Discussion List

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  New to CS, experienced PM & other management positions. Looking for advice =)

  Natijean 41 views 0 comments 0 points Started by Natijean August 2023 Future Customer Success Professionals
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  Internal Quarterly Kickoffs

  Mary Kate Morrison 121 views 3 comments 0 points Most recent by rdesmarais August 2023CS Operations Conversations
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  Digital CS - LMS Administrator - New CS - Advice wanted!

  Kelly TV 171 views 7 comments 0 points Most recent by BenB August 2023CS Conversations
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  Difference between CS in small and large businesses

  rahul_choudhary 211 views 6 comments 0 points Most recent by josephloria August 2023CS Conversations
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  Curiosity about the Most High-Effort Tasks of a Customer Success Manager

  rahul_choudhary 301 views 11 comments 0 points Most recent by josephloria August 2023CS Conversations
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  Fractional CS seats

  Yehuda Zahler 873 views 9 comments 0 points Most recent by Norman Currie August 2023CS Conversations
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  Pooled CS Team Tools

  Rachel Jennings 491 views 15 comments 0 points Most recent by kmcmullen August 2023CS Conversations
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  Customer Journey Maps: Best Practices for implementation

  Cody 341 views 5 comments 0 points Most recent by Yogesh July 2023CS Conversations
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  Whitespace analysis

  Miranda Balcar 101 views 1 comment 0 points Most recent by Rich Rans July 2023CS Conversations
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  Looking to take partnerships to the next level

  Quis94 101 views 1 comment 0 points Most recent by EdPorter July 2023CS Conversations
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  Do You Map Competencies or Skills for All the Roles in Your CS Org?

  Poll erickingsbury 341 views 10 comments 0 points Most recent by katberryman July 2023CS Conversations
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  Customer Journey Templates

  Miranda Balcar 141 views 1 comment 0 points Most recent by Jeffrey Kushmerek July 2023CS Conversations
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  Scaled CS - The Good, the Bad, and the Ugly

  Heather Wendt 311 views 9 comments 1 point Most recent by kmcmullen June 2023GGR Cafe
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  How to keep or register feedback

  iara 231 views 7 comments 0 points Most recent by TomTom June 2023CS Technology
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  Evolution of Account Strategy through Customer Journey

  Javed Maqsood 181 views 2 comments 0 points Most recent by [Deleted User] June 2023CS Conversations
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  Standardizing renewal increases

  sarahcs 161 views 3 comments 0 points Most recent by Adam Ince June 2023CS Conversations
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  CSM's involved pre-sales

  Lexi Santiago 241 views 4 comments 0 points Most recent by BillDavis June 2023CS Conversations
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  Trials in Change Management

  Ajgruber 91 views 2 comments 0 points Most recent by Michelle Wideman June 2023CS Conversations
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  Who owns the knowledge base at your organization?

  Shreelekha 413 views 5 comments 0 points Most recent by shonafenner June 2023CS Technology
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  Early CSM Organization Tips - surviving those scrappy days, pre-CRM

  Jillian 211 views 5 comments 0 points Most recent by Anna Alley June 2023CS Conversations
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  Churn: Post Mortem

  Josephine Gutierrez 361 views 2 comments 0 points Most recent by rdesmarais May 2023CS Conversations
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  Types of CSM?

  Ajgruber 372 views 3 comments 0 points Most recent by Chitra Madhwacharyula May 2023CS Conversations
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  CSM Presentation for Intvw

  bgilfill1 281 views 6 comments 0 points Most recent by bgilfill1 May 2023CS Conversations
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  CSM and Product Manager working relationships

  adamgibson 121 views 3 comments 0 points Most recent by Chad Horenfeldt May 2023CS Conversations
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  All Things CSAT

  kchan38 161 views 3 comments 0 points Most recent by EdPorter May 2023CS Conversations
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  CS Impact

  Lexi Santiago 171 views 3 comments 0 points Most recent by jaime chambron April 2023CS Technology
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  Have you implemented CS Ops?

  Olivia_Williams 61 views 1 comment 0 points Most recent by HeatherAyer April 2023CS Conversations