Retention

Discussion List

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  VOC Program and 'Final Readout'

  Miranda Balcar 97 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  What channels do you today for customer communication and engagement ?

  Poll Enas 24 views 0 comments 0 points Most recent by Enas November 2022CS Conversations
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  Risk Process for CSMs and Managers

  Alex Tran 238 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
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  Best Practices for CS approach with different customer types

  slsteel 158 views 5 comments 0 points Most recent by Jay_Mohammed October 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 68 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  Time to Value

  Andrew Marks 236 views 5 comments 0 points Most recent by timCX2022 September 2022CS Technology
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  Rise of the Digital CSM!

  Sruti Satish 214 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
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  Are You Creating an Army of Champions?

  Heather Wendt 37 views 0 comments 0 points Most recent by Heather Wendt August 2022GGR Cafe
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  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 126 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
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  How to create an escalation process pathways document

  Francisco Oller Garcia 186 views 1 comment 0 points Most recent by [Deleted User] August 2022CS Conversations
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  Onboarding and CSE Process - Scheduling and Project Management

  Andrea Perrino Millinder 89 views 2 comments 0 points Most recent by PazitCSM August 2022CS Conversations
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  Churnzero Integrations - limitations?

  KoelleBerlin 240 views 3 comments 5 points Most recent by jhilderbrands July 2022CS Technology
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  Process template for case study interviews & write-ups

  Elizabeth Bukys 64 views 1 comment 4 points Most recent by bethweltz July 2022CS Conversations
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  Adoption Data; reducing churn, driving growth

  Richard Jeffreys 115 views 3 comments 0 points Most recent by paul_e June 2022CS Technology
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  Premise to Cloud Migration Strategy

  Steve L McDougal 33 views 0 comments 0 points Most recent by Steve L McDougal June 2022CS Conversations
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  Health workflows

  Derek Marley 173 views 2 comments 0 points Most recent by Allison Mortens June 2022CS Conversations
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  Seeking input on using CSAT to evaluate onboarding team as part of bonus

  Laurie Barlev 200 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Conversations
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  Zoom Recording: Salesforce for CS

  Shari Srebnick 103 views 1 comment 6 points Most recent by aimee j May 2022CS Technology
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  Renewal process managed by CSM

  Narjes Evennou 360 views 5 comments 0 points Most recent by Rick Saunders May 2022CS Conversations
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  Engagement cadence

  Catherine McGrath 104 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
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  Scaling CS leveraging customer journey templates

  Grant 232 views 4 comments 0 points Most recent by Allison Mortens May 2022CS Conversations