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Any HealthTech/IT CS folks in the House?

Steve Anderson 37 views 19 comments 0 points Most recent by Jeff Heckler March 2022Metrics & Analytics

Engagement Model/Process

Cassandra Calleja 37 views 1 comment 0 points Most recent by Brian Hansen March 2022Metrics & Analytics

Hyperlinks in your message?

Brian O'Keeffe 46 views 9 comments 0 points Most recent by mikes somers March 2022Digital CS (Engagement Programs)

Are you stalking clients before they are coming to you?

Emie G 6 views 1 comment 0 points Most recent by Harsh Shah March 2022Metrics & Analytics

5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

Sruti Satish 65 views 0 comments 1 point Most recent by Sruti Satish March 2022Strategy & Planning

SMS integration wth HubSpot

Derek Marley 6 views 0 comments 0 points Most recent by Derek Marley March 2022CS Technology

A CSM like no other...

Colin Smith 37 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations

Engaging with un-wired/ non-desk employees

Jamie Leeper 6 views 3 comments 0 points Most recent by Noelle Stewart March 2022Metrics & Analytics

CS Events in 2022?

Grant Jones 36 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations

Supporting multi-champions for large enterprise

Leetal Halamish 17 views 3 comments 0 points Most recent by Guy Galon February 2022Metrics & Analytics

Checklist for tasks that customer needs to complete

Shira Mizel 36 views 1 comment 0 points Most recent by Edward Skinner February 2022Customer Journey

Checklist for tasks that customer needs to complete

Shira Mizel 37 views 3 comments 0 points Most recent by Shira Mizel February 2022Customer Journey

Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

Sophie Quinn 6 views 0 comments 0 points Most recent by Sophie Quinn February 2022Strategy & Planning

Short Term Metrics VS. Long Term Health

Rob Kagan 7 views 0 comments 0 points Most recent by Rob Kagan February 2022Digital CS (Engagement Programs)

Building Towards Customer Advisory Board

Laura Lakhwara 116 views 30 comments 0 points Most recent by Eileen Bonney February 2022Customer Journey

Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

Sophie Quinn 16 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Org Conversations

Where do you draw the line between automation & interaction?

Sophie Quinn 6 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022Metrics & Analytics

Introduction Phone Call

Hailey Murphy 42 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022Digital CS (Engagement Programs)

At risk / sensible accounts - who you gonna call?

Sebastien Venancio 8 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Org Conversations

How do you all manage/handle feature requests?

Edgar Cholewa-Cardona 162 views 11 comments 0 points Most recent by Will Stamatis February 2022Digital CS (Engagement Programs)

Customer journey triggers

Kev Robson 59 views 12 comments 0 points Most recent by matmoody February 2022Metrics & Analytics

CSM Interview Case Study

Alex Farmer 1.9K views 3 comments 0 points Most recent by Kristal Penner February 2022Metrics & Analytics

Escalation on accounts with no assigned CSM

Christie Anderson 33 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Org Conversations

0 usage accounts

Christie Anderson 46 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Org Conversations

Engagement & Working with brand new customers

Christian Baliko 27 views 3 comments 0 points Most recent by Steve Bernstein January 2022Customer Journey

Creating benchmarks/comparables for customers

Robin Guldener 6 views 2 comments 0 points Most recent by Ed Powers January 2022Digital CS (Engagement Programs)

What does the term value mean

James Stuart 6 views 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations

Customer Advocacy Program to Nurture Customers into Brand Advocates

Sruti Satish 49 views 0 comments 0 points Most recent by Sruti Satish January 2022Strategy & Planning

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