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playbook triggering

Dickey Singh 333 views 11 comments 0 points Most recent by Erika Villarreal February 2023CS Technology
Automation - Tech Touch Email Best Practices

Wyatt Taylor 269 views 5 comments 10 points Most recent by Erika Villarreal February 2023Strategy & Planning
Proactive Customer Success Management - What are your current methods?

shaneketterman 274 views 10 comments 5 points Most recent by Shaun Porcar February 2023GGR Cafe
Onboarding (One to Many) Set Up

kchan38 167 views 2 comments 0 points Most recent by Michelle Wideman January 2023CS Technology
Customer segmentation - process and tools

JessieA 136 views 2 comments 1 point Most recent by kmulhalljr January 2023Metrics & Analytics
Not enough perceived value

Rachel Jennings 244 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023Metrics & Analytics
First month in new job

Jordan Silverman 119 views 4 comments 0 points Most recent by kmulhalljr January 2023CS Org Conversations
Customer health scoring for a DTC digital health product

kristinhaluch 96 views 2 comments 0 points Most recent by Brian O'Keeffe January 2023Customer Journey
Creating Strategic Account Plans

Julia Weinstock 927 views 6 comments 0 points Most recent by amanda_cumbie January 2023Strategy & Planning
Drawing the line between Professional Services and Technical Customer Success Management

dsquires4406 197 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Org Conversations
Has anyone formalized a customer executive sponsorship program within their CS org?

Effie Mansdorf 289 views 18 comments 1 point Most recent by dperenchio January 2023Strategy & Planning
Implementing ChurnZero for a scaled CS model

corimedler 346 views 5 comments 1 point Most recent by Brian O'Keeffe December 2022CS Operations Conversations
Churn Analysis

maxweinerb 216 views 6 comments 1 point Most recent by Floor Anne Steevensz-Bakker December 2022Strategy & Planning
Action-triggered cadences

Shira Mizel 37 views 1 comment 1 point Most recent by Denise_Mueller November 2022Customer Journey
Scaling Customer Success On a Budget

kabhatia 367 views 10 comments 0 points Most recent by kabhatia November 2022CS Operations Conversations
CS in Deal Reviews

renurain1 126 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022Strategy & Planning
CS Platform Advise

Scott Hair 346 views 9 comments 0 points Most recent by Rachael C. November 2022CS Technology
VOC Program and 'Final Readout'

Miranda Balcar 97 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
What channels do you today for customer communication and engagement ?

Poll Enas 26 views 0 comments 0 points Started by Enas November 2022 CS Conversations
Risk Process for CSMs and Managers

Alex Tran 196 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
Best Practices for CS approach with different customer types

slsteel 148 views 5 comments 0 points Most recent by Jay_Mohammed October 2022Customer Journey
How valuable would it be to SEE and HEAR what a customer really thinks?

AaronEsau 56 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
Time to Value

Andrew Marks 226 views 5 comments 0 points Most recent by timCX2022 September 2022Metrics & Analytics

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