Retention

GGR Blog - Churn Part 1 - How to Increase Survey Response Rates

Heather Wendt 41 views 0 comments 0 points Most recent by Heather Wendt April 2022CS Conversations
Who creates competitive talk tracks for you?

adam waid 269 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
Decision Maker Change-Factor for Churn

Chris Guzek 74 views 3 comments 0 points Most recent by TJ Adams April 2022CS Conversations
Tips to minimize QBR no-shows?

Manish Nepal 292 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
CSM vs. Support team- Roles & Responsibilities

Brett Eslinger 183 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
Any HealthTech/IT CS folks in the House?

Steve Anderson 52 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
Engagement Model/Process

Cassandra Calleja 41 views 1 comment 0 points Most recent by Brian Hansen March 2022CS Technology
Hyperlinks in your message?

Brian O'Keeffe 68 views 9 comments 0 points Most recent by mikes somers March 2022CS Conversations
Are you stalking clients before they are coming to you?

Emie G 1 view 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

Sruti Satish 117 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
SMS integration wth HubSpot

Derek Marley 1 view 0 comments 0 points Most recent by Derek Marley March 2022CS Technology
A CSM like no other...

Colin Smith 41 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
Engaging with un-wired/ non-desk employees

Jamie Leeper 13 views 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
CS Events in 2022?

Grant Jones 44 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
Supporting multi-champions for large enterprise

Leetal Halamish 11 views 3 comments 0 points Most recent by Guy Galon February 2022CS Technology
Checklist for tasks that customer needs to complete

Shira Mizel 31 views 1 comment 0 points Most recent by Edward Skinner February 2022CS Conversations
Checklist for tasks that customer needs to complete

Shira Mizel 62 views 3 comments 0 points Most recent by Shira Mizel February 2022CS Conversations
Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

Sophie Quinn 12 views 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
Short Term Metrics VS. Long Term Health

Rob Kagan 1 view 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations
Building Towards Customer Advisory Board

Laura Lakhwara 207 views 30 comments 0 points Most recent by Eileen Bonney February 2022CS Conversations
Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

Sophie Quinn 24 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
Where do you draw the line between automation & interaction?

Sophie Quinn 4 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology
Introduction Phone Call

Hailey Murphy 53 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022CS Conversations
At risk / sensible accounts - who you gonna call?

Sebastien Venancio 13 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
How do you all manage/handle feature requests?

Edgar Cholewa-Cardona 257 views 11 comments 0 points Most recent by Will Stamatis February 2022CS Conversations
Customer journey triggers

Kev Robson 123 views 12 comments 0 points Most recent by matmoody February 2022CS Technology
CSM Interview Case Study

Alex Farmer 2.3K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology