CS Team

Discussion List

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  First Timer!

  saya_avanes 111 views 3 comments 2 points Most recent by saya_avanes October 2022Customer Journey
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  Book Recommendations

  Heather Wendt 99 views 0 comments 1 point Started by Heather Wendt October 2022 GGR Cafe
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  Playbook Examples

  PhilCollins 698 views 7 comments 6 points Most recent by Warwick Brown October 2022CS Conversations
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  Create tiers of customer

  Bayron Toruno S. 296 views 5 comments 0 points Most recent by Ed Powers September 2022CS Conversations
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  How valuable would it be to SEE and HEAR what a customer really thinks?

  AaronEsau 57 views 5 comments 1 point Most recent by AaronEsau September 2022CS Technology
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  POLL: Where should customer success live within a SaaS based company?

  Alejandro Sanchez 497 views 4 comments 2 points Most recent by Alejandro Sanchez September 2022Strategy & Planning
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  As of when is a CSM tool valuable?

  Tine Van Dyck 87 views 10 comments 0 points Most recent by Mukhtar_cs September 2022CS Technology
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  GGR Podcast - Me, a Leader? My journey to making a mark

  Heather Wendt 57 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Podcast - What to do in Your First Days as a CS Leader

  Heather Wendt 27 views 0 comments 0 points Started by Heather Wendt September 2022 GGR Cafe
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  Rise of the Digital CSM!

  Sruti Satish 197 views 1 comment 7 points Most recent by PazitCSM September 2022CS Technology
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  GGR Podcast - Building Great Marketing Starts with Great Customer Success

  Heather Wendt 38 views 0 comments 1 point Started by Heather Wendt August 2022 GGR Cafe
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  How to create a customer success environment in my company?

  Bayron Toruno S. 158 views 4 comments 0 points Most recent by Bayron Toruno S. August 2022CS Org Conversations
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  Looking for Examples/Templates of CS Team Playbooks, Engagement Model documentation, and Accountabil

  [Deleted User] 437 views 45 comments 0 points Most recent by Anna Alley August 2022Strategy & Planning
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  CS Operations Compensation Structure

  KristieKaaa 155 views 2 comments 0 points Most recent by [Deleted User] August 2022CS Operations Conversations
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  Who's using Retention Software? Profitwell Retain/Churnkey/etc

  Ben Francis 118 views 2 comments 5 points Most recent by Ben Francis August 2022CS Technology
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  How to create an escalation process pathways document

  Francisco Oller Garcia 167 views 1 comment 0 points Most recent by [Deleted User] August 2022Strategy & Planning
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  GGR Office Hours Topic: CS Team Supporting Multiple Product Lines

  Anna Alley 109 views 4 comments 5 points Most recent by Anna Alley August 2022CS Org Conversations
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  How To Find A Mentor

  Jacob Voyles 140 views 2 comments 0 points Most recent by CUSTOMERCOACH August 2022CS Conversations
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  New name for account plans

  Julie Schifter 106 views 2 comments 5 points Most recent by [Deleted User] August 2022Strategy & Planning
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  Onboarding and CSE Process - Scheduling and Project Management

  Andrea Perrino Millinder 89 views 2 comments 0 points Most recent by PazitCSM August 2022Digital CS (Engagement Programs)
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  New role for me.

  Khooker 92 views 4 comments 5 points Most recent by donnamac July 2022Strategy & Planning
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  Using SMS with Churnzero

  Ely Lenik 68 views 4 comments 0 points Most recent by Ely Lenik July 2022CS Technology
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  Topic Community Launch - Success Over Churn

  Heather Wendt 38 views 0 comments 0 points Started by Heather Wendt July 2022 GGR Cafe