Data

Discussion List

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  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 162 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
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  Any HealthTech/IT CS folks in the House?

  Steve Anderson 38 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
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  Metrics to Show Value of a CSM from Customer's Perspective

  Bill Pierznik 106 views 7 comments 0 points Most recent by Tara Lain March 2022CS Technology
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  Executive Business Review Templates

  [Deleted User] 1.1K views 5 comments 0 points Most recent by Iman Omari March 2022CS Conversations
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  CS Events in 2022?

  Grant Jones 44 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
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  Metrics for individual CSMs

  Laurie Barlev 63 views 6 comments 0 points Most recent by Jarren Pinchuck February 2022CS Technology
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  GGR CS Ops Office Hours: Today

  Jeff Heckler 21 views 0 comments 0 points Most recent by Jeff Heckler February 2022GGR Cafe
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  Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

  Sophie Quinn 7 views 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  SaaS KPIs and Metrics

  Jordan Silverman 180 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
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  CSM Interview Case Study

  Alex Farmer 2K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  CRM Platforms

  Semra Maksud 48 views 9 comments 0 points Most recent by Joshua Lyons January 2022CS Technology
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  0 usage accounts

  Christie Anderson 60 views 8 comments 0 points Most recent by Christie Anderson January 2022CS Conversations
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  Creating benchmarks/comparables for customers

  Robin Guldener 8 views 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations
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  How many follow ups is best practice

  Jason Lopez 92 views 8 comments 0 points Most recent by Jason Lopez January 2022CS Conversations
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  Metrics for self service, low ARPU SaaS?

  [Deleted User] 7 views 0 comments 0 points Most recent by [Deleted User] January 2022CS Technology
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  Benchmark Report Survey

  Triin Ilves 9 views 0 comments 0 points Most recent by Triin Ilves January 2022CS Technology
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  Importing (data) from Excel to Powerpoint EBR template - is there a way?

  Jennifer Frances 6 views 0 comments 0 points Most recent by Jennifer Frances January 2022CS Technology
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  Operationalizing Product/Usage Data for CS - Pendo vs BI

  Scott Hair 18 views 0 comments 0 points Most recent by Scott Hair January 2022CS Conversations
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  How Do You Track & Quantify Your Own Performance?

  Jean-Pierre Frost 16 views 2 comments 0 points Most recent by Jean-Pierre Frost January 2022CS Technology
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  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021CS Technology
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  Wholesale business compatible with customer success?

  Maxim Ross 7 views 6 comments 0 points Most recent by Sally Donaldson December 2021CS Technology
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  CSAT Strategy

  Michele McKenna 48 views 10 comments 0 points Most recent by Jim Jones December 2021CS Technology
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  KPIs across the organization

  [Deleted User] 17 views 5 comments 0 points Most recent by Jeff Heckler December 2021CS Technology
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  Tools for Customer Health & Product intelligence

  Pete Hendry 17 views 0 comments 0 points Most recent by Pete Hendry December 2021CS Technology
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  Key Account Success Plan

  Cindy Wincek 41 views 2 comments 0 points Most recent by Cindy Wincek December 2021CS Technology
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  Building out Public Sector CS Team to support Public Sector Customers

  Rachel Bourland 17 views 0 comments 0 points Most recent by Rachel Bourland December 2021CS Technology
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 37 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 7 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  CS Ops Kpis and measurements

  Celine Bocchi 82 views 5 comments 0 points Most recent by Jodi Millen November 2021CS Technology
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  Tracking Cost to Serve

  Deirdre Stenson 11 views 3 comments 0 points Most recent by Celine Bocchi November 2021CS Technology