Onboarding

Discussion List

• 
  Quick question for the CS community

  Answered Lucas E 151 views 2 comments 0 points Most recent by juliency November 2025CS Operations Conversations
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  Starting from scratch: lessons learned

  Brian O'Keeffe 91 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
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  Post EBR Survey

  Christie Anderson 81 views 0 comments 1 point Most recent by Christie Anderson February 2024CS Conversations
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  Customer Onboarding + Pro Services

  Ava Armacost 181 views 2 comments 1 point Most recent by Brian Aherne February 2024CS Conversations
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  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 1.9K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
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  Pivot

  Seda 111 views 0 comments 0 points Most recent by Seda October 2023CS Conversations
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  GGR Podcast - Scaled CS: Mike Sasaki

  Heather Wendt 121 views 1 comment 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  GGR Podcast - Implementation is Not Onboarding

  Heather Wendt 131 views 1 comment 0 points Most recent by Jeffrey Kushmerek September 2023GGR Cafe
• 
  Internal Quarterly Kickoffs

  Mary Kate Morrison 121 views 3 comments 0 points Most recent by rdesmarais August 2023CS Operations Conversations
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  Customer / Partner driven Success Planning

  Shelby Czarnota 191 views 3 comments 0 points Most recent by Michelle Wideman April 2023CS Conversations
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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 221 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  Advice for Service-focused CS department

  Will Spence 101 views 3 comments 0 points Most recent by Amanda.Ormsby October 2022CS Conversations
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  Engagement & Working with brand new customers

  Christian Baliko 51 views 3 comments 0 points Most recent by Steve Bernstein January 2022CS Conversations
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  Customer Onboarding for Scale

  Jonna Pedersen 241 views 15 comments 0 points Most recent by Jodi Millen November 2021CS Conversations
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  What to do when a company won't provide any onboarding (even though the contract includes it)?

  Jodi Millen 221 views 13 comments 0 points Most recent by Jodi Millen November 2021CS Technology
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  Ways to establish ownership in a start-up CS role

  Jean-Pierre Frost 11 views 4 comments 0 points Most recent by Jean-Pierre Frost October 2021CS Conversations
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  What was the most impactful change you made to your onboarding process?

  Chris Johnson 122 views 13 comments 0 points Most recent by Andreas Knoefel September 2021CS Conversations
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  Sales to CS Knowledge Transfer/Hand-Off

  Ashna Patel 21 views 0 comments 3 points Most recent by Ashna Patel September 2021CS Conversations
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  Sales to CS handoff template/checklist

  Erika Villarreal 61 views 4 comments 0 points Most recent by Guy Galon September 2021CS Conversations
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  Customer Success Enablement: What's working, challenging, and/or unanswered?

  William Buckingham 21 views 2 comments 0 points Most recent by Broc Bebout September 2021CS Conversations
• 
  Contact Map/Hierarchy

  Devon Lee 21 views 0 comments 0 points Most recent by Devon Lee June 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 1 view 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations
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  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 1 view 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
• 
  Post Sale Customer Journey Examples

  antonioasierra 61 views 11 comments 0 points Most recent by Chase Tinkham December 2020CS Conversations
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  Incentives for clients to complete the training and other critical onboarding activities at the user

  [Deleted User] 1 view 7 comments 0 points Most recent by Gwyneth Iredale December 2020CS Conversations
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  Customer Success in Benelux Region

  System 1 view 0 comments 0 points Most recent by System December 2020CS Conversations
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  Tips & Tricks to Customer Onboarding

  Asha Pulikkal 11 views 4 comments 0 points Most recent by Farouq Aldori November 2020CS Conversations
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  Training & Enablement for Enterprise Customers

  [Deleted User] 21 views 2 comments 0 points Most recent by Pam Micznik October 2020CS Conversations
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  What is the moment in your onboarding/implementation that customers rave about?

  [Deleted User] 42 views 8 comments 0 points Most recent by James LaRiviere October 2020CS Conversations