Support

Discussion List

• 
  How To Support A Confused Canadian Customer In The SaaS Industry

  Charles Ituah 30 views 0 comments 0 points Started by Charles Ituah July 17 CS Operations Conversations
• 
  Improving Response Times for Customer Inquiries

  Answered australiacityguide 181 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
• 
  interships

  Mary 29 views 0 comments 0 points Most recent by Mary February 5CS Conversations
• 
  Quick question for the CS community

  Answered Lucas E 189 views 2 comments 0 points Most recent by juliency November 2025CS Operations Conversations
• 
  AI Voice & Text Agents in Customer Success – Thoughts?

  himanshu 71 views 5 comments 0 points Most recent by Mikael Blaisdell February 2025CS Conversations
• 
  Could someone guide me with the category thing?

  lizaclarraa 125 views 3 comments 0 points Most recent by lizaclarraa July 2024CS Conversations
• 
  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 677 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
• 
  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 2.1K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
• 
  GGR Podcast - Rolling Out Changes

  Heather Wendt 75 views 0 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
• 
  CSM's involved pre-sales

  Lexi Santiago 321 views 4 comments 0 points Most recent by BillDavis June 2023CS Conversations
• 
  Trials in Change Management

  Ajgruber 106 views 2 comments 0 points Most recent by Michelle Wideman June 2023CS Conversations
• 
  CSM and Product Manager working relationships

  adamgibson 128 views 3 comments 0 points Most recent by Chad Horenfeldt May 2023CS Conversations
• 
  Sharing Reference Contact Info w/ Sales

  Closed JustBrash 217 views 5 comments 1 point Most recent by JustBrash March 2023CS Conversations
• 
  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 236 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
• 
  Are your Support teams using Salesforce?

  Josefin Mansson 161 views 4 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
• 
  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 514 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
• 
  How to create a customer success environment in my company?

  Bayron Toruno S. 174 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Conversations
• 
  Who creates competitive talk tracks for you?

  adam waid 286 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
• 
  CS Ops Communication Cadence

  Dorota Ziakova 112 views 3 comments 0 points Most recent by [Deleted User] April 2022CS Operations Conversations
• 
  Escalation on accounts with no assigned CSM

  Christie Anderson 63 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
• 
  Sales and Client Services responsibilities

  Jay Gorga 23 views 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
• 
  What are the boundaries between product and customer success?

  Liam Dunne 14 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
• 
  Internal communications

  Rachel Provan 17 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
• 
  Sales to CS Knowledge Transfer/Hand-Off

  Ashna Patel 26 views 0 comments 3 points Most recent by Ashna Patel September 2021CS Conversations
• 
  Sales to CS handoff template/checklist

  Erika Villarreal 82 views 4 comments 0 points Most recent by Guy Galon September 2021CS Conversations
• 
  Global Resource Models for CS

  Allison Bantz 31 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations
• 
  Success vs. Support: how does client know which to contact?

  Mark Carlebach 87 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Conversations
• 
  Interview questions

  Alix Alkemade 4 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
• 
  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 3 views 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
• 
  Customer Service Training

  Matt Myszkowski 35 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Conversations