CS Team

Discussion List

• 
  Navigating Billable Hours

  Robin Miller 33 views 3 comments 0 points Most recent by Brian O'Keeffe April 2022CS Conversations
• 
  CSM vs TAM

  Tammi Canelli 549 views 2 comments 0 points Most recent by Harsh Shah April 2022CS Conversations
• 
  Our recent lineup has been on fire!

  [Deleted User] 65 views 2 comments 0 points Most recent by Dana Alvarenga April 2022CS Conversations
• 
  Account Transitions

  Dayna Trautwein 81 views 10 comments 0 points Most recent by Bri Adams April 2022CS Conversations
• 
  Who creates competitive talk tracks for you?

  adam waid 267 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
• 
  Looking to transition into Customer Success Operations

  Hillary Feldt 215 views 15 comments 0 points Most recent by Karlie Termotto April 2022CS Operations Conversations
• 
  CS Ops Communication Cadence

  Dorota Ziakova 105 views 3 comments 0 points Most recent by [Deleted User] April 2022CS Operations Conversations
• 
  Tools, Tips, Productivity Hacks for CSMs

  Paulina Staszuk 72 views 1 comment 5 points Most recent by [Deleted User] April 2022CS Conversations
• 
  If a company is expecting 30% churn in the next 90 days

  Kevin Mitchell Leonor 11 views 6 comments 0 points Most recent by Kevin Mitchell Leonor April 2022CS Conversations
• 
  Shared Slack/Teams channels with your customers

  Unmukt Unmukt 7 views 4 comments 0 points Most recent by Shankar Ganapathy March 2022CS Conversations
• 
  TAM vs. CSM

  Sejin Mong 3.5K views 8 comments 0 points Most recent by Wendy Johnson March 2022CS Conversations
• 
  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 165 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
• 
  Any HealthTech/IT CS folks in the House?

  Steve Anderson 31 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
• 
  Technical Interview Question

  Semra Maksud 23 views 4 comments 0 points Most recent by Joseph Pellicano March 2022CS Conversations
• 
  CSM Comp Plan Template & NRR Question

  Jennifer Woodford 131 views 4 comments 0 points Most recent by Jamie Billig March 2022CS Conversations
• 
  Creating more differentiation within CS career growth framework

  Peter Tight 53 views 2 comments 0 points Most recent by Valde Sandberg March 2022CS Conversations
• 
  Thoughts on assigning CSM to the same customer they used to work for

  Drew Robinson 31 views 9 comments 0 points Most recent by Guy Galon March 2022CS Conversations
• 
  Office Hours Follow Up: Characteristics of a CSM

  Alison Stewart 23 views 3 comments 1 point Most recent by Harsh Shah March 2022CS Conversations
• 
  Are you stalking clients before they are coming to you?

  Emie G 6 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
• 
  Metrics to Show Value of a CSM from Customer's Perspective

  Bill Pierznik 105 views 7 comments 0 points Most recent by Tara Lain March 2022CS Technology
• 
  How to celebrate client renewals (examples of how to reinforce a CSM and encourage them)

  Jose sanchez 33 views 5 comments 0 points Most recent by Melissa Flygare March 2022CS Conversations
• 
  5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

  Sruti Satish 97 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
• 
  CSM Certifications

  Salley Wilde 70 views 7 comments 0 points Most recent by Sudhinidra Raol March 2022CS Conversations
• 
  Healthcare Industry

  Agustin Segalini 3 views 0 comments 0 points Most recent by Agustin Segalini March 2022CS Conversations
• 
  A CSM like no other...

  Colin Smith 37 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
• 
  Engagement / relationship-mgmt plan and enterprise account transfer

  Adi Hila yoffe Barman 25 views 3 comments 0 points Most recent by Harsh Shah March 2022CS Conversations
• 
  Becoming a CS Team Lead

  Adam Beaton 81 views 6 comments 0 points Most recent by James Conant March 2022CS Conversations
• 
  Engaging with un-wired/ non-desk employees

  Jamie Leeper 11 views 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
• 
  CS Events in 2022?

  Grant Jones 43 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations