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Discussion List
Besides GGR, where else do you learn more about customer success?
Anita Toth
172
views
15
comments
0
points
Most recent by
Rebecca George
May 2021
Industry Insights
Forecasting
Jeremy Mulder
12
views
5
comments
0
points
Most recent by
Aaron Woods
May 2021
Metrics & Analytics
Tracking Net Recurring Revenue in Salesforce
Dan Shamouilian
8
views
0
comments
0
points
Most recent by
Dan Shamouilian
May 2021
Metrics & Analytics
Customer Success Maturity Model & Answers to 5 Questions
[Deleted User]
7
views
0
comments
4
points
Most recent by
[Deleted User]
May 2021
Digital CS (Engagement Programs)
NPS Email Response Templates (promotor/detractor)
Kimberly Bara
137
views
2
comments
0
points
Most recent by
Kimberly Bara
May 2021
Metrics & Analytics
Your CS book recommendation for 2021
Ido Barnoam
6
views
3
comments
0
points
Most recent by
Wayne McCulloch
May 2021
CS Conversations
Switching price model: from subscription to consumption
Børge Solberg
6
views
0
comments
0
points
Most recent by
Børge Solberg
April 2021
Metrics & Analytics
Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
William Buckingham
53
views
19
comments
0
points
Most recent by
Bob London
April 2021
CS Technology
Tools companies use for email drips and videos/voice-overs
Ty Jesinoski
7
views
12
comments
0
points
Most recent by
Dana Gibilaro
April 2021
CS Technology
Measuring "talk vs. listen" time
Bob London
40
views
12
comments
0
points
Most recent by
Erika Villarreal
April 2021
Metrics & Analytics
Return to Work Plans
Ed Braunbeck
10
views
3
comments
0
points
Most recent by
Shari Srebnick
April 2021
CS Org Conversations
Benchmark NPS/CSAT scores
Numrah_Irfan
28
views
1
comment
0
points
Most recent by
Steve Bernstein
April 2021
Industry Insights
Monthly Coffee Chat with Ed Powers
Ashley Harpp
6
views
0
comments
1
point
Most recent by
Ashley Harpp
March 2021
CS Org Conversations
What does a healthy community look like?
Katherine Bentley
6
views
0
comments
0
points
Most recent by
Katherine Bentley
March 2021
Metrics & Analytics
Private Message Spam
[Deleted User]
7
views
0
comments
0
points
Most recent by
[Deleted User]
March 2021
GGR Cafe
Positioning and messaging on Voice of the Customer programs to drive high response rates
Sam Quirke
7
views
8
comments
0
points
Most recent by
Andrew Marks
March 2021
Metrics & Analytics
Research or metrics to validate CSM incentive amounts per review, referral, or testimonial
Seth Dovev
8
views
9
comments
0
points
Most recent by
Seth Dovev
March 2021
Metrics & Analytics
How do you calculate CTR (Cost to Retain) & margin on low touch segments?
[Deleted User]
6
views
4
comments
0
points
Most recent by
Ed Powers
March 2021
Metrics & Analytics
Onboarding - SoW Sign-Off
Matt Myszkowski
16
views
9
comments
0
points
Most recent by
Ben Wright
March 2021
Metrics & Analytics
Stakeholder mapping frameworks
Julie Schifter
8
views
1
comment
0
points
Most recent by
Andrew Shoaff
February 2021
Strategy & Planning
Strategies/Playbooks around Disengaged/lagging clients during implementations
Yash Shah
19
views
6
comments
0
points
Most recent by
Yash Shah
February 2021
Metrics & Analytics
Customer Health Dashboard Validation Analysis Spreadsheet
Ed Powers
6
views
0
comments
4
points
Most recent by
Ed Powers
February 2021
Metrics & Analytics
customer usage data trending & customer health - looking for advice
Zohar Gillai
7
views
10
comments
0
points
Most recent by
Dan Balcauski
February 2021
Metrics & Analytics
Customer data analytics platform
Malli N
6
views
0
comments
1
point
Most recent by
Malli N
February 2021
Digital CS (Engagement Programs)
Gainsight - I'm having an awful onboarding experience. Looking for someone who has had a positive ex
Effie Mansdorf
33
views
11
comments
0
points
Most recent by
Srikrishnan Ganesan
February 2021
CS Technology
Customer Success frameworks for Playbook
Julie Schifter
390
views
8
comments
0
points
Most recent by
Wayne McCulloch
February 2021
Metrics & Analytics
How do you calculate Cost to Retain/Cost to Support for your Customers?
WillowMoellering
6
views
2
comments
0
points
Most recent by
Jordan Silverman
February 2021
Metrics & Analytics
To Trial or Not to Trial??
Karen Chambers
16
views
8
comments
0
points
Most recent by
Dennis Doyel
January 2021
CS Technology
ChurnZero Best Practices
Jared Orr
105
views
6
comments
0
points
Most recent by
Ed Braunbeck
January 2021
CS Technology
Measuring self-serve in adoption
Josh Rosenthal
6
views
1
comment
0
points
Most recent by
Ed Powers
January 2021
Metrics & Analytics
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