Retention

Discussion List

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  Where do you draw the line between automation & interaction?

  Sophie Quinn 2 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology
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  Introduction Phone Call

  Hailey Murphy 56 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022CS Conversations
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 15 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  How do you all manage/handle feature requests?

  Edgar Cholewa-Cardona 328 views 11 comments 0 points Most recent by Will Stamatis February 2022CS Conversations
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  Customer journey triggers

  Kev Robson 133 views 12 comments 0 points Most recent by matmoody February 2022CS Technology
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  CSM Interview Case Study

  Alex Farmer 2.4K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  Escalation on accounts with no assigned CSM

  Christie Anderson 56 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  0 usage accounts

  Christie Anderson 95 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Conversations
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  Engagement & Working with brand new customers

  Christian Baliko 66 views 3 comments 0 points Most recent by Steve Bernstein January 2022CS Conversations
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  Creating benchmarks/comparables for customers

  Robin Guldener 3 views 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations
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  What does the term value mean

  James Stuart 6 views 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations
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  Customer Advocacy Program to Nurture Customers into Brand Advocates

  Sruti Satish 61 views 0 comments 0 points Most recent by Sruti Satish January 2022CS Conversations
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  Change Management: Customers Losing Their CSM

  Jeff Heckler 44 views 6 comments 0 points Most recent by Jeff Heckler January 2022CS Technology
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  Churn Risk - Client Not Responsive. Creative Ways to Engage?

  Ashley Moss 52 views 4 comments 0 points Most recent by Ashley Moss January 2022CS Conversations
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  Account transitions among CSMs

  Tanya Strauss 55 views 4 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Customer facing executive sponsor slides

  Jeremy Donaldson 176 views 10 comments 0 points Most recent by Kaz Sahota December 2021CS Conversations
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  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021CS Technology
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  CSAT Strategy

  Michele McKenna 84 views 10 comments 0 points Most recent by Jim Jones December 2021CS Technology
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  Tools for Customer Health & Product intelligence

  Pete Hendry 21 views 0 comments 0 points Most recent by Pete Hendry December 2021CS Technology
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  Key Account Success Plan

  Cindy Wincek 53 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
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  Customer interviews to determine customer journey

  Rachel Provan 41 views 5 comments 0 points Most recent by Richard Jeffreys December 2021CS Technology
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  Building out Public Sector CS Team to support Public Sector Customers

  Rachel Bourland 13 views 0 comments 0 points Most recent by Rachel Bourland December 2021CS Technology
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  Story telling about manual work

  Stijn Smet 13 views 0 comments 0 points Most recent by Stijn Smet December 2021CS Conversations
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  CS/Post-Sale Operations: Compensation Job Families

  Hayley Jean Farr 62 views 0 comments 0 points Most recent by Hayley Jean Farr December 2021CS Conversations
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 32 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 24 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Customer Onboarding for Scale

  Jonna Pedersen 242 views 15 comments 0 points Most recent by Jodi Millen November 2021CS Conversations