Discussion List

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  Metrics for early pooled model?

  Sam Davis 161 views 4 comments 0 points Most recent by kmulhalljr January 2023CS Conversations
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  Customer Success - Operations Department or Revenue Department?

  Jordan Silverman 542 views 8 comments 1 point Most recent by Ed Powers January 2023CS Conversations
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  How to measure customer outcomes

  Børge Solberg 302 views 5 comments 2 points Most recent by kmulhalljr January 2023CS Technology
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  Ideas for cross pollinating knowledge in a team

  Srimathi Parthasarathi 111 views 7 comments 0 points Most recent by dperenchio November 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 111 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology
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  Create tiers of customer

  Bayron Toruno S. 302 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 51 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  Time to Value

  Andrew Marks 231 views 5 comments 0 points Most recent by timCX2022 September 2022CS Technology
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  New name for account plans

  Julie Schifter 101 views 2 comments 5 points Most recent by [Deleted User] August 2022CS Conversations
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  Customer Advocacy metrics

  Jennifer Scheib 122 views 1 comment 0 points Most recent by Neha singh July 2022CS Technology
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  Adoption Data; reducing churn, driving growth

  Richard Jeffreys 91 views 3 comments 0 points Most recent by paul_e June 2022CS Technology
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  Premise to Cloud Migration Strategy

  Steve L McDougal 21 views 0 comments 0 points Started by Steve L McDougal June 2022 CS Conversations
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  Seeking input on using CSAT to evaluate onboarding team as part of bonus

  Laurie Barlev 172 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Conversations
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  Time and Value Metrics

  BenjaminZ 61 views 0 comments 0 points Started by BenjaminZ June 2022 CS Technology
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  Customer Success Managers negotiating contract pricing

  Brooke Carrie 493 views 7 comments 0 points Most recent by Narjes Evennou May 2022CS Conversations
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  Zoom Recording: Salesforce for CS

  Shari Srebnick 101 views 1 comment 6 points Most recent by aimee j May 2022CS Technology
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  Tried and Proven - what is the best way to compensate your CSMs

  NatashaA 551 views 4 comments 0 points Most recent by LouiseC May 2022CS Conversations
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  ARR calculation

  Anshi 101 views 6 comments 0 points Most recent by Anshi May 2022CS Technology
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  Commission or bonus on Upsell/Cross-sell, if at all?

  caseybaldin 881 views 4 comments 0 points Most recent by Ian Remington April 2022CS Conversations
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  Measure internal adoption of your CS tool

  Melissa Logothetis 71 views 5 comments 0 points Most recent by Bri Adams April 2022CS Technology
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  Grace period on renewal date or no?

  ERIKA COWEN 231 views 8 comments 0 points Most recent by [Deleted User] April 2022CS Technology