Retention

Moving a customer from one Tier to another based on o

Robert Kaloustian 7 views 0 comments 0 points Most recent by Robert Kaloustian October 2021Metrics & Analytics

What was the most impactful change you made to your onboarding process?

Chris Johnson 83 views 13 comments 0 points Most recent by Andreas Knoefel September 2021Customer Journey

Quick Hits: Things That Aren't Scary

Russell Bourne 7 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations

Sales to CS Knowledge Transfer/Hand-Off

Ashna Patel 27 views 0 comments 3 points Most recent by Ashna Patel September 2021Customer Journey

Sales to CS handoff template/checklist

Erika Villarreal 49 views 4 comments 0 points Most recent by Guy Galon September 2021Customer Journey

Customer advocacy program

Lilli Gordon 29 views 1 comment 0 points Most recent by Stella Ikhnana September 2021Strategy & Planning

Customer segmentation in a land and expand model

Sejin Mong 17 views 2 comments 1 point Most recent by Andreas Knoefel September 2021Metrics & Analytics

Gamifying Adoption?

Jason Kobs 11 views 3 comments 0 points Most recent by Stella Ikhnana September 2021Digital CS (Engagement Programs)

Scaling SC Meetup 09-15-21

Jeremy Donaldson 14 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology

Native language phone support: Impact on Churn

Robert Kaloustian 7 views 0 comments 0 points Most recent by Robert Kaloustian September 2021Metrics & Analytics

Customer Advocacy Board or Customer Advisory Board?

Julie Schifter 43 views 3 comments 0 points Most recent by Jeff Heckler September 2021Digital CS (Engagement Programs)

Onboarding Packages - creating multiple packages for new customer onboarding

Mike Komadina 33 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021Strategy & Planning

NPS Follow-Up Question

Brooke Carrie 9 views 1 comment 0 points Most recent by Steve Bernstein September 2021Metrics & Analytics

Can you use Intercom for health scores?

Liam Dunne 94 views 1 comment 0 points Most recent by [Deleted User] September 2021CS Technology

Engaging with Executive Sponsors

Alex Tran 38 views 1 comment 0 points Most recent by BenB August 2021Digital CS (Engagement Programs)

How often should NPS Survey's be sent out?

Deepak Verma 9 views 7 comments 0 points Most recent by Deepak Verma August 2021Metrics & Analytics

Monthly Renewals & Churn

Daryl Colborne 16 views 7 comments 0 points Most recent by Daryl Colborne August 2021Strategy & Planning

G2 review campaign

[Deleted User] 58 views 6 comments 0 points Most recent by Lisa Pratt August 2021Digital CS (Engagement Programs)

Community Incentives

Katherine Bentley 12 views 4 comments 0 points Most recent by Triin Ilves August 2021Digital CS (Engagement Programs)

Help! Which metrics should I use?

Tatyana Ventura 13 views 4 comments 0 points Most recent by Mark Flanagan August 2021Metrics & Analytics

HubSpot

Sophie Quinn 41 views 11 comments 0 points Most recent by Sophie Quinn August 2021CS Technology

Trial conversions - a CS responsibility? Looking for advice

Liam Dunne 8 views 1 comment 0 points Most recent by Rick Emery August 2021CS Org Conversations

NonRenewal/Churn

Amanda Watson 14 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Org Conversations

CSM team and Sales Team Collaboration Form/Questions?

Stella Ikhnana 7 views 4 comments 0 points Most recent by Stella Ikhnana July 2021Digital CS (Engagement Programs)

Requests of customers from business units

Andy Chandler 8 views 4 comments 0 points Most recent by Steve Bernstein July 2021Digital CS (Engagement Programs)

Game planning for a call after a churn notice

LeahRutz 18 views 5 comments 0 points Most recent by LeahRutz July 2021Strategy & Planning

Creating an Idea Board

Milivoje Jokanovic 19 views 3 comments 0 points Most recent by Sophie Quinn July 2021Metrics & Analytics

Engagement Month: Adding Energy

Russell Bourne 8 views 0 comments 0 points Most recent by Russell Bourne July 2021Metrics & Analytics

Realizing value for long term clients

Laurie Barlev 7 views 0 comments 0 points Most recent by Laurie Barlev July 2021Strategy & Planning

Guidance On Creating A Playbook

Tristan Da Silva 84 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Org Conversations

Retention

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