Data

Discussion List

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  Onboarding Survey Questions

  Tiffany Morin 49 views 17 comments 0 points Most recent by Carl Hoffmann November 2020CS Technology
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  Demand Generation: Through The Lens of CS

  Jared Orr 11 views 1 comment 0 points Most recent by Chris Guzek November 2020CS Conversations
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  CS Application Training

  Stefanie Wood 15 views 8 comments 0 points Most recent by Pam Micznik November 2020CS Technology
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  Is Customer Success the right place to build a career in?

  Ratan Mehta 7 views 0 comments 0 points Most recent by Ratan Mehta November 2020CS Conversations
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  Learning from Churn/Conducting Post Mortems

  Dan Cook 13 views 14 comments 0 points Most recent by Anita Toth November 2020CS Conversations
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  CS Leaders Board Reporting Packs

  Matt Myszkowski 6 views 5 comments 0 points Most recent by Jeff Heckler October 2020CS Technology
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  Setting SLA's (CSM or only Support Teams)?

  MarkusS 9 views 3 comments 0 points Most recent by Craig Jackson October 2020CS Conversations
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  How do you calculate CTR (Cost to Retain) & margin on low touch segments?

  [Deleted User] 6 views 4 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  Tiering Analysis Spreadsheet

  Ed Powers 8 views 0 comments 4 points Most recent by Ed Powers October 2020CS Technology
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  Feedback, Whats the point

  James Stuart 11 views 4 comments 0 points Most recent by James Stuart October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 10 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  What is Your Most Powerful Case Study? I'll Go First . . .

  Dan Conroy 6 views 0 comments 0 points Most recent by Dan Conroy October 2020CS Technology
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  How can you increase your B2B Survey Response Rate?

  Manisha Khandelwal 34 views 26 comments 0 points Most recent by Chris Rosa October 2020CS Technology
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  Best Practices - Measuring Product Adoption and Milestones

  Chris Bialecki 7 views 2 comments 0 points Most recent by Chris Bialecki October 2020CS Technology
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  Feedback, Whats the point

  James Stuart 14 views 6 comments 0 points Most recent by Anita Toth October 2020CS Technology
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  Non-SaaS - Benchmark/Case study data on time to ROI

  veronique-montreuil 6 views 0 comments 0 points Most recent by veronique-montreuil October 2020CS Conversations
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  NPS survey template

  Aarif Nakhwa 55 views 3 comments 0 points Most recent by Steve Bernstein October 2020CS Technology
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  Measuring Starts via Phases

  Shelley Underwood 9 views 2 comments 0 points Most recent by Shelley Underwood October 2020CS Technology
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  Do you prepare a wrap-up presentation at the end of the contract to present it to the final metrics?

  Darko Kankaras 6 views 2 comments 0 points Most recent by Matt Myszkowski October 2020CS Technology
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  Digitalization of Supply Chain -> Customer Success

  Bertil Weil 6 views 1 comment 0 points Most recent by Srikrishnan Ganesan October 2020CS Conversations
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  Feedback, Whats the point

  James Stuart 12 views 5 comments 0 points Most recent by Anita Toth October 2020CS Technology
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  Compensation metrics for Tech-Touch CS team

  Jenny Leman 11 views 6 comments 0 points Most recent by Ed Powers October 2020CS Conversations
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  How do you measure the quality of support agnets?

  Ido Barnoam 16 views 5 comments 0 points Most recent by Ed Powers September 2020CS Technology
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  Examples of Tech-Driven KPI's aligning strongly with Product Marketing KPI's

  Jenny Leman 7 views 0 comments 0 points Most recent by Jenny Leman September 2020CS Conversations
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  Cross-Sell Benchmarks

  Ryan Creamore 11 views 2 comments 0 points Most recent by Russell Bourne September 2020CS Technology
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  KPMG 2020 NL Customer Experience - Customer in the eye of the storm - September 2020

  Arnold de la Fuente 16 views 2 comments 0 points Most recent by Arnold de la Fuente September 2020CS Conversations
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  Customer Success Manual vs Playbook

  Jared Orr 51 views 10 comments 0 points Most recent by Shari Srebnick September 2020CS Technology
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  The 2020 State of Customer Success - the results are IN!

  Melissa Flygare 6 views 0 comments 0 points Most recent by Melissa Flygare September 2020CS Conversations
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  How do you evaluate software for your organization?

  Nicholas Ayala 8 views 9 comments 0 points Most recent by Jenna-Leigh Couch September 2020CS Technology
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  Case Studies for Implementing Customer Success in a Startup

  Julie Pine Parker 6 views 5 comments 0 points Most recent by Julie Pine Parker September 2020CS Conversations