Data

Health Score element - Value to Your own company

Ronald Krisak 7 views 9 comments 0 points Most recent by Ashton Liu September 2020CS Technology
KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

Arnold de la Fuente 5 views 0 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
Has anyone used AWS QuickSight?

Brian Hartley 7 views 1 comment 0 points Most recent by Brian Hartley September 2020CS Technology
Are you considering DEI in vendor selection?

Lauren Mecca 38 views 2 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
Actionable CS Leadership Reviews

Ronald Krisak 22 views 14 comments 0 points Most recent by Steve Bernstein September 2020CS Technology
Success metrics hard to pin down

Amanda Cox 7 views 2 comments 0 points Most recent by Ed Powers August 2020CS Technology
CS Account Complexity and Decision Matrix for LOE

cgreeley 23 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
VOC & Lessons Learned

Mike Hirsch 19 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
Customer Success KPIs and Metrics for non-SaaS Business

Daryl Colborne 11 views 3 comments 0 points Most recent by Emmanuel Malanda August 2020CS Technology
Renewal Calculation with early renewals

Brody Horton 19 views 2 comments 0 points Most recent by Russell Bourne August 2020CS Technology
eCPX

Anne Capucine Moise 3 views 0 comments 0 points Most recent by Anne Capucine Moise August 2020CS Technology
[CS Leadership Office Hours] CSM Territory Planning

[Deleted User] 17 views 1 comment 0 points Most recent by Kelly Hook August 2020CS Conversations
How do you present "Learnings and Future Recommendations" at the end of the contract period?

Darko Kankaras 5 views 2 comments 0 points Most recent by BenB August 2020CS Technology
Health Scoring For Tech Touch Customers

Alex Tran 15 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

Anita Toth 3 views 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology
Wanted to get some insight on some KPI changes I'm thinking of making for my CSMs. Specifically -- I

Arit Nsemo 3 views 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
Adding/Transitioning to a digital/tech touch model?

Brian Hartley 5 views 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology
Future of CS - New Ebook + Thoughts On Predictions!

Ben Winn 15 views 3 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
Net Renewal Rate with Renewals that have annual increases

Ronald Krisak 4 views 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
Origins of CS and it's journey from the early days of Salesforce to the ever expansion of Slack

Matt Vadala 7 views 0 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
Tracking Feature Request and Overall Client Feedback

Bradley New 5 views 21 comments 0 points Most recent by Will Pagden July 2020CS Technology
Customer segmentation and engagement should change within the customer lifecycle and divided simply

Effie Mansdorf 19 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
Average BoB size per CSM?

Thomas Fortier 995 views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
Developing consistent metric for Usage/Adoption across customer set

Ronald Krisak 7 views 2 comments 0 points Most recent by Ronald Krisak July 2020CS Technology
What are some interesting metrics/analysis you look at to present to your customer?

Brian Hartley 3 views 3 comments 0 points Most recent by Sumith July 2020CS Technology
High Touch vs Low Touch with differing contract vehicles

Jim Ashley 28 views 11 comments 0 points Most recent by Sidd June 2020CS Technology
Has anyone implemented 'Amazon-inspired' written narratives for their internal or customer meetings?

Shaun Porcar 11 views 3 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
CCSM - how did you obtain this credential, and what inspired you to pursue it?

Matt Vadala 17 views 24 comments 0 points Most recent by Sidd June 2020CS Conversations
Does anyone have good data on diversity in customer success?

Alex Farmer 102 views 16 comments 0 points Most recent by Scotty June 2020CS Conversations
If you need to change minds about NPS...

Ed Powers 2 views 5 comments 0 points Most recent by Thomas Fortier June 2020CS Technology