Retention

Discussion List

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  Change Management: Customers Losing Their CSM

  Jeff Heckler 11 views 6 comments 0 points Most recent by Jeff Heckler January 2022CS Technology
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  Churn Risk - Client Not Responsive. Creative Ways to Engage?

  Ashley Moss 21 views 4 comments 0 points Most recent by Ashley Moss January 2022CS Conversations
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  Account transitions among CSMs

  Tanya Strauss 41 views 4 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Customer facing executive sponsor slides

  Jeremy Donaldson 131 views 10 comments 0 points Most recent by Kaz Sahota December 2021CS Conversations
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  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021CS Technology
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  CSAT Strategy

  Michele McKenna 41 views 10 comments 0 points Most recent by Jim Jones December 2021CS Technology
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  Tools for Customer Health & Product intelligence

  Pete Hendry 11 views 0 comments 0 points Most recent by Pete Hendry December 2021CS Technology
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  Key Account Success Plan

  Cindy Wincek 41 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
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  Customer interviews to determine customer journey

  Rachel Provan 11 views 5 comments 0 points Most recent by Richard Jeffreys December 2021CS Technology
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  Building out Public Sector CS Team to support Public Sector Customers

  Rachel Bourland 11 views 0 comments 0 points Most recent by Rachel Bourland December 2021CS Technology
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  Story telling about manual work

  Stijn Smet 11 views 0 comments 0 points Most recent by Stijn Smet December 2021CS Conversations
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  CS/Post-Sale Operations: Compensation Job Families

  Hayley Jean Farr 11 views 0 comments 0 points Most recent by Hayley Jean Farr December 2021CS Conversations
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 31 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 11 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Customer Onboarding for Scale

  Jonna Pedersen 201 views 15 comments 0 points Most recent by Jodi Millen November 2021CS Conversations
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  Best customer experience, anyone else doing this?

  Ronen Pessar 1 view 0 comments 0 points Most recent by Ronen Pessar November 2021CS Conversations
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  Weekly Usage Reports

  Adam Houghton 1 view 1 comment 0 points Most recent by Brian Nicholls November 2021CS Conversations
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  CSM Career Path and Evolving Roles & Responsibilities

  Lukas Alexander 21 views 0 comments 0 points Most recent by Lukas Alexander November 2021CS Conversations
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  Pooled CSM External Name

  Ross Reitman 191 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 1 view 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Types of proactive value-added outreach

  Brooke Carrie 11 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Tracking Cost to Serve

  Deirdre Stenson 11 views 3 comments 0 points Most recent by Celine Bocchi November 2021CS Technology
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 22 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  Re-defining a Customer Health Score in Gainsight

  Russell Bourne 51 views 1 comment 0 points Most recent by Chad Horenfeldt October 2021CS Technology
• 
  Welcome Letter/Email

  joe Leung 1 view 0 comments 0 points Most recent by joe Leung October 2021CS Conversations
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  Segmentation: Sub-Tiers

  Shari Srebnick 11 views 1 comment 0 points Most recent by Craig Jackson October 2021CS Technology
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  Something Scary: "We're good"

  Russell Bourne 1 view 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 1 view 10 comments 0 points Most recent by matmoody October 2021CS Technology