Support

Discussion List

• 
  Improving Response Times for Customer Inquiries

  Answered australiacityguide 118 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
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  interships

  Mary 14 views 0 comments 0 points Most recent by Mary February 5CS Conversations
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  Quick question for the CS community

  Answered Lucas E 153 views 2 comments 0 points Most recent by juliency November 2025CS Operations Conversations
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  AI Voice & Text Agents in Customer Success – Thoughts?

  himanshu 22 views 5 comments 0 points Most recent by Mikael Blaisdell February 2025CS Conversations
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  Could someone guide me with the category thing?

  lizaclarraa 91 views 3 comments 0 points Most recent by lizaclarraa July 2024CS Conversations
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  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 543 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
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  "I Don't Believe In Customer Success", says Snowflake CRO Chris Degnen

  Camille Acey 1.9K views 2 comments 0 points Most recent by Anita Toth December 2023CS Conversations
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  GGR Podcast - Rolling Out Changes

  Heather Wendt 71 views 0 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  CSM's involved pre-sales

  Lexi Santiago 265 views 4 comments 0 points Most recent by BillDavis June 2023CS Conversations
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  Trials in Change Management

  Ajgruber 92 views 2 comments 0 points Most recent by Michelle Wideman June 2023CS Conversations
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  CSM and Product Manager working relationships

  adamgibson 121 views 3 comments 0 points Most recent by Chad Horenfeldt May 2023CS Conversations
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  Sharing Reference Contact Info w/ Sales

  Closed JustBrash 164 views 5 comments 1 point Most recent by JustBrash March 2023CS Conversations
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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 223 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  Are your Support teams using Salesforce?

  Josefin Mansson 141 views 4 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 501 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
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  How to create a customer success environment in my company?

  Bayron Toruno S. 162 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Conversations
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  Who creates competitive talk tracks for you?

  adam waid 266 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
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  CS Ops Communication Cadence

  Dorota Ziakova 102 views 3 comments 0 points Most recent by [Deleted User] April 2022CS Operations Conversations
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  Escalation on accounts with no assigned CSM

  Christie Anderson 42 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  Sales and Client Services responsibilities

  Jay Gorga 21 views 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
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  What are the boundaries between product and customer success?

  Liam Dunne 11 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
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  Internal communications

  Rachel Provan 11 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
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  Sales to CS Knowledge Transfer/Hand-Off

  Ashna Patel 21 views 0 comments 3 points Most recent by Ashna Patel September 2021CS Conversations
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  Sales to CS handoff template/checklist

  Erika Villarreal 61 views 4 comments 0 points Most recent by Guy Galon September 2021CS Conversations
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  Global Resource Models for CS

  Allison Bantz 21 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations
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  Success vs. Support: how does client know which to contact?

  Mark Carlebach 69 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Conversations
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  Interview questions

  Alix Alkemade 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
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  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 1 view 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
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  Customer Service Training

  Matt Myszkowski 32 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Conversations
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  Starting to use SAM's and looking for insight into weekly and monthly cadence for Enterprise account

  Jeffrey Kushmerek 13 views 1 comment 0 points Most recent by Daniel Hoesing March 2021CS Conversations