Data

Discussion List

• 
  Adoption/Consumption/Usage - So what's the difference?

  Matt Myszkowski 469 views 3 comments 0 points Most recent by Heather Leventry January 2021CS Technology
• 
  Success & Support - Competitive Analysis

  Matt Myszkowski 5 views 2 comments 0 points Most recent by Matt Myszkowski January 2021CS Conversations
• 
  Dashboard for upcoming renewals

  [Deleted User] 40 views 9 comments 0 points Most recent by Jason Myers January 2021CS Technology
• 
  Survey design feedback (NPS)

  Numrah_Irfan 33 views 4 comments 0 points Most recent by Steve Bernstein January 2021CS Technology
• 
  CS Incentives for Upsell identification

  Jeremy Katz 15 views 1 comment 0 points Most recent by Ed Powers January 2021CS Technology
• 
  Top Five Metrics to Track on Your Customer Success Dashboard

  Alex Farmer 23 views 0 comments 6 points Most recent by Alex Farmer January 2021CS Technology
• 
  General CSM-Program - Gain Grow Retain Open Collab Library

  Arnold de la Fuente 5 views 2 comments 0 points Most recent by Erika Villarreal January 2021CS Conversations
• 
  Ed -Tech Customer Success; Metrics/Thresholds for Trigger Alerts

  Lisa Davis 9 views 1 comment 0 points Most recent by Surendranath December 2020CS Technology
• 
  Managed Service Providers and Customer Success

  Hillary Feldt 33 views 2 comments 0 points Most recent by Ed Powers December 2020CS Technology
• 
  Sales Stages for Renewal Pipeline

  Jake Smith 25 views 3 comments 0 points Most recent by Jake Smith December 2020CS Technology
• 
  ISO: COVID impact on churn

  Andrew Shoaff 23 views 2 comments 0 points Most recent by Ashton Liu December 2020CS Technology
• 
  Advice on Collating Qualitative Data from Customer Interviews

  Liam Farley 5 views 9 comments 0 points Most recent by Liam Farley December 2020CS Technology
• 
  Are OKRs relevant in Large Enterprises?

  Michael Sare 17 views 13 comments 0 points Most recent by Matt Myszkowski December 2020CS Conversations
• 
  Involuntary Churn (churn due to payment, admin issues, late contract signing)

  ANITA GAZICA 25 views 6 comments 0 points Most recent by Dan Balcauski December 2020CS Technology
• 
  CS Best Practices for Gong.io

  Michael Buccellato 25 views 9 comments 0 points Most recent by Michael Buccellato December 2020CS Technology
• 
  Customer Required Attention - Quantitative Measurement

  Jeremie Halimi 5 views 1 comment 0 points Most recent by Ed Powers December 2020CS Conversations
• 
  What else do you measure when retention is good?

  Dana Pavel 3 views 9 comments 0 points Most recent by Dana Pavel December 2020CS Conversations
• 
  Closing the loop to increase retention (CHURN PART 5)

  Anita Toth 7 views 0 comments 1 point Most recent by Anita Toth December 2020CS Technology
• 
  PLG & Success Metrics

  Kathryn Moore 13 views 2 comments 0 points Most recent by Kathryn Moore December 2020CS Technology
• 
  CSAT/NPS in comp plans

  Effie Mansdorf 15 views 4 comments 0 points Most recent by Effie Mansdorf November 2020CS Technology
• 
  What are your KPI's for "tickets per agent", and "cta per csm"?

  Ido Barnoam 13 views 0 comments 0 points Most recent by Ido Barnoam November 2020CS Technology
• 
  How to identify and measure *time to first value metric* for customers?

  [Deleted User] 73 views 11 comments 0 points Most recent by Donna Weber November 2020CS Conversations
• 
  Customer Taxonomy

  Dave Epperly 5 views 3 comments 0 points Most recent by Dan Balcauski November 2020CS Technology
• 
  What the heck do I do with all this feedback? (CHURN PART 3)

  Anita Toth 11 views 0 comments 1 point Most recent by Anita Toth November 2020CS Technology
• 
  Quarterly Success/Account Plans

  Lawrence Waldman 13 views 7 comments 0 points Most recent by Yanira "Janita" Sesniak November 2020CS Technology
• 
  Fluidity of a Health Score

  Hugh Walker 49 views 3 comments 0 points Most recent by Will Pagden November 2020CS Technology
• 
  Benchmark with same SaaS companies

  Thomas Hussenet 5 views 0 comments 0 points Most recent by Thomas Hussenet November 2020CS Conversations
• 
  M2M Subscriptions

  Maddie Blumenthal 11 views 0 comments 0 points Most recent by Maddie Blumenthal November 2020CS Technology
• 
  How to increase survey response rates (CHURN PART 1)

  Anita Toth 15 views 0 comments 2 points Most recent by Anita Toth November 2020CS Technology
• 
  Increasing survey response rates

  Anita Toth 3 views 2 comments 0 points Most recent by Anita Toth November 2020CS Technology