CS Team

Discussion List

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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 239 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  growing my "strategic thinking" muscles in CS operations

  Doug Havlik 97 views 2 comments 1 point Most recent by Doug Havlik January 2023CS Conversations
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  Emailing users vs buyers

  lucy_wct 59 views 1 comment 0 points Most recent by Natalie Challier January 2023CS Conversations
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  Has anyone formalized a customer executive sponsorship program within their CS org?

  Effie Mansdorf 460 views 18 comments 1 point Most recent by dperenchio January 2023CS Conversations
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  Customer and Internal Referral Program

  Ross Reitman 200 views 7 comments 0 points Most recent by Sanjeev December 2022CS Conversations
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  Interviewing for CSM's: Presentation Required?

  SYoung 1.1K views 8 comments 2 points Most recent by Mhayes0716 December 2022CS Conversations
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  Implementing ChurnZero for a scaled CS model

  corimedler 357 views 5 comments 1 point Most recent by Brian O'Keeffe December 2022CS Operations Conversations
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  Action-triggered cadences

  Shira Mizel 55 views 1 comment 1 point Most recent by Denise_Mueller November 2022CS Conversations
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  Scaling Customer Success On a Budget

  kabhatia 379 views 10 comments 0 points Most recent by kabhatia November 2022CS Operations Conversations
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  When clients are dark or "ghosting" vendors

  Bertil Weil 226 views 5 comments 0 points Most recent by Anna Alley November 2022CS Conversations
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  CS in Deal Reviews

  renurain1 150 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Career transition

  to_cheyenne 103 views 2 comments 1 point Most recent by Sunil.GA November 2022CS Conversations
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  VOC Program and 'Final Readout'

  Miranda Balcar 102 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  Customer Communication Positioning - Moving from Assigned CSM to Pooled CS Model

  Scott Hair 641 views 5 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Individual Contributor or Leadership Career Path?

  bwilliams10 322 views 4 comments 0 points Most recent by Clay Telfer October 2022CS Conversations
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  Hiring CS Offshore

  pvansh 69 views 2 comments 0 points Most recent by pvansh October 2022CS Conversations
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  When is a good time to invite CS Ops to the big party?

  Bayron Toruno S. 73 views 1 comment 0 points Most recent by [Deleted User] October 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 129 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology
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  Advice for Service-focused CS department

  Will Spence 108 views 3 comments 0 points Most recent by Amanda.Ormsby October 2022CS Conversations
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  Comp/Bonus Plan for Upsells/Cross-Sells in a non-Saas Company

  Heidi Schmidt 120 views 2 comments 1 point Most recent by Heidi Schmidt October 2022CS Conversations
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  First Timer!

  saya_avanes 116 views 3 comments 2 points Most recent by saya_avanes October 2022CS Conversations
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  Book Recommendations

  Heather Wendt 106 views 0 comments 1 point Most recent by Heather Wendt October 2022GGR Cafe
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  Playbook Examples

  PhilCollins 828 views 7 comments 6 points Most recent by Warwick Brown October 2022CS Conversations
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  Create tiers of customer

  Bayron Toruno S. 340 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 66 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 520 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
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  As of when is a CSM tool valuable?

  Tine Van Dyck 135 views 10 comments 0 points Most recent by Mukhtar_cs September 2022CS Technology