CSM

CSMs as Content Providers

Pam Micznik 79 views 5 comments 1 point Most recent by Pam Micznik March 24CS Conversations
Starting from scratch: lessons learned

Brian O'Keeffe 46 views 1 comment 3 points Most recent by Heather Wendt March 20Digital CS (Engagement Programs)
How will using AI tools as CSM's change our day-to-day work?

Meg Valentine 77 views 3 comments 1 point Most recent by parth March 18CS Technology
Upskilling Strategy for CSMs

Olivia_Williams 53 views 1 comment 0 points Most recent by Ed Powers February 23CS Conversations
Feedback Surveys

Alice_Schofield 80 views 5 comments 0 points Most recent by Alice_Schofield February 1CS Conversations
Internal movement: Technical Support to Customer Success

Chimeria Gonzalez 114 views 6 comments 1 point Most recent by Chimeria Gonzalez November 2023Future Customer Success Professionals
Building CS from scratch

irafridman 213 views 6 comments 0 points Most recent by Seda August 2023CS Conversations
Looking for a mentor CSM

Seda 62 views 2 comments 0 points Most recent by Jordan Silverman August 2023Future Customer Success Professionals
CSM's involved pre-sales

Lexi Santiago 183 views 4 comments 0 points Most recent by BillDavis June 2023CS Org Conversations
CSM vs TAM

Tammi Canelli 378 views 2 comments 0 points Most recent by Harsh Shah April 2022CS Conversations
TAM vs. CSM

Sejin Mong 2K views 8 comments 0 points Most recent by Wendy Johnson March 2022CS Conversations
A CSM like no other...

Colin Smith 34 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
Are you now or have ever been a CSM in Cyber Security?

Effie Mansdorf 85 views 45 comments 0 points Most recent by Guy Galon February 2022CS Conversations
CSMs - Product Experts or Relationship Manager??

Emily Caccamo 123 views 11 comments 0 points Most recent by Emily Caccamo February 2022CS Org Conversations
When will CSM's get paid what they are worth?

Marci Scott 5 views 10 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
What is a CSM? Presentation to Sales Team

Nick Thomas 43 views 2 comments 0 points Most recent by Nick Thomas October 2021CS Conversations
CSM Recruiting - Presentation Round

Andy Sackley 3 views 4 comments 0 points Most recent by Andy Sackley June 2021CS Org Conversations
Which would be a recommended certification program for CSM?

Mohammed Asif 3 views 8 comments 0 points Most recent by Dana Pavel June 2021CS Conversations
CSM Compensation

Jude Chiy 15 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Org Conversations
CSM Tiers (aka CSM1 and CSM2)

Karen Bros 23 views 16 comments 0 points Most recent by Sunil Nair May 2021CS Org Conversations
Skills Matrix

Martin Jahn 3 views 2 comments 0 points Most recent by Martin Jahn April 2021CS Org Conversations
Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??

Jill Russack 3 views 0 comments 0 points Most recent by Jill Russack March 2021CS Org Conversations
Why it's important to solidify roles and responsibilities

Jay Nathan 3 views 4 comments 0 points Most recent by Jessy Horrell March 2021CS Org Conversations
Testing Project Management Skills During Interviews

Renata Dinamarco 3 views 1 comment 0 points Most recent by Jordan Silverman February 2021CS Org Conversations
Customer Success Certifications/Accreditations

Janet Cassar 4 views 6 comments 0 points Most recent by Veronica Iermieri Perujo February 2021CS Conversations
Service Delivery Manager vs Customer Success Manager

Marco Carrubba 93 views 1 comment 0 points Most recent by Natalia Goyenechea February 2021CS Org Conversations
Decreasing Scope of CSMs

Larry Barker 3 views 4 comments 0 points Most recent by Christopher Simpson January 2021CS Org Conversations
Best Website for Hiring

Jordan Clark 1 view 8 comments 0 points Most recent by Andrew Fink January 2021CS Org Conversations
Which course is best if I want to become a CSM?

Sofia Padelis 15 views 5 comments 0 points Most recent by Kimberly Bara December 2020CS Conversations
Assigning 2 CSM's for 1 Account

Shari Srebnick 47 views 4 comments 0 points Most recent by Doug Moran November 2020CS Org Conversations

Upcoming Events

May 2 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 2, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you;…
May 16 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 16, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
May 30 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 30, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 13 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 13, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 27 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 27, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

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