CS Team

Discussion List

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  Scaling Customer Success On a Budget

  kabhatia 371 views 10 comments 0 points Most recent by kabhatia November 2022CS Operations Conversations
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  When clients are dark or "ghosting" vendors

  Bertil Weil 211 views 5 comments 0 points Most recent by Anna Alley November 2022CS Conversations
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  CS in Deal Reviews

  renurain1 131 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Career transition

  to_cheyenne 91 views 2 comments 1 point Most recent by Sunil.GA November 2022CS Conversations
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  VOC Program and 'Final Readout'

  Miranda Balcar 93 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  Customer Communication Positioning - Moving from Assigned CSM to Pooled CS Model

  Scott Hair 621 views 5 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Individual Contributor or Leadership Career Path?

  bwilliams10 291 views 4 comments 0 points Most recent by Clay Telfer October 2022CS Conversations
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  Hiring CS Offshore

  pvansh 63 views 2 comments 0 points Most recent by pvansh October 2022CS Conversations
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  When is a good time to invite CS Ops to the big party?

  Bayron Toruno S. 71 views 1 comment 0 points Most recent by [Deleted User] October 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 121 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology
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  Advice for Service-focused CS department

  Will Spence 105 views 3 comments 0 points Most recent by Amanda.Ormsby October 2022CS Conversations
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  Comp/Bonus Plan for Upsells/Cross-Sells in a non-Saas Company

  Heidi Schmidt 111 views 2 comments 1 point Most recent by Heidi Schmidt October 2022CS Conversations
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  First Timer!

  saya_avanes 111 views 3 comments 2 points Most recent by saya_avanes October 2022CS Conversations
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  Book Recommendations

  Heather Wendt 101 views 0 comments 1 point Started by Heather Wendt October 2022 GGR Cafe
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  Playbook Examples

  PhilCollins 781 views 7 comments 6 points Most recent by Warwick Brown October 2022CS Conversations
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  Create tiers of customer

  Bayron Toruno S. 321 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 61 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 501 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022CS Conversations
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  As of when is a CSM tool valuable?

  Tine Van Dyck 81 views 10 comments 0 points Most recent by Mukhtar_cs September 2022CS Technology
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  GGR Podcast - Me, a Leader? My journey to making a mark

  Heather Wendt 51 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Podcast - What to do in Your First Days as a CS Leader

  Heather Wendt 51 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Rise of the Digital CSM!

  Sruti Satish 211 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
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  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 31 views 0 comments 1 point Started by Heather Wendt August 2022 GGR Cafe
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  How to create a customer success environment in my company?

  Bayron Toruno S. 161 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Conversations
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  Looking for Examples/Templates of CS Team Playbooks, Engagement Model documentation, and Accountabil

  [Deleted User] 455 views 45 comments 0 points Most recent by Anna Alley August 2022CS Conversations
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  CS Operations Compensation Structure

  KristieKaaa 161 views 2 comments 0 points Most recent by [Deleted User] August 2022CS Operations Conversations
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  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 121 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology