Data

Discussion List

• 
  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 161 views 8 comments 0 points Most recent by Saad Khan March 2022Metrics & Analytics
• 
  Any HealthTech/IT CS folks in the House?

  Steve Anderson 38 views 19 comments 0 points Most recent by Jeff Heckler March 2022Metrics & Analytics
• 
  Metrics to Show Value of a CSM from Customer's Perspective

  Bill Pierznik 106 views 7 comments 0 points Most recent by Tara Lain March 2022Metrics & Analytics
• 
  Executive Business Review Templates

  [Deleted User] 1.1K views 5 comments 0 points Most recent by Iman Omari March 2022CS Org Conversations
• 
  CS Events in 2022?

  Grant Jones 44 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
• 
  Metrics for individual CSMs

  Laurie Barlev 63 views 6 comments 0 points Most recent by Jarren Pinchuck February 2022Metrics & Analytics
• 
  GGR CS Ops Office Hours: Today

  Jeff Heckler 21 views 0 comments 0 points Most recent by Jeff Heckler February 2022GGR Cafe
• 
  Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

  Sophie Quinn 7 views 0 comments 0 points Most recent by Sophie Quinn February 2022Strategy & Planning
• 
  SaaS KPIs and Metrics

  Jordan Silverman 180 views 26 comments 0 points Most recent by Brian Hansen February 2022Metrics & Analytics
• 
  CSM Interview Case Study

  Alex Farmer 1.9K views 3 comments 0 points Most recent by Kristal Penner February 2022Metrics & Analytics
• 
  CRM Platforms

  Semra Maksud 47 views 9 comments 0 points Most recent by Joshua Lyons January 2022Metrics & Analytics
• 
  0 usage accounts

  Christie Anderson 56 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Org Conversations
• 
  Creating benchmarks/comparables for customers

  Robin Guldener 8 views 2 comments 0 points Most recent by Ed Powers January 2022Digital CS (Engagement Programs)
• 
  How many follow ups is best practice

  Jason Lopez 91 views 8 comments 0 points Most recent by Jason Lopez January 2022Industry Insights
• 
  Metrics for self service, low ARPU SaaS?

  [Deleted User] 7 views 0 comments 0 points Most recent by [Deleted User] January 2022Metrics & Analytics
• 
  Benchmark Report Survey

  Triin Ilves 9 views 0 comments 0 points Most recent by Triin Ilves January 2022Metrics & Analytics
• 
  Importing (data) from Excel to Powerpoint EBR template - is there a way?

  Jennifer Frances 6 views 0 comments 0 points Most recent by Jennifer Frances January 2022Metrics & Analytics
• 
  Operationalizing Product/Usage Data for CS - Pendo vs BI

  Scott Hair 17 views 0 comments 0 points Most recent by Scott Hair January 2022Industry Insights
• 
  How Do You Track & Quantify Your Own Performance?

  Jean-Pierre Frost 16 views 2 comments 0 points Most recent by Jean-Pierre Frost January 2022Metrics & Analytics
• 
  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021Metrics & Analytics
• 
  Wholesale business compatible with customer success?

  Maxim Ross 7 views 6 comments 0 points Most recent by Sally Donaldson December 2021Metrics & Analytics
• 
  CSAT Strategy

  Michele McKenna 48 views 10 comments 0 points Most recent by Jim Jones December 2021Metrics & Analytics
• 
  KPIs across the organization

  [Deleted User] 12 views 5 comments 0 points Most recent by Jeff Heckler December 2021Metrics & Analytics
• 
  Tools for Customer Health & Product intelligence

  Pete Hendry 17 views 0 comments 0 points Most recent by Pete Hendry December 2021CS Technology
• 
  Key Account Success Plan

  Cindy Wincek 41 views 2 comments 0 points Most recent by Cindy Wincek December 2021Metrics & Analytics
• 
  Building out Public Sector CS Team to support Public Sector Customers

  Rachel Bourland 17 views 0 comments 0 points Most recent by Rachel Bourland December 2021Metrics & Analytics
• 
  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 37 views 0 comments 0 points Most recent by Jeff Heckler November 2021Metrics & Analytics
• 
  How to measure churn in non-SaaS environment?

  Robbie 7 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021Metrics & Analytics
• 
  CS Ops Kpis and measurements

  Celine Bocchi 82 views 5 comments 0 points Most recent by Jodi Millen November 2021Metrics & Analytics
• 
  Tracking Cost to Serve

  Deirdre Stenson 11 views 3 comments 0 points Most recent by Celine Bocchi November 2021Metrics & Analytics