Discussion List

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  Account Transitions

  Dayna Trautwein 71 views 10 comments 0 points Most recent by Bri Adams April 2022CS Conversations
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  Who creates competitive talk tracks for you?

  adam waid 261 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Conversations
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  Looking to transition into Customer Success Operations

  Hillary Feldt 211 views 15 comments 0 points Most recent by Karlie Termotto April 2022CS Operations Conversations
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  CS Ops Communication Cadence

  Dorota Ziakova 101 views 3 comments 0 points Most recent by [Deleted User] April 2022CS Operations Conversations
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  Tools, Tips, Productivity Hacks for CSMs

  Paulina Staszuk 71 views 1 comment 5 points Most recent by [Deleted User] April 2022CS Conversations
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  If a company is expecting 30% churn in the next 90 days

  Kevin Mitchell Leonor 1 view 6 comments 0 points Most recent by Kevin Mitchell Leonor April 2022CS Conversations
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  Shared Slack/Teams channels with your customers

  Unmukt Unmukt 1 view 4 comments 0 points Most recent by Shankar Ganapathy March 2022CS Conversations
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  TAM vs. CSM

  Sejin Mong 3.4K views 8 comments 0 points Most recent by Wendy Johnson March 2022CS Conversations
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  CSM vs. Support team- Roles & Responsibilities

  Brett Eslinger 161 views 8 comments 0 points Most recent by Saad Khan March 2022CS Technology
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  Any HealthTech/IT CS folks in the House?

  Steve Anderson 31 views 19 comments 0 points Most recent by Jeff Heckler March 2022CS Technology
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  Technical Interview Question

  Semra Maksud 21 views 4 comments 0 points Most recent by Joseph Pellicano March 2022CS Conversations
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  CSM Comp Plan Template & NRR Question

  Jennifer Woodford 131 views 4 comments 0 points Most recent by Jamie Billig March 2022CS Conversations
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  Creating more differentiation within CS career growth framework

  Peter Tight 51 views 2 comments 0 points Most recent by Valde Sandberg March 2022CS Conversations
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  Thoughts on assigning CSM to the same customer they used to work for

  Drew Robinson 11 views 9 comments 0 points Most recent by Guy Galon March 2022CS Conversations
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  Office Hours Follow Up: Characteristics of a CSM

  Alison Stewart 21 views 3 comments 1 point Most recent by Harsh Shah March 2022CS Conversations
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  Are you stalking clients before they are coming to you?

  Emie G 1 view 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
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  Metrics to Show Value of a CSM from Customer's Perspective

  Bill Pierznik 101 views 7 comments 0 points Most recent by Tara Lain March 2022CS Technology
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  How to celebrate client renewals (examples of how to reinforce a CSM and encourage them)

  Jose sanchez 31 views 5 comments 0 points Most recent by Melissa Flygare March 2022CS Conversations
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  5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

  Sruti Satish 71 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
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  CSM Certifications

  Salley Wilde 61 views 7 comments 0 points Most recent by Sudhinidra Raol March 2022CS Conversations
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  Healthcare Industry

  Agustin Segalini 1 view 0 comments 0 points Most recent by Agustin Segalini March 2022CS Conversations
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  A CSM like no other...

  Colin Smith 31 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
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  Engagement / relationship-mgmt plan and enterprise account transfer

  Adi Hila yoffe Barman 21 views 3 comments 0 points Most recent by Harsh Shah March 2022CS Conversations
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  Becoming a CS Team Lead

  Adam Beaton 71 views 6 comments 0 points Most recent by James Conant March 2022CS Conversations
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  Engaging with un-wired/ non-desk employees

  Jamie Leeper 1 view 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
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  CS Events in 2022?

  Grant Jones 41 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
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  Supporting multi-champions for large enterprise

  Leetal Halamish 11 views 3 comments 0 points Most recent by Guy Galon February 2022CS Technology
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  customers are life - the gain grow retain summer anthem

  [Deleted User] 1 view 4 comments 0 points Most recent by Grant Jones February 2022CS Conversations
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  Non-negotiable tech: Keeping your culture connected as WFH/ Virtual First teams: Cultural Tech Stack

  Toby Lucich 1 view 0 comments 0 points Most recent by Toby Lucich February 2022CS Conversations
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  Metrics for individual CSMs

  Laurie Barlev 61 views 6 comments 0 points Most recent by Jarren Pinchuck February 2022CS Technology