Discussion List

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  MRR Strategies?

  gregg petruzzi 7 views 2 comments 0 points Most recent by Dickey Singh November 2021CS Conversations
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  Consolidated playbooks & templates for Customer Success

  Harish Maiya 104 views 8 comments 0 points Most recent by Ola Ogungbemile October 2021CS Technology
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  ARR to CSM ratios and benchmarks

  shamsao 134 views 9 comments 0 points Most recent by [Deleted User] October 2021CS Technology
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 9 views 10 comments 0 points Most recent by matmoody October 2021CS Technology
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 7 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Creative Ways You Engage With Customers During the Holidays

  Amber Monroe 16 views 1 comment 0 points Most recent by erin christopher September 2021CS Conversations
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  A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

  Sruti Satish 8 views 0 comments 4 points Most recent by Sruti Satish September 2021CS Technology
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  Native language phone support: Impact on Churn

  Robert Kaloustian 7 views 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
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  CS Data Points to share with C Suite

  Brian Hansen 6 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
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  What Stickiness makes a healthy closed community?

  Katherine Bentley 6 views 1 comment 0 points Most recent by Jeff Heckler September 2021CS Technology
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  NPS Follow-Up Question

  Brooke Carrie 9 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Global Resource Models for CS

  Allison Bantz 24 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations
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  Evaluating CSM performance!

  Sanjayan Arulsakaran 19 views 1 comment 0 points Most recent by William Buckingham August 2021CS Technology
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  How often should NPS Survey's be sent out?

  Deepak Verma 14 views 7 comments 0 points Most recent by Deepak Verma August 2021CS Technology
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  Help! Which metrics should I use?

  Tatyana Ventura 13 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
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  Identifying cross-sell opps

  Matthew Bramley 7 views 0 comments 0 points Most recent by Matthew Bramley August 2021CS Technology
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  Churn Tracking Document

  Shahira Carstensen 10 views 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
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  Customer success job data

  Bob London 18 views 1 comment 0 points Most recent by Brian Hansen July 2021CS Conversations
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  Customer success job data

  Bob London 8 views 0 comments 0 points Most recent by Bob London July 2021CS Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 20 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
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  What internal documents should be included in an account plan?

  Julie Schifter 6 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
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  Getting a tech touch program started for a SaaS

  Carlos Ascanio 7 views 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
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  Who has CS ops?

  Rachel Provan 31 views 4 comments 0 points Most recent by Allastair Meffen June 2021CS Operations Conversations
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  How do treat one-off expansion revenue that doesn't recur?

  Sylvia Yin 6 views 6 comments 0 points Most recent by Sylvia Yin June 2021CS Technology
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  Building a CSM team from the ground floor....

  Brooke Carrie 30 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
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  Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

  Craig Jackson 6 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  CSM Retention Clinics - Internal hackathons that help mitigate risks

  Ashley Harpp 6 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
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  Have you built an internal use case library/knowledge base for your CS team?

  Sofia Reimchen 7 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 41 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
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  Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

  Anastasia Magnitskaia 6 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology