Retention

Discussion List

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  Where's the best place for Upsells to live?

  shamsao 6 views 15 comments 0 points Most recent by Steve Beaumont June 2020CS Conversations
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  Building a CS Team from Scratch

  Gabriel Fallas 28 views 29 comments 0 points Most recent by Walter Zepeda June 2020CS Conversations
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  Champion's View of Negative Comments to Feedback

  Jay Thonour 1 view 10 comments 0 points Most recent by Steve Bernstein June 2020CS Conversations
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  Asking for referrals from end-users

  Marijn Verdult 5 views 5 comments 0 points Most recent by Paul Giovacchini June 2020CS Technology
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  How does your organization present QBRs / ABRs to SMB "Tech Touch" customers?

  Jeremy Donaldson 15 views 9 comments 0 points Most recent by Sidd June 2020CS Technology
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  Leadership for Customer Lifecycle & Journey Architecture

  shamsao 3 views 5 comments 0 points Most recent by Sidd June 2020CS Conversations
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  "I noticed..." - Conversation starter

  Tammy Krieger 13 views 3 comments 0 points Most recent by Marijn Verdult June 2020CS Conversations
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  For team leaders out there - have you had any positive outcomes from additional workshops or courses

  Effie Mansdorf 2 views 6 comments 0 points Most recent by Sharmila Nandwani- Nigam June 2020CS Conversations
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  Are you connecting with your customer's CSMs?

  Kevin Mitchell Leonor 8 views 0 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What is your process for creating Relationship Maps?

  Alex Hornbuckle 14 views 0 comments 0 points Most recent by Alex Hornbuckle June 2020CS Technology
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  What key components go into building out your engagement model post implementation? How often you me

  Michael Buccellato 23 views 5 comments 0 points Most recent by Michael Buccellato June 2020CS Technology
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  Customer Journey Mapping

  Alex Turkovic 30 views 11 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  CSM's Role in Escalation

  Scotty 13 views 8 comments 0 points Most recent by Scotty June 2020CS Conversations
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  POC left

  Amit Kumar 31 views 7 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
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  Deliverable for QBR/EBR?

  Brian Hartley 13 views 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
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  If you need to change minds about NPS...

  Ed Powers 6 views 5 comments 0 points Most recent by Thomas Fortier June 2020CS Technology
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  Does your company have any standard operating procedures documents, how is it structured and how doe

  Daniel Jiang 5 views 8 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  In the Adoption Readiness Score, motivation is half of your score because it unlocks your time, enga

  Kevin Mitchell Leonor 1 view 2 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  What strategies have you used to engage with customers that are active with the Product (although no

  Angela Guedes 16 views 5 comments 0 points Most recent by Vikas Kaushik June 2020CS Technology
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  CSM Segmentation

  Jeff Yeger 40 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
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  Those of you who have been involved in standing up customer portals/communities/etc. what is an abso

  Brian Hartley 12 views 4 comments 0 points Most recent by Scotty June 2020CS Technology
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  How is segmentation affecting the way that you get feedback from your customers?

  Alex Hornbuckle 1 view 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
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  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 1 view 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
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  What's your definition of Customer Success?

  Griffin Fuller 3 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations