Retention

Discussion List

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  0 usage accounts

  Christie Anderson 71 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Conversations
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  Engagement & Working with brand new customers

  Christian Baliko 51 views 3 comments 0 points Most recent by Steve Bernstein January 2022CS Conversations
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  Creating benchmarks/comparables for customers

  Robin Guldener 1 view 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations
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  What does the term value mean

  James Stuart 1 view 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations
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  Customer Advocacy Program to Nurture Customers into Brand Advocates

  Sruti Satish 61 views 0 comments 0 points Most recent by Sruti Satish January 2022CS Conversations
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  Change Management: Customers Losing Their CSM

  Jeff Heckler 21 views 6 comments 0 points Most recent by Jeff Heckler January 2022CS Technology
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  Churn Risk - Client Not Responsive. Creative Ways to Engage?

  Ashley Moss 31 views 4 comments 0 points Most recent by Ashley Moss January 2022CS Conversations
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  Account transitions among CSMs

  Tanya Strauss 51 views 4 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Customer facing executive sponsor slides

  Jeremy Donaldson 151 views 10 comments 0 points Most recent by Kaz Sahota December 2021CS Conversations
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  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021CS Technology
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  CSAT Strategy

  Michele McKenna 79 views 10 comments 0 points Most recent by Jim Jones December 2021CS Technology
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  Tools for Customer Health & Product intelligence

  Pete Hendry 21 views 0 comments 0 points Most recent by Pete Hendry December 2021CS Technology
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  Key Account Success Plan

  Cindy Wincek 51 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
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  Customer interviews to determine customer journey

  Rachel Provan 35 views 5 comments 0 points Most recent by Richard Jeffreys December 2021CS Technology
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  Building out Public Sector CS Team to support Public Sector Customers

  Rachel Bourland 11 views 0 comments 0 points Most recent by Rachel Bourland December 2021CS Technology
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  Story telling about manual work

  Stijn Smet 11 views 0 comments 0 points Most recent by Stijn Smet December 2021CS Conversations
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  CS/Post-Sale Operations: Compensation Job Families

  Hayley Jean Farr 11 views 0 comments 0 points Most recent by Hayley Jean Farr December 2021CS Conversations
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 33 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 11 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Customer Onboarding for Scale

  Jonna Pedersen 231 views 15 comments 0 points Most recent by Jodi Millen November 2021CS Conversations
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  Best customer experience, anyone else doing this?

  Ronen Pessar 1 view 0 comments 0 points Most recent by Ronen Pessar November 2021CS Conversations
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  Weekly Usage Reports

  Adam Houghton 1 view 1 comment 0 points Most recent by Brian Nicholls November 2021CS Conversations
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  CSM Career Path and Evolving Roles & Responsibilities

  Lukas Alexander 21 views 0 comments 0 points Most recent by Lukas Alexander November 2021CS Conversations
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  Pooled CSM External Name

  Ross Reitman 203 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 11 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Types of proactive value-added outreach

  Brooke Carrie 21 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Tracking Cost to Serve

  Deirdre Stenson 21 views 3 comments 0 points Most recent by Celine Bocchi November 2021CS Technology