Retention

Discussion List

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  GGR Podcast - Our CSMs Are Really Change Management Experts

  Heather Wendt 102 views 0 comments 0 points Most recent by Heather Wendt April 2023GGR Cafe
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  What works to manage and keep customers updated about product enhancement requests?

  Brian O'Keeffe 164 views 4 comments 0 points Most recent by Chitra Madhwacharyula March 2023CS Conversations
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  CX Kick-Off - Dream Agenda

  Charlotte Naylor 84 views 2 comments 0 points Most recent by Amanda Watson March 2023GGR Cafe
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  HubSpot & Customer Success

  Asha Pulikkal 62 views 1 comment 0 points Most recent by randimgarza March 2023CS Conversations
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  Customer Journey Map Examples

  Dana Pavel 447 views 7 comments 0 points Most recent by bgilfill1 March 2023CS Conversations
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  Request for Best Practices and Ideas for Monthly Newsletter

  kchan38 65 views 0 comments 0 points Most recent by kchan38 February 2023CS Conversations
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  Any alternatives to a big and ugly Excel file during onboarding and setup of your solution?

  victor jousseaume 190 views 4 comments 0 points Most recent by ShawnRiedel February 2023CS Conversations
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  NPS Set Up

  kchan38 324 views 9 comments 0 points Most recent by Kienan February 2023CS Technology
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  Recommendations for Customer Success Software

  sreinhardt 319 views 5 comments 0 points Most recent by sreinhardt February 2023CS Operations Conversations
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  Customer Success Plan- integrating into existing customer base

  dperenchio 323 views 5 comments 1 point Most recent by [Deleted User] February 2023CS Conversations
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  Renewal Strategies and Risk Identification

  Brian O'Keeffe 224 views 7 comments 0 points Most recent by Markus Rentsch February 2023CS Conversations
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  playbook triggering

  Dickey Singh 375 views 11 comments 0 points Most recent by Erika Villarreal February 2023CS Technology
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  Automation - Tech Touch Email Best Practices

  Wyatt Taylor 281 views 5 comments 10 points Most recent by Erika Villarreal February 2023CS Conversations
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  Proactive Customer Success Management - What are your current methods?

  shaneketterman 318 views 10 comments 5 points Most recent by Shaun Porcar February 2023GGR Cafe
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  Onboarding (One to Many) Set Up

  kchan38 216 views 2 comments 0 points Most recent by Michelle Wideman January 2023CS Technology
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  Customer segmentation - process and tools

  JessieA 153 views 2 comments 1 point Most recent by kmulhalljr January 2023CS Technology
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  Not enough perceived value

  Rachel Jennings 286 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023CS Technology
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  First month in new job

  Jordan Silverman 134 views 4 comments 0 points Most recent by kmulhalljr January 2023CS Conversations
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  Customer health scoring for a DTC digital health product

  kristinhaluch 111 views 2 comments 0 points Most recent by Brian O'Keeffe January 2023CS Conversations
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  Creating Strategic Account Plans

  Julia Weinstock 996 views 6 comments 0 points Most recent by amanda_cumbie January 2023CS Conversations
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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 222 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  Has anyone formalized a customer executive sponsorship program within their CS org?

  Effie Mansdorf 422 views 18 comments 1 point Most recent by dperenchio January 2023CS Conversations
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  Implementing ChurnZero for a scaled CS model

  corimedler 354 views 5 comments 1 point Most recent by Brian O'Keeffe December 2022CS Operations Conversations
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  Churn Analysis

  maxweinerb 273 views 6 comments 1 point Most recent by Floor Anne Steevensz-Bakker December 2022CS Conversations
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  Action-triggered cadences

  Shira Mizel 53 views 1 comment 1 point Most recent by Denise_Mueller November 2022CS Conversations