Retention

Discussion List

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  Tips to minimize QBR no-shows?

  Manish Nepal 249 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
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  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 165 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
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  Any HealthTech/IT CS folks in the House?

  Steve Anderson 31 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
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  Engagement Model/Process

  Cassandra Calleja 39 views 1 comment 0 points Most recent by Brian Hansen March 2022CS Technology
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  Hyperlinks in your message?

  Brian O'Keeffe 53 views 9 comments 0 points Most recent by mikes somers March 2022CS Conversations
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  Are you stalking clients before they are coming to you?

  Emie G 6 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
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  5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

  Sruti Satish 97 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
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  SMS integration wth HubSpot

  Derek Marley 5 views 0 comments 0 points Most recent by Derek Marley March 2022CS Technology
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  A CSM like no other...

  Colin Smith 37 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
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  Engaging with un-wired/ non-desk employees

  Jamie Leeper 11 views 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
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  CS Events in 2022?

  Grant Jones 43 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
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  Supporting multi-champions for large enterprise

  Leetal Halamish 15 views 3 comments 0 points Most recent by Guy Galon February 2022CS Technology
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  Checklist for tasks that customer needs to complete

  Shira Mizel 35 views 1 comment 0 points Most recent by Edward Skinner February 2022CS Conversations
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  Checklist for tasks that customer needs to complete

  Shira Mizel 42 views 3 comments 0 points Most recent by Shira Mizel February 2022CS Conversations
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  Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

  Sophie Quinn 3 views 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  Short Term Metrics VS. Long Term Health

  Rob Kagan 5 views 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations
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  Building Towards Customer Advisory Board

  Laura Lakhwara 124 views 30 comments 0 points Most recent by Eileen Bonney February 2022CS Conversations
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  Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

  Sophie Quinn 17 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
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  Where do you draw the line between automation & interaction?

  Sophie Quinn 7 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology
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  Introduction Phone Call

  Hailey Murphy 55 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022CS Conversations
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 13 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  How do you all manage/handle feature requests?

  Edgar Cholewa-Cardona 191 views 11 comments 0 points Most recent by Will Stamatis February 2022CS Conversations
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  Customer journey triggers

  Kev Robson 83 views 12 comments 0 points Most recent by matmoody February 2022CS Technology
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  CSM Interview Case Study

  Alex Farmer 2.2K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  Escalation on accounts with no assigned CSM

  Christie Anderson 33 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  0 usage accounts

  Christie Anderson 73 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Conversations
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  Engagement & Working with brand new customers

  Christian Baliko 39 views 3 comments 0 points Most recent by Steve Bernstein January 2022CS Conversations
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  Creating benchmarks/comparables for customers

  Robin Guldener 3 views 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations