CS Team

Discussion List

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  Individual Contributor or Leadership Career Path?

  bwilliams10 289 views 4 comments 0 points Most recent by Clay Telfer October 2022CS Conversations
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  Hiring CS Offshore

  pvansh 61 views 2 comments 0 points Most recent by pvansh October 2022CS Conversations
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  When is a good time to invite CS Ops to the big party?

  Bayron Toruno S. 71 views 1 comment 0 points Most recent by [Deleted User] October 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 119 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology
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  Advice for Service-focused CS department

  Will Spence 100 views 3 comments 0 points Most recent by Amanda.Ormsby October 2022CS Conversations
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  Comp/Bonus Plan for Upsells/Cross-Sells in a non-Saas Company

  Heidi Schmidt 107 views 2 comments 1 point Most recent by Heidi Schmidt October 2022CS Conversations
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  First Timer!

  saya_avanes 113 views 3 comments 2 points Most recent by saya_avanes October 2022CS Conversations
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  Book Recommendations

  Heather Wendt 99 views 0 comments 1 point Started by Heather Wendt October 2022 GGR Cafe
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  Playbook Examples

  PhilCollins 745 views 7 comments 6 points Most recent by Warwick Brown October 2022CS Conversations
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  Create tiers of customer

  Bayron Toruno S. 311 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 53 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 509 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
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  As of when is a CSM tool valuable?

  Tine Van Dyck 83 views 10 comments 0 points Most recent by Mukhtar_cs September 2022CS Technology
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  GGR Podcast - Me, a Leader? My journey to making a mark

  Heather Wendt 54 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Podcast - What to do in Your First Days as a CS Leader

  Heather Wendt 47 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Rise of the Digital CSM!

  Sruti Satish 206 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
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  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 37 views 0 comments 1 point Started by Heather Wendt August 2022 GGR Cafe
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  How to create a customer success environment in my company?

  Bayron Toruno S. 164 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Conversations
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  Looking for Examples/Templates of CS Team Playbooks, Engagement Model documentation, and Accountabil

  [Deleted User] 442 views 45 comments 0 points Most recent by Anna Alley August 2022CS Conversations
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  CS Operations Compensation Structure

  KristieKaaa 157 views 2 comments 0 points Most recent by [Deleted User] August 2022CS Operations Conversations
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  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 123 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
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  How to create an escalation process pathways document

  Francisco Oller Garcia 179 views 1 comment 0 points Most recent by [Deleted User] August 2022CS Conversations
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  GGR Office Hours Topic: CS Team Supporting Multiple Product Lines

  Anna Alley 105 views 4 comments 5 points Most recent by Anna Alley August 2022CS Conversations
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  How To Find A Mentor

  Jacob Voyles 131 views 2 comments 0 points Most recent by CUSTOMERCOACH August 2022CS Conversations
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  New name for account plans

  Julie Schifter 114 views 2 comments 5 points Most recent by [Deleted User] August 2022CS Conversations
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  Onboarding and CSE Process - Scheduling and Project Management

  Andrea Perrino Millinder 85 views 2 comments 0 points Most recent by PazitCSM August 2022CS Conversations