CS Team

Discussion List

• 
  New Member - CS Leader from Calgary

  Gayan Perera 15 views 0 comments 0 points Started by Gayan Perera January 22 CS Conversations
• 
  Customer Success commercial training

  Answered JessieA 121 views 3 comments 1 point Most recent by SarahMachon January 6CS Conversations
• 
  Improving Response Times for Customer Inquiries

  Answered australiacityguide 50 views 1 comment 0 points Most recent by SarahMachon January 6CS Conversations
• 
  Open learning platform for CSMs

  Rahul Choudhary 31 views 0 comments 0 points Started by Rahul Choudhary January 6 CS Conversations
• 
  Hiring for a Mid-Market CSM at Common Room!

  djs 138 views 1 comment 0 points Most recent by jetwaroo October 2025CS Conversations
• 
  Finding CSM Talent

  optimizer303 877 views 3 comments 2 points Most recent by Bhoke Harrizon October 2025CS Conversations
• 
  Seeking CS/Renewals role- I get the spiffs!

  Msg325 13 views 0 comments 0 points Started by Msg325 September 2025 CS Conversations
• 
  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 105 views 1 comment 0 points Most recent by Chad Horenfeldt July 2025CS Conversations
• 
  Outsourcing Customer Success/Account Management

  BenB 561 views 13 comments 0 points Most recent by alexjoouk July 2025CS Operations Conversations
• 
  Customer Success Charter

  MJ 59 views 1 comment 0 points Most recent by Mikael Blaisdell May 2025CS Conversations
• 
  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 77 views 1 comment 0 points Most recent by Mikael Blaisdell March 2025CS Conversations
• 
  Need an online community built? CS product practice needed.

  Sabie-Fleming 917 views 0 comments 0 points Started by Sabie-Fleming February 2025 CS Conversations
• 
  Missed this week's Office Hours?

  Heather Wendt 35 views 0 comments 0 points Started by Heather Wendt January 2025 GGR Cafe
• 
  Kicking Off New Digital CS Program

  Garrett_Mesa 736 views 13 comments 2 points Most recent by Karen Bros January 2025CS Conversations
• 
  Customer Success in 2025... What’s next for us?

  Melissa B 118 views 0 comments 0 points Started by Melissa B January 2025 CS Conversations
• 
  2024 trends in CS

  Udynska 27 views 0 comments 0 points Started by Udynska December 2024 CS Conversations
• 
  What is your end of year focus?

  Heather Wendt 373 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
• 
  CS Trends Report Insight Gathering

  Heather Wendt 80 views 0 comments 3 points Started by Heather Wendt September 2024 GGR Cafe
• 
  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 157 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
• 
  QBR Script and template

  EvaS 681 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
• 
  Career Crossroads: Navigating New Horizons

  lawoltz 195 views 6 comments 1 point Most recent by PiperWilson May 2024Future Customer Success Professionals
• 
  Should CEOs spend "a day in our shoes"?

  Bob London 231 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
• 
  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 519 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
• 
  Meet Your Peers

  Heather Wendt 389 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
• 
  Feedback. The Necessary Evil

  Ajgruber 161 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
• 
  Success Metrics

  Seda 131 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
• 
  Self-Service vs Personalized Support

  Julie Fox 205 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
• 
  CSMs as Content Providers

  Pam Micznik 165 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations
• 
  Starting from scratch: lessons learned

  Brian O'Keeffe 93 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
• 
  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 186 views 3 comments 1 point Most recent by parth March 2024CS Technology