CS Team

Discussion List

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  Seeking feedback from CS leaders at B2B SaaS companies

  andrea_garzon 24 views 0 comments 0 points Started by andrea_garzon March 25 CS Conversations
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  How are you combating churn in your organisation?

  Answered BaAvl 168 views 3 comments 0 points Most recent by yuliya67 February 26CS Operations Conversations
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  Improving Response Times for Customer Inquiries

  Answered australiacityguide 131 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
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  interships

  Mary 16 views 0 comments 0 points Most recent by Mary February 5CS Conversations
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  New Member - CS Leader from Calgary

  Gayan Perera 31 views 0 comments 0 points Most recent by Gayan Perera January 22CS Conversations
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  Customer Success commercial training

  Answered JessieA 153 views 3 comments 1 point Most recent by SarahMachon January 6CS Conversations
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  Open learning platform for CSMs

  Rahul Choudhary 43 views 0 comments 0 points Most recent by Rahul Choudhary January 6CS Conversations
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  Hiring for a Mid-Market CSM at Common Room!

  djs 135 views 1 comment 0 points Most recent by jetwaroo October 2025CS Conversations
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  Finding CSM Talent

  optimizer303 882 views 3 comments 2 points Most recent by Bhoke Harrizon October 2025CS Conversations
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  Seeking CS/Renewals role- I get the spiffs!

  Msg325 11 views 0 comments 0 points Most recent by Msg325 September 2025CS Conversations
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  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 102 views 1 comment 0 points Most recent by Chad Horenfeldt July 2025CS Conversations
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  Outsourcing Customer Success/Account Management

  BenB 615 views 13 comments 0 points Most recent by alexjoouk July 2025CS Operations Conversations
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  Customer Success Charter

  MJ 55 views 1 comment 0 points Most recent by Mikael Blaisdell May 2025CS Conversations
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  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 73 views 1 comment 0 points Most recent by Mikael Blaisdell March 2025CS Conversations
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  Need an online community built? CS product practice needed.

  Sabie-Fleming 924 views 12 comments 0 points Most recent by Heather Wendt February 2025CS Conversations
• 
  Missed this week's Office Hours?

  Heather Wendt 32 views 0 comments 0 points Most recent by Heather Wendt January 2025GGR Cafe
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  Kicking Off New Digital CS Program

  Garrett_Mesa 776 views 13 comments 2 points Most recent by Karen Bros January 2025CS Conversations
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  Customer Success in 2025... What’s next for us?

  Melissa B 124 views 0 comments 0 points Most recent by Melissa B January 2025CS Conversations
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  2024 trends in CS

  Udynska 21 views 0 comments 0 points Most recent by Udynska December 2024CS Conversations
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  What is your end of year focus?

  Heather Wendt 375 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
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  CS Trends Report Insight Gathering

  Heather Wendt 72 views 0 comments 3 points Most recent by Heather Wendt September 2024GGR Cafe
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  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 152 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
• 
  QBR Script and template

  EvaS 709 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
• 
  Career Crossroads: Navigating New Horizons

  lawoltz 204 views 6 comments 1 point Most recent by PiperWilson May 2024Future Customer Success Professionals
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  Should CEOs spend "a day in our shoes"?

  Bob London 246 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
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  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 550 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
• 
  Meet Your Peers

  Heather Wendt 411 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
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  Feedback. The Necessary Evil

  Ajgruber 167 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
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  Success Metrics

  Seda 135 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 206 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations