Discussion List

• 
  Advice for Service-focused CS department

  Will Spence 91 views 3 comments 0 points Most recent by Amanda.Ormsby October 2022CS Conversations
• 
  Comp/Bonus Plan for Upsells/Cross-Sells in a non-Saas Company

  Heidi Schmidt 101 views 2 comments 1 point Most recent by Heidi Schmidt October 2022CS Conversations
• 
  First Timer!

  saya_avanes 111 views 3 comments 2 points Most recent by saya_avanes October 2022CS Conversations
• 
  Book Recommendations

  Heather Wendt 91 views 0 comments 1 point Started by Heather Wendt October 2022 GGR Cafe
• 
  Playbook Examples

  PhilCollins 731 views 7 comments 6 points Most recent by Warwick Brown October 2022CS Conversations
• 
  Create tiers of customer

  Bayron Toruno S. 301 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
• 
  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 51 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
• 
  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 503 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
• 
  As of when is a CSM tool valuable?

  Tine Van Dyck 81 views 10 comments 0 points Most recent by Mukhtar_cs September 2022CS Technology
• 
  GGR Podcast - Me, a Leader? My journey to making a mark

  Heather Wendt 51 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
• 
  Podcast - What to do in Your First Days as a CS Leader

  Heather Wendt 31 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
• 
  Rise of the Digital CSM!

  Sruti Satish 191 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
• 
  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 31 views 0 comments 1 point Started by Heather Wendt August 2022 GGR Cafe
• 
  How to create a customer success environment in my company?

  Bayron Toruno S. 161 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Conversations
• 
  Looking for Examples/Templates of CS Team Playbooks, Engagement Model documentation, and Accountabil

  [Deleted User] 431 views 45 comments 0 points Most recent by Anna Alley August 2022CS Conversations
• 
  CS Operations Compensation Structure

  KristieKaaa 151 views 2 comments 0 points Most recent by [Deleted User] August 2022CS Operations Conversations
• 
  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 111 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
• 
  How to create an escalation process pathways document

  Francisco Oller Garcia 171 views 1 comment 0 points Most recent by [Deleted User] August 2022CS Conversations
• 
  GGR Office Hours Topic: CS Team Supporting Multiple Product Lines

  Anna Alley 101 views 4 comments 5 points Most recent by Anna Alley August 2022CS Conversations
• 
  How To Find A Mentor

  Jacob Voyles 131 views 2 comments 0 points Most recent by CUSTOMERCOACH August 2022CS Conversations
• 
  New name for account plans

  Julie Schifter 101 views 2 comments 5 points Most recent by [Deleted User] August 2022CS Conversations
• 
  Onboarding and CSE Process - Scheduling and Project Management

  Andrea Perrino Millinder 81 views 2 comments 0 points Most recent by PazitCSM August 2022CS Conversations
• 
  New role for me.

  Khooker 91 views 4 comments 5 points Most recent by donnamac July 2022CS Conversations
• 
  Using SMS with Churnzero

  Ely Lenik 61 views 4 comments 0 points Most recent by Ely Lenik July 2022CS Technology