Retention

High Touch vs Low Touch with differing contract vehicles

Jim Ashley 49 views 11 comments 0 points Most recent by Sidd July 2020CS Technology
CSM Supporting New Product Launch

Matt Myszkowski 85 views 10 comments 0 points Most recent by Scotty July 2020CS Conversations
Customer segmentation and engagement should change within the customer lifecycle and divided simply

Effie Mansdorf 33 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
Customer Journey Maps - Missing Elements

David Ellin 43 views 10 comments 0 points Most recent by Will Pagden July 2020CS Conversations
Long term customer journeys can they be fresh?

Scotty 11 views 8 comments 0 points Most recent by Vijaya Vardhan P July 2020CS Conversations
Question for an interview: Losing low ARR customers

lvautour 25 views 8 comments 0 points Most recent by Shaun Porcar July 2020CS Conversations
Moving from reactive to proactive

Vasu 31 views 6 comments 0 points Most recent by Vasu July 2020CS Technology
Where's the best place for Upsells to live?

shamsao 37 views 15 comments 0 points Most recent by Steve Beaumont July 2020CS Conversations
CSM to CSM Client Hand Off - External Communication

Jeremy Owsley 23 views 5 comments 0 points Most recent by Ronald Krisak July 2020CS Conversations
Average BoB size per CSM?

Thomas Fortier 1K views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Customer Experience W/out SaaS

Meghan Price 62 views 7 comments 0 points Most recent by Scott Morgan July 2020CS Conversations
Has anyone built a playbook for driving customer retention after a data breach situation?

[Deleted User] 2 views 2 comments 0 points Most recent by David Ellin July 2020CS Conversations
Champion's View of Negative Comments to Feedback

Jay Thonour 39 views 10 comments 0 points Most recent by Steve Bernstein July 2020CS Conversations
After a merger: how to combine CS teams

James Fisher 100 views 5 comments 0 points Most recent by Scott Morgan June 2020CS Technology
Does your company have any standard operating procedures documents, how is it structured and how doe

Daniel Jiang 3 views 8 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
Playbooks/pro tips for mitigating churn risk brought on by M&A?

Matt Timmins 34 views 7 comments 0 points Most recent by Steve Bernstein June 2020CS Conversations
In the Adoption Readiness Score, motivation is half of your score because it unlocks your time, enga

Kevin Mitchell Leonor 23 views 2 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
Asking for referrals from end-users

Marijn Verdult 13 views 5 comments 0 points Most recent by Paul Giovacchini June 2020CS Technology
How is segmentation affecting the way that you get feedback from your customers?

Alex Hornbuckle 6 views 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
Leadership for Customer Lifecycle & Journey Architecture

shamsao 22 views 5 comments 0 points Most recent by Sidd June 2020CS Conversations
Deliverable for QBR/EBR?

Brian Hartley 24 views 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
Sales to CS handoff process

Jung Kim 246 views 13 comments 1 point Most recent by Sheryl Hawk June 2020CS Conversations
For team leaders out there - have you had any positive outcomes from additional workshops or courses

Effie Mansdorf 5 views 6 comments 0 points Most recent by Sharmila Nandwani- Nigam June 2020CS Conversations
"I noticed..." - Conversation starter

Tammy Krieger 14 views 3 comments 0 points Most recent by Marijn Verdult June 2020CS Conversations
Customer Journey Mapping

Alex Turkovic 65 views 11 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology