Retention

Discussion List

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  Tracking Cost to Serve

  Deirdre Stenson 23 views 3 comments 0 points Most recent by Celine Bocchi November 2021CS Technology
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 34 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  Re-defining a Customer Health Score in Gainsight

  Russell Bourne 62 views 1 comment 0 points Most recent by Chad Horenfeldt October 2021CS Technology
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  Welcome Letter/Email

  joe Leung 2 views 0 comments 0 points Most recent by joe Leung October 2021CS Conversations
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  Segmentation: Sub-Tiers

  Shari Srebnick 21 views 1 comment 0 points Most recent by Craig Jackson October 2021CS Technology
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  Something Scary: "We're good"

  Russell Bourne 11 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 10 views 10 comments 0 points Most recent by matmoody October 2021CS Technology
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  Moving a customer from one Tier to another based on o

  Robert Kaloustian 11 views 0 comments 0 points Most recent by Robert Kaloustian October 2021CS Technology
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  What was the most impactful change you made to your onboarding process?

  Chris Johnson 119 views 13 comments 0 points Most recent by Andreas Knoefel September 2021CS Conversations
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 21 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Sales to CS Knowledge Transfer/Hand-Off

  Ashna Patel 21 views 0 comments 3 points Most recent by Ashna Patel September 2021CS Conversations
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  Sales to CS handoff template/checklist

  Erika Villarreal 61 views 4 comments 0 points Most recent by Guy Galon September 2021CS Conversations
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  Customer advocacy program

  Lilli Gordon 23 views 1 comment 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  Customer segmentation in a land and expand model

  Sejin Mong 24 views 2 comments 1 point Most recent by Andreas Knoefel September 2021CS Technology
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  Gamifying Adoption?

  Jason Kobs 33 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  Scaling SC Meetup 09-15-21

  Jeremy Donaldson 11 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology
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  Native language phone support: Impact on Churn

  Robert Kaloustian 11 views 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
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  Customer Advocacy Board or Customer Advisory Board?

  Julie Schifter 46 views 3 comments 0 points Most recent by Jeff Heckler September 2021CS Conversations
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 66 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
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  NPS Follow-Up Question

  Brooke Carrie 14 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Can you use Intercom for health scores?

  Liam Dunne 91 views 1 comment 0 points Most recent by [Deleted User] September 2021CS Technology
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  Engaging with Executive Sponsors

  Alex Tran 35 views 1 comment 0 points Most recent by BenB August 2021CS Conversations
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  How often should NPS Survey's be sent out?

  Deepak Verma 38 views 7 comments 0 points Most recent by Deepak Verma August 2021CS Technology
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  Monthly Renewals & Churn

  Daryl Colborne 24 views 7 comments 0 points Most recent by Daryl Colborne August 2021CS Conversations
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  G2 review campaign

  [Deleted User] 255 views 6 comments 0 points Most recent by Lisa Pratt August 2021CS Conversations
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  Community Incentives

  Katherine Bentley 13 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
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  Help! Which metrics should I use?

  Tatyana Ventura 21 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
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  HubSpot

  Sophie Quinn 71 views 11 comments 0 points Most recent by Sophie Quinn August 2021CS Technology
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  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 3 views 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
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  NonRenewal/Churn

  Amanda Watson 43 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations