Retention

Discussion List

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  Rise of the Digital CSM!

  Sruti Satish 187 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
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  Are You Creating an Army of Champions?

  Heather Wendt 36 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
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  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 117 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
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  How to create an escalation process pathways document

  Francisco Oller Garcia 163 views 1 comment 0 points Most recent by [Deleted User] August 2022Strategy & Planning
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  Onboarding and CSE Process - Scheduling and Project Management

  Andrea Perrino Millinder 88 views 2 comments 0 points Most recent by PazitCSM August 2022Digital CS (Engagement Programs)
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  Churnzero Integrations - limitations?

  KoelleBerlin 204 views 3 comments 5 points Most recent by jhilderbrands July 2022CS Technology
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  Process template for case study interviews & write-ups

  Elizabeth Bukys 48 views 1 comment 4 points Most recent by bethweltz July 2022Digital CS (Engagement Programs)
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  Adoption Data; reducing churn, driving growth

  Richard Jeffreys 89 views 3 comments 0 points Most recent by paul_e June 2022Metrics & Analytics
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  Premise to Cloud Migration Strategy

  Steve L McDougal 26 views 0 comments 0 points Started by Steve L McDougal June 2022 Strategy & Planning
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  Health workflows

  Derek Marley 159 views 2 comments 0 points Most recent by Allison Mortens June 2022Customer Journey
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  Seeking input on using CSAT to evaluate onboarding team as part of bonus

  Laurie Barlev 163 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Org Conversations
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  Zoom Recording: Salesforce for CS

  Shari Srebnick 96 views 1 comment 6 points Most recent by aimee j May 2022Metrics & Analytics
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  Renewal process managed by CSM

  Narjes Evennou 331 views 5 comments 0 points Most recent by Rick Saunders May 2022Strategy & Planning
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  Engagement cadence

  Catherine McGrath 96 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
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  Scaling CS leveraging customer journey templates

  Grant 238 views 4 comments 0 points Most recent by Allison Mortens May 2022Strategy & Planning
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  Long Term Customer Engagement & Education

  Dylan Stancil 128 views 4 comments 0 points Most recent by Amanda Flurry April 2022Strategy & Planning
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  GGR Blog - Churn Part 1 - How to Increase Survey Response Rates

  Heather Wendt 46 views 0 comments 0 points Started by Heather Wendt April 2022 Strategy & Planning
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  Who creates competitive talk tracks for you?

  adam waid 260 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Org Conversations
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  Decision Maker Change-Factor for Churn

  Chris Guzek 71 views 3 comments 0 points Most recent by TJ Adams April 2022CS Org Conversations
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  Tips to minimize QBR no-shows?

  Manish Nepal 215 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
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  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 153 views 8 comments 0 points Most recent by Saad Khan March 2022Metrics & Analytics