Data

Adoption/Consumption/Usage - So what's the difference?

Matt Myszkowski 440 views 3 comments 0 points Most recent by Heather Leventry January 2021Metrics & Analytics

Success & Support - Competitive Analysis

Matt Myszkowski 5 views 2 comments 0 points Most recent by Matt Myszkowski January 2021Strategy & Planning

Dashboard for upcoming renewals

[Deleted User] 16 views 9 comments 0 points Most recent by Jason Myers January 2021CS Technology

Survey design feedback (NPS)

Numrah_Irfan 15 views 4 comments 0 points Most recent by Steve Bernstein January 2021Metrics & Analytics

CS Incentives for Upsell identification

Jeremy Katz 15 views 1 comment 0 points Most recent by Ed Powers January 2021Metrics & Analytics

Top Five Metrics to Track on Your Customer Success Dashboard

Alex Farmer 25 views 0 comments 6 points Most recent by Alex Farmer January 2021Metrics & Analytics

General CSM-Program - Gain Grow Retain Open Collab Library

Arnold de la Fuente 5 views 2 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations

Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

Lisa Davis 5 views 1 comment 0 points Most recent by Surendranath December 2020Metrics & Analytics

Managed Service Providers and Customer Success

Hillary Feldt 5 views 2 comments 0 points Most recent by Ed Powers December 2020Metrics & Analytics

Sales Stages for Renewal Pipeline

Jake Smith 23 views 3 comments 0 points Most recent by Jake Smith December 2020Metrics & Analytics

ISO: COVID impact on churn

Andrew Shoaff 25 views 2 comments 0 points Most recent by Ashton Liu December 2020Metrics & Analytics

Advice on Collating Qualitative Data from Customer Interviews

Liam Farley 6 views 9 comments 0 points Most recent by Liam Farley December 2020CS Technology

Are OKRs relevant in Large Enterprises?

Michael Sare 6 views 13 comments 0 points Most recent by Matt Myszkowski December 2020CS Org Conversations

Involuntary Churn (churn due to payment, admin issues, late contract signing)

ANITA GAZICA 15 views 6 comments 0 points Most recent by Dan Balcauski December 2020Metrics & Analytics

CS Best Practices for Gong.io

Michael Buccellato 8 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology

Customer Required Attention - Quantitative Measurement

Jeremie Halimi 6 views 1 comment 0 points Most recent by Ed Powers December 2020CS Org Conversations

What else do you measure when retention is good?

Dana Pavel 5 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Org Conversations

Closing the loop to increase retention (CHURN PART 5)

Anita Toth 5 views 0 comments 1 point Most recent by Anita Toth December 2020Metrics & Analytics

PLG & Success Metrics

Kathryn Moore 15 views 2 comments 0 points Most recent by Kathryn Moore December 2020Metrics & Analytics

CSAT/NPS in comp plans

Effie Mansdorf 5 views 4 comments 0 points Most recent by Effie Mansdorf November 2020Metrics & Analytics

What are your KPI's for "tickets per agent", and "cta per csm"?

Ido Barnoam 5 views 0 comments 0 points Most recent by Ido Barnoam November 2020Metrics & Analytics

How to identify and measure *time to first value metric* for customers?

[Deleted User] 69 views 11 comments 0 points Most recent by Donna Weber November 2020CS Org Conversations

Customer Taxonomy

Dave Epperly 5 views 3 comments 0 points Most recent by Dan Balcauski November 2020Metrics & Analytics

What the heck do I do with all this feedback? (CHURN PART 3)

Anita Toth 5 views 0 comments 1 point Most recent by Anita Toth November 2020Metrics & Analytics

Quarterly Success/Account Plans

Lawrence Waldman 6 views 7 comments 0 points Most recent by Yanira "Janita" Sesniak November 2020CS Technology

Fluidity of a Health Score

Hugh Walker 25 views 3 comments 0 points Most recent by Will Pagden November 2020Metrics & Analytics

Benchmark with same SaaS companies

Thomas Hussenet 6 views 0 comments 0 points Most recent by Thomas Hussenet November 2020Industry Insights

M2M Subscriptions

Maddie Blumenthal 7 views 0 comments 0 points Most recent by Maddie Blumenthal November 2020Metrics & Analytics

How to increase survey response rates (CHURN PART 1)

Anita Toth 5 views 0 comments 2 points Most recent by Anita Toth November 2020Metrics & Analytics

Increasing survey response rates

Anita Toth 5 views 2 comments 0 points Most recent by Anita Toth November 2020Metrics & Analytics

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