CS Team

Discussion List

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  Who owns the knowledge base at your organization?

  Shreelekha 431 views 5 comments 0 points Most recent by shonafenner June 2023CS Technology
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  Early CSM Organization Tips - surviving those scrappy days, pre-CRM

  Jillian 261 views 5 comments 0 points Most recent by Anna Alley June 2023CS Conversations
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  Churn: Post Mortem

  Josephine Gutierrez 371 views 2 comments 0 points Most recent by rdesmarais May 2023CS Conversations
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  Types of CSM?

  Ajgruber 383 views 3 comments 0 points Most recent by Chitra Madhwacharyula May 2023CS Conversations
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  CSM Presentation for Intvw

  bgilfill1 281 views 6 comments 0 points Most recent by bgilfill1 May 2023CS Conversations
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  CSM and Product Manager working relationships

  adamgibson 121 views 3 comments 0 points Most recent by Chad Horenfeldt May 2023CS Conversations
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  All Things CSAT

  kchan38 171 views 3 comments 0 points Most recent by EdPorter May 2023CS Conversations
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  CS Impact

  Lexi Santiago 171 views 3 comments 0 points Most recent by jaime chambron April 2023CS Technology
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  Have you implemented CS Ops?

  Olivia_Williams 71 views 1 comment 0 points Most recent by HeatherAyer April 2023CS Conversations
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  Customer / Partner driven Success Planning

  Shelby Czarnota 193 views 3 comments 0 points Most recent by Michelle Wideman April 2023CS Conversations
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  What automation playbooks do you recommend for low-touch CS?

  Olivia_Williams 192 views 2 comments 0 points Most recent by Chitra Madhwacharyula April 2023GGR Cafe
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  Voice of Digital Customer Success

  Aynot2000 451 views 13 comments 1 point Most recent by Chitra Madhwacharyula April 2023CS Conversations
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  Renewal playbooks

  adamgibson 491 views 2 comments 0 points Most recent by Rob_Elder April 2023CS Conversations
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  Measurable Results

  Amanda Watson 552 views 9 comments 5 points Most recent by simonbigbutton April 2023CS Technology
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  How do you structure a growing Success team?

  Miranda Balcar 147 views 3 comments 0 points Most recent by Chad Horenfeldt April 2023Root
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  How do you keep customers engaged during onboarding?

  Dina Shatner 281 views 10 comments 0 points Most recent by Jeffrey Kushmerek April 2023Root
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  Levels & Progression of CSMs

  Matt Myszkowski 2.5K views 21 comments 0 points Most recent by Brian O'Keeffe April 2023CS Conversations
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  How do you keep CSMs happy?

  Olivia_Williams 191 views 3 comments 0 points Most recent by Irina Vatafu April 2023GGR Cafe
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  Tools to know for a CSM

  Ajgruber 51 views 2 comments 0 points Most recent by Chitra Madhwacharyula March 2023Root
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  How do you tackle the issue of quiet quitting in your team?

  Olivia_Williams 91 views 3 comments 0 points Most recent by Rich Rans March 2023CS Conversations
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  CX Kick-Off - Dream Agenda

  Charlotte Naylor 81 views 2 comments 0 points Most recent by Amanda Watson March 2023GGR Cafe
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  Sharing Reference Contact Info w/ Sales

  Closed JustBrash 163 views 5 comments 1 point Most recent by JustBrash March 2023CS Conversations
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  Stakeholder Mapping - Any hubspot apps or other digital tool recommendations?

  elkin 251 views 4 comments 0 points Most recent by Michelle Wideman March 2023CS Conversations
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  HubSpot & Customer Success

  Asha Pulikkal 61 views 1 comment 0 points Most recent by randimgarza March 2023CS Conversations
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  Starting out: Best Practices

  Ajgruber 171 views 4 comments 0 points Most recent by kmcmullen March 2023Future Customer Success Professionals
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  Asking for a Friend? How long does it take to transition from SDR to CSM?

  Rushi 701 views 4 comments 0 points Most recent by Natalie Challier March 2023Future Customer Success Professionals