Data

Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

Craig Jackson 29 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
CSM Retention Clinics - Internal hackathons that help mitigate risks

Ashley Harpp 20 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
Have you built an internal use case library/knowledge base for your CS team?

Sofia Reimchen 45 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
Variable cost models for Customer Onboarding

John Gatlin 72 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

Anastasia Magnitskaia 65 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Besides GGR, where else do you learn more about customer success?

Anita Toth 234 views 15 comments 0 points Most recent by Rebecca George May 2021CS Conversations
Forecasting

Jeremy Mulder 54 views 5 comments 0 points Most recent by Aaron Woods May 2021CS Technology
Tracking Net Recurring Revenue in Salesforce

Dan Shamouilian 15 views 0 comments 0 points Most recent by Dan Shamouilian May 2021CS Technology
Customer Success Maturity Model & Answers to 5 Questions

[Deleted User] 8 views 0 comments 4 points Most recent by [Deleted User] May 2021CS Conversations
NPS Email Response Templates (promotor/detractor)

Kimberly Bara 193 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
Your CS book recommendation for 2021

Ido Barnoam 30 views 3 comments 0 points Most recent by Wayne McCulloch May 2021CS Conversations
Switching price model: from subscription to consumption

Børge Solberg 11 views 0 comments 0 points Most recent by Børge Solberg April 2021CS Technology
Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

William Buckingham 188 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
Tools companies use for email drips and videos/voice-overs

Ty Jesinoski 15 views 12 comments 0 points Most recent by Dana Gibilaro April 2021CS Technology
Measuring "talk vs. listen" time

Bob London 131 views 12 comments 0 points Most recent by Erika Villarreal April 2021CS Technology
Return to Work Plans

Ed Braunbeck 49 views 3 comments 0 points Most recent by Shari Srebnick April 2021CS Conversations
Benchmark NPS/CSAT scores

Numrah_Irfan 27 views 1 comment 0 points Most recent by Steve Bernstein April 2021CS Conversations
Monthly Coffee Chat with Ed Powers

Ashley Harpp 7 views 0 comments 1 point Most recent by Ashley Harpp March 2021CS Conversations
What does a healthy community look like?

Katherine Bentley 18 views 0 comments 0 points Most recent by Katherine Bentley March 2021CS Technology
Private Message Spam

[Deleted User] 20 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
Positioning and messaging on Voice of the Customer programs to drive high response rates

Sam Quirke 38 views 8 comments 0 points Most recent by Andrew Marks March 2021CS Technology
Research or metrics to validate CSM incentive amounts per review, referral, or testimonial

Seth Dovev 49 views 9 comments 0 points Most recent by Seth Dovev March 2021CS Technology
How do you calculate CTR (Cost to Retain) & margin on low touch segments?

[Deleted User] 34 views 4 comments 0 points Most recent by Ed Powers March 2021CS Technology
Onboarding - SoW Sign-Off

Matt Myszkowski 53 views 9 comments 0 points Most recent by Ben Wright March 2021CS Technology
Stakeholder mapping frameworks

Julie Schifter 10 views 1 comment 0 points Most recent by Andrew Shoaff February 2021CS Conversations
Strategies/Playbooks around Disengaged/lagging clients during implementations

Yash Shah 39 views 6 comments 0 points Most recent by Yash Shah February 2021CS Technology
Customer Health Dashboard Validation Analysis Spreadsheet

Ed Powers 30 views 0 comments 4 points Most recent by Ed Powers February 2021CS Technology
customer usage data trending & customer health - looking for advice

Zohar Gillai 87 views 10 comments 0 points Most recent by Dan Balcauski February 2021CS Technology
Customer data analytics platform

Malli N 16 views 0 comments 1 point Most recent by Malli N February 2021CS Conversations
Gainsight - I'm having an awful onboarding experience. Looking for someone who has had a positive ex

Effie Mansdorf 83 views 11 comments 0 points Most recent by Srikrishnan Ganesan February 2021CS Technology