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Discussion List
Metrics for early pooled model?
Sam Davis
164
views
4
comments
0
points
Most recent by
kmulhalljr
January 2023
Industry Insights
Customer Success - Operations Department or Revenue Department?
Jordan Silverman
525
views
8
comments
1
point
Most recent by
Ed Powers
January 2023
Customer Journey
How to measure customer outcomes
Børge Solberg
299
views
5
comments
2
points
Most recent by
kmulhalljr
January 2023
Metrics & Analytics
Ideas for cross pollinating knowledge in a team
Srimathi Parthasarathi
116
views
7
comments
0
points
Most recent by
dperenchio
November 2022
Industry Insights
Establishing a Capacity Model for CS
Tim Tietz
117
views
2
comments
0
points
Most recent by
Ed Powers
October 2022
Metrics & Analytics
Create tiers of customer
Bayron Toruno S.
296
views
5
comments
0
points
Most recent by
Ed Powers
September 2022
CS Conversations
How valuable would it be to SEE and HEAR what a customer really thinks?
AaronEsau
57
views
5
comments
1
point
Most recent by
AaronEsau
September 2022
CS Technology
Time to Value
Andrew Marks
228
views
5
comments
0
points
Most recent by
timCX2022
September 2022
Metrics & Analytics
New name for account plans
Julie Schifter
106
views
2
comments
5
points
Most recent by
[Deleted User]
August 2022
Strategy & Planning
Customer Advocacy metrics
Jennifer Scheib
123
views
1
comment
0
points
Most recent by
Neha singh
July 2022
Metrics & Analytics
Adoption Data; reducing churn, driving growth
Richard Jeffreys
97
views
3
comments
0
points
Most recent by
paul_e
June 2022
Metrics & Analytics
Premise to Cloud Migration Strategy
Steve L McDougal
27
views
0
comments
0
points
Started by
Steve L McDougal
June 2022
Strategy & Planning
Seeking input on using CSAT to evaluate onboarding team as part of bonus
Laurie Barlev
164
views
5
comments
0
points
Most recent by
Jeffrey Kushmerek
June 2022
CS Org Conversations
Time and Value Metrics
BenjaminZ
67
views
0
comments
0
points
Started by
BenjaminZ
June 2022
Metrics & Analytics
Customer Success Managers negotiating contract pricing
Brooke Carrie
467
views
7
comments
0
points
Most recent by
Narjes Evennou
May 2022
CS Org Conversations
Zoom Recording: Salesforce for CS
Shari Srebnick
102
views
1
comment
6
points
Most recent by
aimee j
May 2022
Metrics & Analytics
Tried and Proven - what is the best way to compensate your CSMs
NatashaA
536
views
4
comments
0
points
Most recent by
LouiseC
May 2022
CS Conversations
ARR calculation
Anshi
110
views
6
comments
0
points
Most recent by
Anshi
May 2022
Metrics & Analytics
Commission or bonus on Upsell/Cross-sell, if at all?
caseybaldin
870
views
4
comments
0
points
Most recent by
Ian Remington
April 2022
CS Conversations
Measure internal adoption of your CS tool
Melissa Logothetis
77
views
5
comments
0
points
Most recent by
Bri Adams
April 2022
Metrics & Analytics
Grace period on renewal date or no?
ERIKA COWEN
219
views
8
comments
0
points
Most recent by
[Deleted User]
April 2022
Metrics & Analytics
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