CS Team

Discussion List

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  CSM Comp Plan Template & NRR Question

  Jennifer Woodford 147 views 4 comments 0 points Most recent by Jamie Billig March 2022CS Conversations
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  Creating more differentiation within CS career growth framework

  Peter Tight 53 views 2 comments 0 points Most recent by Valde Sandberg March 2022CS Conversations
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  Thoughts on assigning CSM to the same customer they used to work for

  Drew Robinson 52 views 9 comments 0 points Most recent by Guy Galon March 2022CS Conversations
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  Office Hours Follow Up: Characteristics of a CSM

  Alison Stewart 34 views 3 comments 1 point Most recent by Harsh Shah March 2022CS Conversations
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  Are you stalking clients before they are coming to you?

  Emie G 6 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Technology
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  Metrics to Show Value of a CSM from Customer's Perspective

  Bill Pierznik 132 views 7 comments 0 points Most recent by Tara Lain March 2022CS Technology
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  How to celebrate client renewals (examples of how to reinforce a CSM and encourage them)

  Jose sanchez 97 views 5 comments 0 points Most recent by Melissa Flygare March 2022CS Conversations
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  5 Ways to Optimize ‘Trial to Paid’ Conversion Rate with a Customer Success Tool!

  Sruti Satish 164 views 0 comments 1 point Most recent by Sruti Satish March 2022CS Conversations
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  CSM Certifications

  Salley Wilde 117 views 7 comments 0 points Most recent by Sudhinidra Raol March 2022CS Conversations
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  Healthcare Industry

  Agustin Segalini 1 view 0 comments 0 points Most recent by Agustin Segalini March 2022CS Conversations
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  A CSM like no other...

  Colin Smith 42 views 1 comment 0 points Most recent by Harsh Shah March 2022CS Conversations
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  Engagement / relationship-mgmt plan and enterprise account transfer

  Adi Hila yoffe Barman 42 views 3 comments 0 points Most recent by Harsh Shah March 2022CS Conversations
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  Becoming a CS Team Lead

  Adam Beaton 89 views 6 comments 0 points Most recent by James Conant March 2022CS Conversations
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  Engaging with un-wired/ non-desk employees

  Jamie Leeper 12 views 3 comments 0 points Most recent by Noelle Stewart March 2022CS Technology
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  CS Events in 2022?

  Grant Jones 42 views 6 comments 0 points Most recent by Jeff Heckler March 2022CS Conversations
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  Supporting multi-champions for large enterprise

  Leetal Halamish 11 views 3 comments 0 points Most recent by Guy Galon February 2022CS Technology
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  customers are life - the gain grow retain summer anthem

  [Deleted User] 3 views 4 comments 0 points Most recent by Grant Jones February 2022CS Conversations
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  Non-negotiable tech: Keeping your culture connected as WFH/ Virtual First teams: Cultural Tech Stack

  Toby Lucich 12 views 0 comments 0 points Most recent by Toby Lucich February 2022CS Conversations
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  Metrics for individual CSMs

  Laurie Barlev 96 views 6 comments 0 points Most recent by Jarren Pinchuck February 2022CS Technology
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  Checklist for tasks that customer needs to complete

  Shira Mizel 33 views 1 comment 0 points Most recent by Edward Skinner February 2022CS Conversations
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  Checklist for tasks that customer needs to complete

  Shira Mizel 63 views 3 comments 0 points Most recent by Shira Mizel February 2022CS Conversations
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  First CSM at Startup

  Colin Smith 43 views 11 comments 0 points Most recent by Robin Miller February 2022CS Conversations
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  Monthly renewals: How can you incentivise retention and expansion for these?

  Liam Dunne 85 views 9 comments 0 points Most recent by Steve Bernstein February 2022CS Conversations
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  Customer Success tooling that integrates with Hubspot

  Rianne van der Heijden 12 views 2 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  Are you now or have ever been a CSM in Cyber Security?

  Effie Mansdorf 328 views 45 comments 0 points Most recent by Guy Galon February 2022CS Conversations
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  GGR CS Ops Office Hours: Today

  Jeff Heckler 23 views 0 comments 0 points Most recent by Jeff Heckler February 2022GGR Cafe
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  CSMs - Product Experts or Relationship Manager??

  Emily Caccamo 261 views 11 comments 0 points Most recent by Emily Caccamo February 2022CS Conversations
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  Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

  Sophie Quinn 13 views 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  How to message that you won't have a CSM going forward

  Mary Rosberg 316 views 20 comments 0 points Most recent by Christie Anderson February 2022CS Conversations
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  Short Term Metrics VS. Long Term Health

  Rob Kagan 2 views 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations