CS Team

Discussion List

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  Meet Your Peers

  Heather Wendt 469 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
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  Feedback. The Necessary Evil

  Ajgruber 173 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
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  Success Metrics

  Seda 140 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 217 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  CSMs as Content Providers

  Pam Micznik 170 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations
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  Starting from scratch: lessons learned

  Brian O'Keeffe 96 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 205 views 3 comments 1 point Most recent by parth March 2024CS Technology
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  CSM and CAM interactions (Customer Success Managers & Customer Account Managers)

  Mark Sims 350 views 4 comments 1 point Most recent by DbradyScaledCS March 2024CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 108 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Upskilling Strategy for CSMs

  Olivia_Williams 84 views 1 comment 0 points Most recent by Ed Powers February 2024CS Conversations
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  Looking for Customer Success role

  Mansi Jain 76 views 2 comments 1 point Most recent by Jordan Silverman February 2024Future Customer Success Professionals
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  How to find a mentor

  Gig76 55 views 1 comment 0 points Most recent by PiperWilson February 2024CS Conversations
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  Post EBR Survey

  Christie Anderson 83 views 0 comments 1 point Most recent by Christie Anderson February 2024CS Conversations
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  Customer Onboarding + Pro Services

  Ava Armacost 189 views 2 comments 1 point Most recent by Brian Aherne February 2024CS Conversations
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  Feedback Surveys

  Alice_Schofield 210 views 5 comments 0 points Most recent by Alice_Schofield February 2024CS Conversations
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  Hey community - I'm new here!

  JHBogard13 100 views 2 comments 0 points Most recent by PiperWilson January 2024Future Customer Success Professionals
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  Are You a CS Leader looking to connect with other leaders more effectively?

  Heather Wendt 145 views 1 comment 0 points Most recent by PiperWilson January 2024GGR Cafe
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 108 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024CS Conversations
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  What separates Partner Success from traditional Customer Success?

  Georges Arnaout 256 views 2 comments 0 points Most recent by Chris Dizon January 2024CS Conversations
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  Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model

  Michael Sare 115 views 1 comment 0 points Most recent by Chris Dizon January 2024CS Conversations
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  Success Operations Comp Plan

  Miranda Balcar 112 views 2 comments 0 points Most recent by Brian Aherne December 2023CS Conversations
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  Questions for divisional SVP when interviewing for new VP of CS role

  CharRobbie 56 views 1 comment 0 points Most recent by PiperWilson December 2023CS Conversations
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  CSM Incentive Plans - NRR, GRR, ...

  Miranda Balcar 829 views 8 comments 1 point Most recent by Jordan Silverman December 2023CS Conversations
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  Interested in Sharing Your Knowledge?

  Heather Wendt 74 views 0 comments 3 points Most recent by Heather Wendt December 2023GGR Cafe
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  Alternative CS Metrics

  Brian Hansen 324 views 6 comments 1 point Most recent by Brian Aherne November 2023CS Conversations
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  Internal movement: Technical Support to Customer Success

  Chimeria Gonzalez 191 views 6 comments 1 point Most recent by Chimeria Gonzalez November 2023Future Customer Success Professionals
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  Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalys

  Jenny Quénard 243 views 2 comments 0 points Most recent by NickH November 2023CS Technology
• 
  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 170 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe