Retention

Rise of the Digital CSM!

Sruti Satish 197 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
Are You Creating an Army of Champions?

Heather Wendt 37 views 0 comments 0 points Started by Heather Wendt August 2022 GGR Cafe
Who's using Retention Software? Profitwell Retain/Churnkey/etc

Ben Francis 120 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
How to create an escalation process pathways document

Francisco Oller Garcia 177 views 1 comment 0 points Most recent by [Deleted User] August 2022CS Conversations
Onboarding and CSE Process - Scheduling and Project Management

Andrea Perrino Millinder 89 views 2 comments 0 points Most recent by PazitCSM August 2022CS Conversations
Churnzero Integrations - limitations?

KoelleBerlin 210 views 3 comments 5 points Most recent by jhilderbrands July 2022CS Technology
Process template for case study interviews & write-ups

Elizabeth Bukys 52 views 1 comment 4 points Most recent by bethweltz July 2022CS Conversations
Adoption Data; reducing churn, driving growth

Richard Jeffreys 97 views 3 comments 0 points Most recent by paul_e June 2022CS Technology
Premise to Cloud Migration Strategy

Steve L McDougal 27 views 0 comments 0 points Started by Steve L McDougal June 2022 CS Conversations
Health workflows

Derek Marley 161 views 2 comments 0 points Most recent by Allison Mortens June 2022CS Conversations
Seeking input on using CSAT to evaluate onboarding team as part of bonus

Laurie Barlev 173 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Conversations
Zoom Recording: Salesforce for CS

Shari Srebnick 102 views 1 comment 6 points Most recent by aimee j May 2022CS Technology
Renewal process managed by CSM

Narjes Evennou 336 views 5 comments 0 points Most recent by Rick Saunders May 2022CS Conversations
Engagement cadence

Catherine McGrath 99 views 1 comment 0 points Most recent by Amanda Flurry May 2022CS Conversations
Scaling CS leveraging customer journey templates

Grant 239 views 4 comments 0 points Most recent by Allison Mortens May 2022CS Conversations
Long Term Customer Engagement & Education

Dylan Stancil 131 views 4 comments 0 points Most recent by Amanda Flurry April 2022CS Conversations
GGR Blog - Churn Part 1 - How to Increase Survey Response Rates

Heather Wendt 47 views 0 comments 0 points Started by Heather Wendt April 2022 CS Conversations
Who creates competitive talk tracks for you?

adam waid 263 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
Decision Maker Change-Factor for Churn

Chris Guzek 73 views 3 comments 0 points Most recent by TJ Adams April 2022CS Conversations
Tips to minimize QBR no-shows?

Manish Nepal 245 views 12 comments 0 points Most recent by Warwick Brown April 2022CS Conversations
CSM vs. Support team- Roles & Responsibilities

Brett Eslinger 162 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology