Discussion List

• 
  Health Score element - Value to Your own company

  Ronald Krisak 1 view 9 comments 0 points Most recent by Ashton Liu September 2020CS Technology
• 
  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 1 view 0 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
• 
  Has anyone used AWS QuickSight?

  Brian Hartley 1 view 1 comment 0 points Most recent by Brian Hartley September 2020CS Technology
• 
  Are you considering DEI in vendor selection?

  Lauren Mecca 31 views 2 comments 0 points Most recent by Brian Hartley September 2020CS Conversations
• 
  Actionable CS Leadership Reviews

  Ronald Krisak 11 views 14 comments 0 points Most recent by Steve Bernstein September 2020CS Technology
• 
  Success metrics hard to pin down

  Amanda Cox 1 view 2 comments 0 points Most recent by Ed Powers August 2020CS Technology
• 
  CS Account Complexity and Decision Matrix for LOE

  cgreeley 11 views 0 comments 3 points Most recent by cgreeley August 2020CS Technology
• 
  VOC & Lessons Learned

  Mike Hirsch 11 views 6 comments 0 points Most recent by David Ellin August 2020CS Conversations
• 
  Customer Success KPIs and Metrics for non-SaaS Business

  Daryl Colborne 1 view 3 comments 0 points Most recent by Emmanuel Malanda August 2020CS Technology
• 
  Renewal Calculation with early renewals

  Brody Horton 1 view 2 comments 0 points Most recent by Russell Bourne August 2020CS Technology
• 
  eCPX

  Anne Capucine Moise 1 view 0 comments 0 points Most recent by Anne Capucine Moise August 2020CS Technology
• 
  [CS Leadership Office Hours] CSM Territory Planning

  [Deleted User] 11 views 1 comment 0 points Most recent by Kelly Hook August 2020CS Conversations
• 
  How do you present "Learnings and Future Recommendations" at the end of the contract period?

  Darko Kankaras 1 view 2 comments 0 points Most recent by BenB August 2020CS Technology
• 
  Health Scoring For Tech Touch Customers

  Alex Tran 11 views 4 comments 0 points Most recent by Alex Tran August 2020CS Technology
• 
  Anyone changed their Customer Health Score/Index to add or remove risk factors because of the pandem

  Anita Toth 1 view 17 comments 0 points Most recent by Matt Myszkowski July 2020CS Technology
• 
  Wanted to get some insight on some KPI changes I'm thinking of making for my CSMs. Specifically -- I

  Arit Nsemo 1 view 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  Adding/Transitioning to a digital/tech touch model?

  Brian Hartley 1 view 21 comments 0 points Most recent by Sana Farooq July 2020CS Technology
• 
  Future of CS - New Ebook + Thoughts On Predictions!

  Ben Winn 11 views 3 comments 0 points Most recent by Ryan Creamore July 2020CS Conversations
• 
  Net Renewal Rate with Renewals that have annual increases

  Ronald Krisak 1 view 5 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  Origins of CS and it's journey from the early days of Salesforce to the ever expansion of Slack

  Matt Vadala 1 view 0 comments 0 points Most recent by Matt Vadala July 2020CS Conversations
• 
  Tracking Feature Request and Overall Client Feedback

  Bradley New 1 view 21 comments 0 points Most recent by Will Pagden July 2020CS Technology
• 
  Customer segmentation and engagement should change within the customer lifecycle and divided simply

  Effie Mansdorf 11 views 6 comments 0 points Most recent by Thomas Seelbinder July 2020CS Technology
• 
  Average BoB size per CSM?

  Thomas Fortier 953 views 6 comments 0 points Most recent by Thomas Fortier July 2020CS Technology
• 
  Developing consistent metric for Usage/Adoption across customer set

  Ronald Krisak 1 view 2 comments 0 points Most recent by Ronald Krisak July 2020CS Technology
• 
  What are some interesting metrics/analysis you look at to present to your customer?

  Brian Hartley 1 view 3 comments 0 points Most recent by Sumith July 2020CS Technology
• 
  High Touch vs Low Touch with differing contract vehicles

  Jim Ashley 21 views 11 comments 0 points Most recent by Sidd June 2020CS Technology
• 
  Has anyone implemented 'Amazon-inspired' written narratives for their internal or customer meetings?

  Shaun Porcar 1 view 3 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
• 
  CCSM - how did you obtain this credential, and what inspired you to pursue it?

  Matt Vadala 11 views 24 comments 0 points Most recent by Sidd June 2020CS Conversations
• 
  Does anyone have good data on diversity in customer success?

  Alex Farmer 101 views 16 comments 0 points Most recent by Scotty June 2020CS Conversations
• 
  If you need to change minds about NPS...

  Ed Powers 1 view 5 comments 0 points Most recent by Thomas Fortier June 2020CS Technology