CS Team

Discussion List

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  Measurable Results

  Amanda Watson 493 views 9 comments 5 points Most recent by simonbigbutton April 2023Metrics & Analytics
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  How do you structure a growing Success team?

  Miranda Balcar 136 views 3 comments 0 points Most recent by Chad Horenfeldt April 2023Root
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  How do you keep customers engaged during onboarding?

  Dina Shatner 248 views 10 comments 0 points Most recent by Jeffrey Kushmerek April 2023Root
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  Levels & Progression of CSMs

  Matt Myszkowski 1.7K views 21 comments 0 points Most recent by Brian O'Keeffe April 2023CS Org Conversations
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  How do you keep CSMs happy?

  Olivia_Williams 179 views 3 comments 0 points Most recent by Irina Vatafu April 2023GGR Cafe
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  Tools to know for a CSM

  Ajgruber 49 views 2 comments 0 points Most recent by Chitra Madhwacharyula March 2023Root
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  How do you tackle the issue of quiet quitting in your team?

  Olivia_Williams 96 views 3 comments 0 points Most recent by Rich Rans March 2023CS Org Conversations
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  CX Kick-Off - Dream Agenda

  Charlotte Naylor 69 views 2 comments 0 points Most recent by Amanda Watson March 2023GGR Cafe
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  Sharing Reference Contact Info w/ Sales

  Closed JustBrash 134 views 5 comments 1 point Most recent by JustBrash March 2023CS Conversations
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  Stakeholder Mapping - Any hubspot apps or other digital tool recommendations?

  elkin 237 views 4 comments 0 points Most recent by Michelle Wideman March 2023Strategy & Planning
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  HubSpot & Customer Success

  Asha Pulikkal 60 views 1 comment 0 points Most recent by randimgarza March 2023Digital CS (Engagement Programs)
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  Starting out: Best Practices

  Ajgruber 158 views 4 comments 0 points Most recent by kmcmullen March 2023Future Customer Success Professionals
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  Asking for a Friend? How long does it take to transition from SDR to CSM?

  Rushi 614 views 4 comments 0 points Most recent by Natalie Challier March 2023Future Customer Success Professionals
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  Pooled CSM Model

  [Deleted User] 919 views 24 comments 0 points Most recent by kmcmullen March 2023Digital CS (Engagement Programs)
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  Customer Journey Map Examples

  Dana Pavel 305 views 7 comments 0 points Most recent by bgilfill1 March 2023Digital CS (Engagement Programs)
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  Who does CS report to?

  Natalie Challier 393 views 4 comments 0 points Most recent by John Brunkard March 2023Industry Insights
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  Digital CS cost for very low value customers

  ianwelles 224 views 7 comments 5 points Most recent by Brian O'Keeffe March 2023Metrics & Analytics
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  Digital Customer Success - Red account strategy

  Erika Villarreal 421 views 10 comments 2 points Most recent by Erika Villarreal March 2023Digital CS (Engagement Programs)
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  Request for Best Practices and Ideas for Monthly Newsletter

  kchan38 60 views 0 comments 0 points Started by kchan38 February 2023 Customer Journey
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  2023 - Renewal price increases

  ryanwhite8991 272 views 5 comments 0 points Most recent by ryanwhite8991 February 2023CS Conversations
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  Any alternatives to a big and ugly Excel file during onboarding and setup of your solution?

  victor jousseaume 166 views 4 comments 0 points Most recent by ShawnRiedel February 2023Strategy & Planning
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  NPS Set Up

  kchan38 282 views 9 comments 0 points Most recent by Kienan February 2023Metrics & Analytics
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  Disappointing CS roles at Startups. What do I do?

  Kienan 259 views 6 comments 0 points Most recent by ianwelles February 2023Industry Insights
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  Beta Testing Programs

  ashley_martin 56 views 2 comments 0 points Most recent by Javed Maqsood February 2023GGR Cafe