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What kind of process would be effective in using customers as multiple resources for your organizati
Effie Mansdorf
21
views
6
comments
0
points
Most recent by
Scott Morgan
June 2020
CS Conversations
Hello All, would love to get your feedback on this idea I have for customizeable yet scalable journe
Kevin Mitchell Leonor
1
view
4
comments
0
points
Most recent by
Scott Morgan
June 2020
CS Technology
Value or Adoption for healthscore
Effie Mansdorf
11
views
9
comments
0
points
Most recent by
Marijn Verdult
May 2020
CS Technology
Is anyone using regression analysis to refine their customer health dashboards?
Ed Powers
11
views
10
comments
0
points
Most recent by
Steve Bernstein
May 2020
CS Technology
My leadership is allowing me to create our first customer journey roadmap. Any advice?
Kevin Mitchell Leonor
11
views
8
comments
0
points
Most recent by
WillowMoellering
May 2020
CS Technology
Is Customer Health Score the same as Likelihood to Renew?
Lauren Mecca
11
views
8
comments
0
points
Most recent by
WillowMoellering
May 2020
CS Technology
How involved is your CSM during implementation and onboarding?
Alex Hornbuckle
42
views
13
comments
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Conversations
Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome
Effie Mansdorf
11
views
13
comments
0
points
Most recent by
Kevin Mitchell Leonor
May 2020
CS Technology
When you find a customer un-responsive to CS outreach and fear churn upcoming, what tactics have you
Anuj Agrawal
31
views
16
comments
0
points
Most recent by
Sheryl Hawk
May 2020
CS Technology
Relationships
Ziv Peled
11
views
5
comments
0
points
Most recent by
Shari Srebnick
May 2020
CS Conversations
"One Continuous Conversation"
[Deleted User]
1
view
6
comments
0
points
Most recent by
Sara Bochino
May 2020
CS Technology
Customer ROI as part of health score?
Andy Barton
1
view
9
comments
0
points
Most recent by
Tammy Krieger
May 2020
CS Technology
Example of a Customer Health Score built in Gainsight
Kristi Faltorusso
11
views
7
comments
0
points
Most recent by
Tammy Krieger
May 2020
CS Technology
How do you track, measure and manage stakeholder relationships?
Tammy Krieger
21
views
4
comments
0
points
Most recent by
Ziv Peled
May 2020
CS Technology
RE: How has Covid-19 affected health scoring calculation?
System
1
view
0
comments
0
points
Most recent by
System
May 2020
CS Technology
How has Covid-19 affected health scoring calculation?
Andy Barton
1
view
5
comments
0
points
Most recent by
[Deleted User]
May 2020
CS Technology
Long term customer journeys can they be fresh?
Scotty
1
view
8
comments
0
points
Most recent by
Vijaya Vardhan P
May 2020
CS Conversations
Sales to CS handoff process
Jung Kim
221
views
13
comments
1
point
Most recent by
Sheryl Hawk
May 2020
CS Conversations
Best practices for onboarding and implementation?
Ellisa Feinstein
11
views
7
comments
0
points
Most recent by
Vijaya Vardhan P
May 2020
CS Conversations
How to identify and influence change in non-customer centric companies?
Alejandro Sanchez
31
views
8
comments
0
points
Most recent by
Vijaya Vardhan P
April 2020
CS Conversations
When is it too late to save a customer?
Anuj Agrawal
21
views
18
comments
0
points
Most recent by
WillowMoellering
April 2020
CS Conversations
CS Leadership Office Hours - Tomorrow!
[Deleted User]
1
view
1
comment
0
points
Most recent by
Gretchen Hustad
April 2020
GGR Cafe
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