Data

Discussion List

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  Success Metrics

  Seda 108 views 3 comments 0 points Most recent by Seda April 9CS Org Conversations
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  Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model

  Michael Sare 105 views 1 comment 0 points Most recent by Chris Dizon January 5CS Org Conversations
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  Alternative CS Metrics

  Brian Hansen 280 views 6 comments 1 point Most recent by Brian Aherne November 2023CS Conversations
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  NRR Year over Year or Last 12 months??

  Miranda Balcar 497 views 8 comments 0 points Most recent by Joel November 2023Metrics & Analytics
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  GGR Podcast - Scaled CS: Mike Sasaki

  Heather Wendt 110 views 1 comment 0 points Most recent by Brian O'Keeffe October 2023GGR Cafe
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  CSM KPIs to show success to internal stakeholders

  DJSargent_CLD 246 views 4 comments 0 points Most recent by DJSargent_CLD September 2023Metrics & Analytics
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  Benchmarking Data

  krishna.reddy20072000 129 views 3 comments 0 points Most recent by emilygreaney19 September 2023CS Operations Conversations
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  Salesforce as a Customer Success Platform

  Jeff Heckler 1.1K views 23 comments 0 points Most recent by tejash_24 September 2023CS Technology
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  Platforms for tracking SaaS metrics?

  lnick 368 views 5 comments 1 point Most recent by Ed Powers August 2023CS Technology
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  Customer Success team for a Managed Services Provider (MSP)

  Tandiss 860 views 10 comments 5 points Most recent by Ed Powers August 2023Metrics & Analytics
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  Whitespace analysis

  Miranda Balcar 100 views 1 comment 0 points Most recent by Rich Rans July 2023CS Org Conversations
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  Renewal Process and Forecast

  Adam Ince 198 views 2 comments 0 points Most recent by Adam Ince May 2023CS Conversations
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  Software options for tracking SaaS metrics?

  lnick 36 views 0 comments 0 points Started by lnick May 2023 CS Technology
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  Returning churned customers

  lnick 222 views 8 comments 0 points Most recent by Adam Ince May 2023Metrics & Analytics
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  CS Impact

  Lexi Santiago 158 views 3 comments 0 points Most recent by jaime chambron April 2023Metrics & Analytics
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  Customer / Partner driven Success Planning

  Shelby Czarnota 152 views 3 comments 0 points Most recent by Michelle Wideman April 2023Customer Journey
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  Measurable Results

  Amanda Watson 490 views 9 comments 5 points Most recent by simonbigbutton April 2023Metrics & Analytics
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  How do you keep CSMs happy?

  Olivia_Williams 178 views 3 comments 0 points Most recent by Irina Vatafu April 2023GGR Cafe
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  HubSpot & Customer Success

  Asha Pulikkal 59 views 1 comment 0 points Most recent by randimgarza March 2023Digital CS (Engagement Programs)
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  Customer Success Enablement Metrics?

  erickingsbury 123 views 2 comments 0 points Most recent by erickingsbury March 2023CS Org Conversations
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  Who does CS report to?

  Natalie Challier 391 views 4 comments 0 points Most recent by John Brunkard March 2023Industry Insights
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  Digital CS cost for very low value customers

  ianwelles 223 views 7 comments 5 points Most recent by Brian O'Keeffe March 2023Metrics & Analytics
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  NPS Set Up

  kchan38 281 views 9 comments 0 points Most recent by Kienan February 2023Metrics & Analytics
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  Disappointing CS roles at Startups. What do I do?

  Kienan 258 views 6 comments 0 points Most recent by ianwelles February 2023Industry Insights
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  Recommendations for Customer Success Software

  sreinhardt 275 views 5 comments 0 points Most recent by sreinhardt February 2023CS Operations Conversations
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  playbook triggering

  Dickey Singh 319 views 11 comments 0 points Most recent by Erika Villarreal February 2023CS Technology