Discussion List

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  Customer Success in Security Space

  Deb Roy 141 views 5 comments 0 points Most recent by Daryl Colborne January 2023Future Customer Success Professionals
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  Question about moving into CSM

  susan franklin 211 views 5 comments 1 point Most recent by Brian O'Keeffe January 2023Future Customer Success Professionals
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  Not enough perceived value

  Rachel Jennings 251 views 8 comments 1 point Most recent by Jeffrey Kushmerek January 2023CS Technology
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  Engaging Executives with Video/Voice Recordings

  Alex Tran 221 views 13 comments 0 points Most recent by Bob London January 2023CS Conversations
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  First month in new job

  Jordan Silverman 121 views 4 comments 0 points Most recent by kmulhalljr January 2023CS Conversations
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  Has anyone cracked the code on CS ROI?

  Miranda Balcar 301 views 6 comments 1 point Most recent by Ed Powers January 2023CS Technology
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  Customer Success Scalability Model

  Jill Mancuso 1.3K views 16 comments 7 points Most recent by Ed Powers January 2023CS Operations Conversations
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  Creating Strategic Account Plans

  Julia Weinstock 952 views 6 comments 0 points Most recent by amanda_cumbie January 2023CS Conversations
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  Drawing the line between Professional Services and Technical Customer Success Management

  dsquires4406 201 views 1 comment 0 points Most recent by Michelle Wideman January 2023CS Conversations
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  growing my "strategic thinking" muscles in CS operations

  Doug Havlik 91 views 2 comments 1 point Most recent by Doug Havlik January 2023CS Conversations
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  Emailing users vs buyers

  lucy_wct 51 views 1 comment 0 points Most recent by Natalie Challier January 2023CS Conversations
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  Has anyone formalized a customer executive sponsorship program within their CS org?

  Effie Mansdorf 291 views 18 comments 1 point Most recent by dperenchio January 2023CS Conversations
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  Customer and Internal Referral Program

  Ross Reitman 171 views 7 comments 0 points Most recent by Sanjeev December 2022CS Conversations
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  Interviewing for CSM's: Presentation Required?

  SYoung 872 views 8 comments 2 points Most recent by Mhayes0716 December 2022CS Conversations
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  Implementing ChurnZero for a scaled CS model

  corimedler 352 views 5 comments 1 point Most recent by Brian O'Keeffe December 2022CS Operations Conversations
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  Action-triggered cadences

  Shira Mizel 41 views 1 comment 1 point Most recent by Denise_Mueller November 2022CS Conversations
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  Scaling Customer Success On a Budget

  kabhatia 361 views 10 comments 0 points Most recent by kabhatia November 2022CS Operations Conversations
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  When clients are dark or "ghosting" vendors

  Bertil Weil 211 views 5 comments 0 points Most recent by Anna Alley November 2022CS Conversations
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  CS in Deal Reviews

  renurain1 131 views 3 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Career transition

  to_cheyenne 91 views 2 comments 1 point Most recent by Sunil.GA November 2022CS Conversations
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  VOC Program and 'Final Readout'

  Miranda Balcar 91 views 4 comments 0 points Most recent by Steve Bernstein November 2022CS Conversations
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  Customer Communication Positioning - Moving from Assigned CSM to Pooled CS Model

  Scott Hair 591 views 5 comments 0 points Most recent by Brian O'Keeffe November 2022CS Conversations
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  Individual Contributor or Leadership Career Path?

  bwilliams10 281 views 4 comments 0 points Most recent by Clay Telfer October 2022CS Conversations
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  Hiring CS Offshore

  pvansh 61 views 2 comments 0 points Most recent by pvansh October 2022CS Conversations
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  When is a good time to invite CS Ops to the big party?

  Bayron Toruno S. 71 views 1 comment 0 points Most recent by [Deleted User] October 2022CS Conversations
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  Establishing a Capacity Model for CS

  Tim Tietz 111 views 2 comments 0 points Most recent by Ed Powers October 2022CS Technology