Customer

Discussion List

• 
  Your CSMs are overriding the health score. How long before they stopped?

  lachu536 53 views 3 comments 0 points Most recent by Ed Powers August 19CS Technology
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  How To Support A Confused Canadian Customer In The SaaS Industry

  Charles Ituah 21 views 0 comments 0 points Started by Charles Ituah July 17 CS Operations Conversations
• 
  What steps can I take to improve customer onboarding experiences?

  Question oliviaIST 16 views 0 comments 0 points Started by oliviaIST July 17 Future Customer Success Professionals
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  Improving Response Times for Customer Inquiries

  Answered australiacityguide 158 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
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  New Member - CS Leader from Calgary

  Gayan Perera 33 views 0 comments 0 points Most recent by Gayan Perera January 22CS Conversations
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  Attending CS “The Customer Conference” London

  Answered Jenna-Leigh Couch 185 views 3 comments 1 point Most recent by Bob London January 16CS Operations Conversations
• 
  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 108 views 1 comment 0 points Most recent by Chad Horenfeldt July 2025CS Conversations
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  Customer Success in the Age of AI: What Still Matters Most

  Silky 64 views 0 comments 1 point Most recent by Silky June 2025CS Conversations
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  Need an online community built? CS product practice needed.

  Sabie-Fleming 986 views 12 comments 0 points Most recent by Heather Wendt February 2025CS Conversations
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  Kicking Off New Digital CS Program

  Garrett_Mesa 844 views 13 comments 2 points Most recent by Karen Bros January 2025CS Conversations
• 
  TLC - Creating Value for Highest-Paying Customers

  Jared Orr 56 views 0 comments 0 points Most recent by Jared Orr August 2024CS Conversations
• 
  Office Hours Conversation - CX

  Heather Wendt 79 views 2 comments 1 point Most recent by Heather Wendt July 2024CS Conversations
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  Could Someone Give me Advise on Improving Customer Retention Rates in SaaS Companies?

  lizaclarraa 87 views 1 comment 1 point Most recent by Ed Powers July 2024CS Conversations
• 
  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 2.1K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
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  Customer Resourcing

  Doug Perenchio 200 views 5 comments 0 points Most recent by tejash_24 October 2023CS Conversations
• 
  GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

  Heather Wendt 160 views 4 comments 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Podcast - 10-minute Trumpet: Specialized Roles

  Heather Wendt 105 views 1 comment 0 points Most recent by Gabe Caldwell August 2023GGR Cafe
• 
  How are Ya'll Scaling?!

  Quis94 184 views 4 comments 0 points Most recent by Steve Bernstein August 2023CS Conversations
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  Digital CS - LMS Administrator - New CS - Advice wanted!

  Kelly TV 181 views 7 comments 0 points Most recent by BenB August 2023CS Conversations
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  GGR Podcast - 10 minute trumpet - Relationships at Scale

  Heather Wendt 73 views 0 comments 1 point Most recent by Heather Wendt August 2023GGR Cafe
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  Customer Journey Maps: Best Practices for implementation

  Cody 392 views 5 comments 0 points Most recent by Yogesh July 2023CS Conversations
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  Growing a Voice of Customer Program

  Brian Hansen 366 views 10 comments 2 points Most recent by Brian Hansen July 2023CS Technology
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  Whitespace analysis

  Miranda Balcar 104 views 1 comment 0 points Most recent by Rich Rans July 2023CS Conversations
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  GGR Podcast - 10-minute trumpet - Take the pressure off your CSM Team

  Heather Wendt 33 views 0 comments 0 points Most recent by Heather Wendt July 2023GGR Cafe
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  CSM's involved pre-sales

  Lexi Santiago 289 views 4 comments 0 points Most recent by BillDavis June 2023CS Conversations
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  GGR Blog - How to Create an Effective Feedback Loop Between Customer Success and Product Teams

  Heather Wendt 105 views 1 comment 1 point Most recent by colin-userlot May 2023GGR Cafe