Discussion List

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  Customer Success Charter

  MJ 33 views 0 comments 0 points Started by MJ March 18 CS Conversations
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  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 59 views 1 comment 0 points Most recent by Mikael Blaisdell March 7CS Conversations
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  Need an online community built? CS product practice needed.

  Sabie-Fleming 772 views 0 comments 0 points Started by Sabie-Fleming February 4 CS Conversations
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  Missed this week's Office Hours?

  Heather Wendt 36 views 0 comments 0 points Started by Heather Wendt January 24 GGR Cafe
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  Kicking Off New Digital CS Program

  Garrett_Mesa 671 views 13 comments 2 points Most recent by Karen Bros January 9CS Conversations
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  Customer Success in 2025... What’s next for us?

  Melissa B 62 views 0 comments 0 points Started by Melissa B January 3 CS Conversations
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  2024 trends in CS

  Udynska 26 views 0 comments 0 points Started by Udynska December 2024 CS Conversations
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  What is your end of year focus?

  Heather Wendt 349 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
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  CS Trends Report Insight Gathering

  Heather Wendt 65 views 0 comments 3 points Started by Heather Wendt September 2024 GGR Cafe
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  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 145 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
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  QBR Script and template

  EvaS 658 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
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  Career Crossroads: Navigating New Horizons

  lawoltz 161 views 6 comments 1 point Most recent by PiperWilson May 2024Future Customer Success Professionals
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  Should CEOs spend "a day in our shoes"?

  Bob London 210 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
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  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 509 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
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  Meet Your Peers

  Heather Wendt 362 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
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  Feedback. The Necessary Evil

  Ajgruber 122 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
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  Success Metrics

  Seda 125 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 192 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  CSMs as Content Providers

  Pam Micznik 159 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations
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  Starting from scratch: lessons learned

  Brian O'Keeffe 82 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 155 views 3 comments 1 point Most recent by parth March 2024CS Technology
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  CSM and CAM interactions (Customer Success Managers & Customer Account Managers)

  Mark Sims 264 views 4 comments 1 point Most recent by DbradyScaledCS March 2024CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 100 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Upskilling Strategy for CSMs

  Olivia_Williams 76 views 1 comment 0 points Most recent by Ed Powers February 2024CS Conversations
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  Looking for Customer Success role

  Mansi Jain 76 views 2 comments 1 point Most recent by Jordan Silverman February 2024Future Customer Success Professionals
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  How to find a mentor

  Gig76 55 views 1 comment 0 points Most recent by PiperWilson February 2024CS Conversations
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  Post EBR Survey

  Christie Anderson 71 views 0 comments 1 point Started by Christie Anderson February 2024 CS Conversations
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  Customer Onboarding + Pro Services

  Ava Armacost 163 views 2 comments 1 point Most recent by Brian Aherne February 2024CS Conversations
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  Feedback Surveys

  Alice_Schofield 188 views 5 comments 0 points Most recent by Alice_Schofield February 2024CS Conversations
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  Hey community - I'm new here!

  JHBogard13 71 views 2 comments 0 points Most recent by PiperWilson January 2024Future Customer Success Professionals