Retention

Discussion List

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  playbook triggering

  Dickey Singh 358 views 11 comments 0 points Most recent by Erika Villarreal February 2023CS Technology
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  Automation - Tech Touch Email Best Practices

  Wyatt Taylor 273 views 5 comments 10 points Most recent by Erika Villarreal February 2023CS Conversations
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  Proactive Customer Success Management - What are your current methods?

  shaneketterman 280 views 10 comments 5 points Most recent by Shaun Porcar February 2023GGR Cafe
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  Onboarding (One to Many) Set Up

  kchan38 181 views 2 comments 0 points Most recent by Michelle Wideman January 2023CS Technology
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  Customer segmentation - process and tools

  JessieA 140 views 2 comments 1 point Most recent by kmulhalljr January 2023CS Technology
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  Not enough perceived value

  Rachel Jennings 254 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023CS Technology
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  First month in new job

  Jordan Silverman 125 views 4 comments 0 points Most recent by kmulhalljr January 2023CS Conversations
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  Customer health scoring for a DTC digital health product

  kristinhaluch 97 views 2 comments 0 points Most recent by Brian O'Keeffe January 2023CS Conversations
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  Creating Strategic Account Plans

  Julia Weinstock 947 views 6 comments 0 points Most recent by amanda_cumbie January 2023CS Conversations
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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 208 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  Has anyone formalized a customer executive sponsorship program within their CS org?

  Effie Mansdorf 298 views 18 comments 1 point Most recent by dperenchio January 2023CS Conversations
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  Implementing ChurnZero for a scaled CS model

  corimedler 348 views 5 comments 1 point Most recent by Brian O'Keeffe December 2022CS Operations Conversations
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  Churn Analysis

  maxweinerb 225 views 6 comments 1 point Most recent by Floor Anne Steevensz-Bakker December 2022CS Conversations
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  Action-triggered cadences

  Shira Mizel 41 views 1 comment 1 point Most recent by Denise_Mueller November 2022CS Conversations
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  Scaling Customer Success On a Budget

  kabhatia 368 views 10 comments 0 points Most recent by kabhatia November 2022CS Operations Conversations
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  CS in Deal Reviews

  renurain1 133 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  CS Platform Advise

  Scott Hair 348 views 9 comments 0 points Most recent by Rachael C. November 2022CS Technology
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  VOC Program and 'Final Readout'

  Miranda Balcar 99 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  What channels do you today for customer communication and engagement ?

  Poll Enas 27 views 0 comments 0 points Started by Enas November 2022 CS Conversations
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  Risk Process for CSMs and Managers

  Alex Tran 204 views 3 comments 0 points Most recent by Chad Horenfeldt October 2022CS Conversations
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  Best Practices for CS approach with different customer types

  slsteel 149 views 5 comments 0 points Most recent by Jay_Mohammed October 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 57 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  Time to Value

  Andrew Marks 230 views 5 comments 0 points Most recent by timCX2022 September 2022CS Technology