and data. This means research, scheduling lots of meetings, then ending up on marketing and sales calls…who has time for that?? Come to the…
2024 GGR Demopalooza - DAY 3
It's time to start looking at budget plans for 2025, and GGR wants to help! We have all been there…trying to identify potential platforms to fit into our tech stack to help efficiency and data. This means research, scheduling lots of meetings, then ending up on marketing and sales calls…who has time for that?? Come to the…
2024 GGR Demopalooza - DAY 4
It's time to start looking at budget plans for 2025, and GGR wants to help! We have all been there…trying to identify potential platforms to fit into our tech stack to help efficiency and data. This means research, scheduling lots of meetings, then ending up on marketing and sales calls…who has time for that?? Come to the…

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