Retention

Discussion List

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  Leadership for Customer Lifecycle & Journey Architecture

  shamsao 35 views 5 comments 0 points Most recent by Sidd June 2020CS Conversations
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  Deliverable for QBR/EBR?

  Brian Hartley 49 views 5 comments 0 points Most recent by Steve Bernstein June 2020CS Technology
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  Sales to CS handoff process

  Jung Kim 321 views 13 comments 1 point Most recent by Sheryl Hawk June 2020CS Conversations
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  For team leaders out there - have you had any positive outcomes from additional workshops or courses

  Effie Mansdorf 23 views 6 comments 0 points Most recent by Sharmila Nandwani- Nigam June 2020CS Conversations
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  "I noticed..." - Conversation starter

  Tammy Krieger 42 views 3 comments 0 points Most recent by Marijn Verdult June 2020CS Conversations
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  Customer Journey Mapping

  Alex Turkovic 83 views 11 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  How to identify and influence change in non-customer centric companies?

  Alejandro Sanchez 94 views 8 comments 0 points Most recent by Vijaya Vardhan P June 2020CS Conversations
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  What key components go into building out your engagement model post implementation? How often you me

  Michael Buccellato 39 views 5 comments 0 points Most recent by Michael Buccellato June 2020CS Technology
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  Are you connecting with your customer's CSMs?

  Kevin Mitchell Leonor 21 views 0 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What is your process for creating Relationship Maps?

  Alex Hornbuckle 17 views 0 comments 0 points Most recent by Alex Hornbuckle June 2020CS Technology
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  CSM Segmentation

  Jeff Yeger 80 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
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  POC left

  Amit Kumar 58 views 7 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
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  CSM's Role in Escalation

  Scotty 88 views 8 comments 0 points Most recent by Scotty June 2020CS Conversations
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  If you need to change minds about NPS...

  Ed Powers 9 views 5 comments 0 points Most recent by Thomas Fortier June 2020CS Technology
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  What's your definition of Customer Success?

  Griffin Fuller 100 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  What strategies have you used to engage with customers that are active with the Product (although no

  Angela Guedes 33 views 5 comments 0 points Most recent by Vikas Kaushik June 2020CS Technology
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  Those of you who have been involved in standing up customer portals/communities/etc. what is an abso

  Brian Hartley 18 views 4 comments 0 points Most recent by Scotty June 2020CS Technology
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  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 10 views 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 112 views 13 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 134 views 6 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  My leadership is allowing me to create our first customer journey roadmap. Any advice?

  Kevin Mitchell Leonor 56 views 8 comments 0 points Most recent by WillowMoellering June 2020CS Technology
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  Hello All, would love to get your feedback on this idea I have for customizeable yet scalable journe

  Kevin Mitchell Leonor 6 views 4 comments 0 points Most recent by Scott Morgan June 2020CS Technology
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  Value or Adoption for healthscore

  Effie Mansdorf 67 views 9 comments 0 points Most recent by Marijn Verdult May 2020CS Technology
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 233 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations