Retention

Discussion List

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  CSM Segmentation

  Jeff Yeger 51 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
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  Those of you who have been involved in standing up customer portals/communities/etc. what is an abso

  Brian Hartley 11 views 4 comments 0 points Most recent by Scotty June 2020CS Technology
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  How is segmentation affecting the way that you get feedback from your customers?

  Alex Hornbuckle 1 view 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
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  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 1 view 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
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  What's your definition of Customer Success?

  Griffin Fuller 43 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 72 views 6 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  Hello All, would love to get your feedback on this idea I have for customizeable yet scalable journe

  Kevin Mitchell Leonor 3 views 4 comments 0 points Most recent by Scott Morgan June 2020CS Technology
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  Value or Adoption for healthscore

  Effie Mansdorf 33 views 9 comments 0 points Most recent by Marijn Verdult May 2020CS Technology
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  Is anyone using regression analysis to refine their customer health dashboards?

  Ed Powers 31 views 10 comments 0 points Most recent by Steve Bernstein May 2020CS Technology
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  My leadership is allowing me to create our first customer journey roadmap. Any advice?

  Kevin Mitchell Leonor 21 views 8 comments 0 points Most recent by WillowMoellering May 2020CS Technology
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  Is Customer Health Score the same as Likelihood to Renew?

  Lauren Mecca 31 views 8 comments 0 points Most recent by WillowMoellering May 2020CS Technology
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 133 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 15 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Technology
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  When you find a customer un-responsive to CS outreach and fear churn upcoming, what tactics have you

  Anuj Agrawal 81 views 16 comments 0 points Most recent by Sheryl Hawk May 2020CS Technology
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  Relationships

  Ziv Peled 21 views 5 comments 0 points Most recent by Shari Srebnick May 2020CS Conversations
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  "One Continuous Conversation"

  [Deleted User] 1 view 6 comments 0 points Most recent by Sara Bochino May 2020CS Technology
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  Customer ROI as part of health score?

  Andy Barton 13 views 9 comments 0 points Most recent by Tammy Krieger May 2020CS Technology
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  Example of a Customer Health Score built in Gainsight

  Kristi Faltorusso 13 views 7 comments 0 points Most recent by Tammy Krieger May 2020CS Technology
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 31 views 4 comments 0 points Most recent by Ziv Peled May 2020CS Technology
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  How has Covid-19 affected health scoring calculation?

  Andy Barton 1 view 5 comments 0 points Most recent by [Deleted User] May 2020CS Technology
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  RE: How has Covid-19 affected health scoring calculation?

  System 1 view 0 comments 0 points Most recent by System May 2020CS Technology
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  Long term customer journeys can they be fresh?

  Scotty 11 views 8 comments 0 points Most recent by Vijaya Vardhan P May 2020CS Conversations
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  Sales to CS handoff process

  Jung Kim 241 views 13 comments 1 point Most recent by Sheryl Hawk May 2020CS Conversations