Retention

Discussion List

• 
  Moving a customer from one Tier to another based on o

  Robert Kaloustian 7 views 0 comments 0 points Most recent by Robert Kaloustian October 2021CS Technology
• 
  What was the most impactful change you made to your onboarding process?

  Chris Johnson 102 views 13 comments 0 points Most recent by Andreas Knoefel September 2021CS Conversations
• 
  Quick Hits: Things That Aren't Scary

  Russell Bourne 7 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
• 
  Sales to CS Knowledge Transfer/Hand-Off

  Ashna Patel 28 views 0 comments 3 points Most recent by Ashna Patel September 2021CS Conversations
• 
  Sales to CS handoff template/checklist

  Erika Villarreal 51 views 4 comments 0 points Most recent by Guy Galon September 2021CS Conversations
• 
  Customer advocacy program

  Lilli Gordon 29 views 1 comment 0 points Most recent by Stella Ikhnana September 2021CS Conversations
• 
  Customer segmentation in a land and expand model

  Sejin Mong 17 views 2 comments 1 point Most recent by Andreas Knoefel September 2021CS Technology
• 
  Gamifying Adoption?

  Jason Kobs 11 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
• 
  Scaling SC Meetup 09-15-21

  Jeremy Donaldson 14 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology
• 
  Native language phone support: Impact on Churn

  Robert Kaloustian 7 views 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
• 
  Customer Advocacy Board or Customer Advisory Board?

  Julie Schifter 43 views 3 comments 0 points Most recent by Jeff Heckler September 2021CS Conversations
• 
  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 33 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
• 
  NPS Follow-Up Question

  Brooke Carrie 9 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
• 
  Can you use Intercom for health scores?

  Liam Dunne 96 views 1 comment 0 points Most recent by [Deleted User] September 2021CS Technology
• 
  Engaging with Executive Sponsors

  Alex Tran 38 views 1 comment 0 points Most recent by BenB August 2021CS Conversations
• 
  How often should NPS Survey's be sent out?

  Deepak Verma 11 views 7 comments 0 points Most recent by Deepak Verma August 2021CS Technology
• 
  Monthly Renewals & Churn

  Daryl Colborne 16 views 7 comments 0 points Most recent by Daryl Colborne August 2021CS Conversations
• 
  G2 review campaign

  [Deleted User] 67 views 6 comments 0 points Most recent by Lisa Pratt August 2021CS Conversations
• 
  Community Incentives

  Katherine Bentley 12 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
• 
  Help! Which metrics should I use?

  Tatyana Ventura 13 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
• 
  HubSpot

  Sophie Quinn 49 views 11 comments 0 points Most recent by Sophie Quinn August 2021CS Technology
• 
  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 9 views 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
• 
  NonRenewal/Churn

  Amanda Watson 14 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations
• 
  CSM team and Sales Team Collaboration Form/Questions?

  Stella Ikhnana 7 views 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
• 
  Requests of customers from business units

  Andy Chandler 9 views 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
• 
  Game planning for a call after a churn notice

  LeahRutz 18 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
• 
  Creating an Idea Board

  Milivoje Jokanovic 20 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
• 
  Engagement Month: Adding Energy

  Russell Bourne 9 views 0 comments 0 points Most recent by Russell Bourne July 2021CS Technology
• 
  Realizing value for long term clients

  Laurie Barlev 8 views 0 comments 0 points Most recent by Laurie Barlev July 2021CS Conversations
• 
  Guidance On Creating A Playbook

  Tristan Da Silva 84 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Conversations