Retention

Engagement cadence

Catherine McGrath 104 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
Scaling CS leveraging customer journey templates

Grant 233 views 4 comments 0 points Most recent by Allison Mortens May 2022CS Conversations
Long Term Customer Engagement & Education

Dylan Stancil 157 views 4 comments 0 points Most recent by Amanda Flurry April 2022CS Conversations
GGR Blog - Churn Part 1 - How to Increase Survey Response Rates

Heather Wendt 43 views 0 comments 0 points Most recent by Heather Wendt April 2022CS Conversations
Who creates competitive talk tracks for you?

adam waid 284 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
Decision Maker Change-Factor for Churn

Chris Guzek 74 views 3 comments 0 points Most recent by TJ Adams April 2022CS Conversations
Tips to minimize QBR no-shows?

Manish Nepal 327 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
CSM vs. Support team- Roles & Responsibilities

Brett Eslinger 181 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
Any HealthTech/IT CS folks in the House?

Steve Anderson 68 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
Engagement Model/Process

Cassandra Calleja 42 views 1 comment 0 points Most recent by Brian Hansen March 2022CS Technology
Hyperlinks in your message?

Brian O'Keeffe 67 views 9 comments 0 points Most recent by mikes somers March 2022CS Conversations
Are you stalking clients before they are coming to you?

Emie G 1 view 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

Sruti Satish 164 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
SMS integration wth HubSpot

Derek Marley 5 views 0 comments 0 points Most recent by Derek Marley March 2022CS Technology
A CSM like no other...

Colin Smith 43 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
Engaging with un-wired/ non-desk employees

Jamie Leeper 12 views 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
CS Events in 2022?

Grant Jones 44 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
Supporting multi-champions for large enterprise

Leetal Halamish 13 views 3 comments 0 points Most recent by Guy Galon February 2022CS Technology
Checklist for tasks that customer needs to complete

Shira Mizel 32 views 1 comment 0 points Most recent by Edward Skinner February 2022CS Conversations
Checklist for tasks that customer needs to complete

Shira Mizel 62 views 3 comments 0 points Most recent by Shira Mizel February 2022CS Conversations
Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

Sophie Quinn 12 views 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
Short Term Metrics VS. Long Term Health

Rob Kagan 2 views 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations
Building Towards Customer Advisory Board

Laura Lakhwara 360 views 30 comments 0 points Most recent by Eileen Bonney February 2022CS Conversations
Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

Sophie Quinn 22 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
Where do you draw the line between automation & interaction?

Sophie Quinn 4 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology