Retention

Discussion List

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  How to identify and influence change in non-customer centric companies?

  Alejandro Sanchez 44 views 8 comments 0 points Most recent by Vijaya Vardhan P June 2020CS Conversations
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  What key components go into building out your engagement model post implementation? How often you me

  Michael Buccellato 24 views 5 comments 0 points Most recent by Michael Buccellato June 2020CS Technology
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  Are you connecting with your customer's CSMs?

  Kevin Mitchell Leonor 11 views 0 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What is your process for creating Relationship Maps?

  Alex Hornbuckle 11 views 0 comments 0 points Most recent by Alex Hornbuckle June 2020CS Technology
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  CSM Segmentation

  Jeff Yeger 57 views 6 comments 0 points Most recent by Tobias Kederer June 2020CS Conversations
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  POC left

  Amit Kumar 51 views 7 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
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  CSM's Role in Escalation

  Scotty 38 views 8 comments 0 points Most recent by Scotty June 2020CS Conversations
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  If you need to change minds about NPS...

  Ed Powers 5 views 5 comments 0 points Most recent by Thomas Fortier June 2020CS Technology
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  What's your definition of Customer Success?

  Griffin Fuller 43 views 11 comments 0 points Most recent by Ronni Gaun June 2020CS Conversations
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  What strategies have you used to engage with customers that are active with the Product (although no

  Angela Guedes 24 views 5 comments 0 points Most recent by Vikas Kaushik June 2020CS Technology
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  Those of you who have been involved in standing up customer portals/communities/etc. what is an abso

  Brian Hartley 11 views 4 comments 0 points Most recent by Scotty June 2020CS Technology
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  Anyone read this book? Thoughts on implementation appreciated....

  Jared Scoubes 1 view 1 comment 0 points Most recent by Tonino Kundjung June 2020CS Conversations
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  Should CSM be a SKU'd line item in an SOW? How should it be approached with different tiered custome

  Effie Mansdorf 38 views 13 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  What kind of process would be effective in using customers as multiple resources for your organizati

  Effie Mansdorf 76 views 6 comments 0 points Most recent by Scott Morgan June 2020CS Conversations
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  My leadership is allowing me to create our first customer journey roadmap. Any advice?

  Kevin Mitchell Leonor 22 views 8 comments 0 points Most recent by WillowMoellering June 2020CS Technology
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  Hello All, would love to get your feedback on this idea I have for customizeable yet scalable journe

  Kevin Mitchell Leonor 1 view 4 comments 0 points Most recent by Scott Morgan June 2020CS Technology
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  Value or Adoption for healthscore

  Effie Mansdorf 31 views 9 comments 0 points Most recent by Marijn Verdult May 2020CS Technology
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  Is anyone using regression analysis to refine their customer health dashboards?

  Ed Powers 37 views 10 comments 0 points Most recent by Steve Bernstein May 2020CS Technology
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  Customer ROI as part of health score?

  Andy Barton 15 views 9 comments 0 points Most recent by Tammy Krieger May 2020CS Technology
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  How involved is your CSM during implementation and onboarding?

  Alex Hornbuckle 169 views 13 comments 0 points Most recent by Kevin Mitchell Leonor May 2020CS Conversations
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  How do you track, measure and manage stakeholder relationships?

  Tammy Krieger 32 views 4 comments 0 points Most recent by Ziv Peled May 2020CS Technology
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  When is it too late to save a customer?

  Anuj Agrawal 77 views 18 comments 0 points Most recent by WillowMoellering May 2020CS Conversations
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  Relationships

  Ziv Peled 23 views 5 comments 0 points Most recent by Shari Srebnick May 2020CS Conversations
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  "One Continuous Conversation"

  [Deleted User] 3 views 6 comments 0 points Most recent by Sara Bochino May 2020CS Technology