CS Team

Discussion List

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  Starting from scratch: lessons learned

  Brian O'Keeffe 93 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 191 views 3 comments 1 point Most recent by parth March 2024CS Technology
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  CSM and CAM interactions (Customer Success Managers & Customer Account Managers)

  Mark Sims 311 views 4 comments 1 point Most recent by DbradyScaledCS March 2024CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 101 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Upskilling Strategy for CSMs

  Olivia_Williams 81 views 1 comment 0 points Most recent by Ed Powers February 2024CS Conversations
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  Looking for Customer Success role

  Mansi Jain 71 views 2 comments 1 point Most recent by Jordan Silverman February 2024Future Customer Success Professionals
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  How to find a mentor

  Gig76 51 views 1 comment 0 points Most recent by PiperWilson February 2024CS Conversations
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  Post EBR Survey

  Christie Anderson 81 views 0 comments 1 point Started by Christie Anderson February 2024 CS Conversations
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  Customer Onboarding + Pro Services

  Ava Armacost 183 views 2 comments 1 point Most recent by Brian Aherne February 2024CS Conversations
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  Feedback Surveys

  Alice_Schofield 191 views 5 comments 0 points Most recent by Alice_Schofield February 2024CS Conversations
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  Hey community - I'm new here!

  JHBogard13 91 views 2 comments 0 points Most recent by PiperWilson January 2024Future Customer Success Professionals
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  Are You a CS Leader looking to connect with other leaders more effectively?

  Announcement Heather Wendt 141 views 1 comment 0 points Most recent by PiperWilson January 2024GGR Cafe
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  Advice for building CS in a Product Led Growth strategy

  Brandon Hemmelman 101 views 2 comments 0 points Most recent by Brandon Hemmelman January 2024CS Conversations
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  What separates Partner Success from traditional Customer Success?

  Georges Arnaout 250 views 2 comments 0 points Most recent by Chris Dizon January 2024CS Conversations
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  Looking to collaborate regarding experiences with Customer Success in a Partner-Centric Model

  Michael Sare 111 views 1 comment 0 points Most recent by Chris Dizon January 2024CS Conversations
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  Success Operations Comp Plan

  Miranda Balcar 111 views 2 comments 0 points Most recent by Brian Aherne December 2023CS Conversations
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  Questions for divisional SVP when interviewing for new VP of CS role

  CharRobbie 51 views 1 comment 0 points Most recent by PiperWilson December 2023CS Conversations
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  CSM Incentive Plans - NRR, GRR, ...

  Miranda Balcar 805 views 8 comments 1 point Most recent by Jordan Silverman December 2023CS Conversations
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  Interested in Sharing Your Knowledge?

  Heather Wendt 71 views 0 comments 3 points Started by Heather Wendt December 2023 GGR Cafe
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  Alternative CS Metrics

  Brian Hansen 303 views 6 comments 1 point Most recent by Brian Aherne November 2023CS Conversations
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  Internal movement: Technical Support to Customer Success

  Chimeria Gonzalez 181 views 6 comments 1 point Most recent by Chimeria Gonzalez November 2023Future Customer Success Professionals
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  Seeking Feedback on Vitally - CS Platform (similar to Gainsight, Client Success, Churn Zero, Catalys

  Jenny Quénard 241 views 2 comments 0 points Most recent by NickH November 2023CS Technology
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  GGR Podcast - Scaling CS with Tessa Thorburn from Loom

  Heather Wendt 161 views 2 comments 0 points Most recent by Heather Wendt October 2023GGR Cafe
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  Customer Success reporting to Product

  Iram 83 views 2 comments 0 points Most recent by jr56266 October 2023CS Conversations
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  GGR Podcast - Rolling Out Changes

  Heather Wendt 71 views 0 comments 0 points Started by Heather Wendt October 2023 GGR Cafe
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  Prevent Customer Churn

  Abhishek B 161 views 1 comment 0 points Most recent by Javed Maqsood September 2023CS Operations Conversations
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  Designing Success Framework for Clients

  Fikret 193 views 0 comments 0 points Started by Fikret September 2023 CS Technology
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  GGR Podcast - Setting Priorities for Your Team

  Heather Wendt 103 views 2 comments 1 point Most recent by Heather Wendt September 2023GGR Cafe