Data

Discussion List

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  How do you calculate Cost to Retain/Cost to Support for your Customers?

  WillowMoellering 23 views 2 comments 0 points Most recent by Jordan Silverman February 2021CS Technology
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  To Trial or Not to Trial??

  Karen Chambers 31 views 8 comments 0 points Most recent by Dennis Doyel January 2021CS Technology
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  ChurnZero Best Practices

  Jared Orr 122 views 6 comments 0 points Most recent by Ed Braunbeck January 2021CS Technology
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  Measuring self-serve in adoption

  Josh Rosenthal 12 views 1 comment 0 points Most recent by Ed Powers January 2021CS Technology
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  Adoption/Consumption/Usage - So what's the difference?

  Matt Myszkowski 515 views 3 comments 0 points Most recent by Heather Leventry January 2021CS Technology
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  Success & Support - Competitive Analysis

  Matt Myszkowski 4 views 2 comments 0 points Most recent by Matt Myszkowski January 2021CS Conversations
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  Dashboard for upcoming renewals

  [Deleted User] 95 views 9 comments 0 points Most recent by Jason Myers January 2021CS Technology
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  Survey design feedback (NPS)

  Numrah_Irfan 32 views 4 comments 0 points Most recent by Steve Bernstein January 2021CS Technology
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  CS Incentives for Upsell identification

  Jeremy Katz 12 views 1 comment 0 points Most recent by Ed Powers January 2021CS Technology
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  Top Five Metrics to Track on Your Customer Success Dashboard

  Alex Farmer 26 views 0 comments 6 points Most recent by Alex Farmer January 2021CS Technology
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  General CSM-Program - Gain Grow Retain Open Collab Library

  Arnold de la Fuente 3 views 2 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations
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  Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

  Lisa Davis 14 views 1 comment 0 points Most recent by Surendranath December 2020CS Technology
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  Managed Service Providers and Customer Success

  Hillary Feldt 45 views 2 comments 0 points Most recent by Ed Powers December 2020CS Technology
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  Sales Stages for Renewal Pipeline

  Jake Smith 26 views 3 comments 0 points Most recent by Jake Smith December 2020CS Technology
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  ISO: COVID impact on churn

  Andrew Shoaff 24 views 2 comments 0 points Most recent by Ashton Liu December 2020CS Technology
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  Advice on Collating Qualitative Data from Customer Interviews

  Liam Farley 51 views 9 comments 0 points Most recent by Liam Farley December 2020CS Technology
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  Are OKRs relevant in Large Enterprises?

  Michael Sare 84 views 13 comments 0 points Most recent by Matt Myszkowski December 2020CS Conversations
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  Involuntary Churn (churn due to payment, admin issues, late contract signing)

  ANITA GAZICA 62 views 6 comments 0 points Most recent by Dan Balcauski December 2020CS Technology
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  CS Best Practices for Gong.io

  Michael Buccellato 59 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology
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  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 6 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
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  What else do you measure when retention is good?

  Dana Pavel 11 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
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  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 12 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
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  PLG & Success Metrics

  Kathryn Moore 26 views 2 comments 0 points Most recent by Kathryn Moore December 2020CS Technology
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  CSAT/NPS in comp plans

  Effie Mansdorf 27 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
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  What are your KPI's for "tickets per agent", and "cta per csm"?

  Ido Barnoam 23 views 0 comments 0 points Most recent by Ido Barnoam November 2020CS Technology
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  How to identify and measure *time to first value metric* for customers?

  [Deleted User] 135 views 11 comments 0 points Most recent by Donna Weber November 2020CS Conversations
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  Customer Taxonomy

  Dave Epperly 15 views 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
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  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 12 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
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  Quarterly Success/Account Plans

  Lawrence Waldman 16 views 7 comments 0 points Most recent by Yanira "Janita" Sesniak November 2020CS Technology
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  Fluidity of a Health Score

  Hugh Walker 52 views 3 comments 0 points Most recent by Will Pagden November 2020CS Technology