Discussion List

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  Checklist for tasks that customer needs to complete

  Shira Mizel 31 views 1 comment 0 points Most recent by Edward Skinner February 2022CS Conversations
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  Checklist for tasks that customer needs to complete

  Shira Mizel 31 views 3 comments 0 points Most recent by Shira Mizel February 2022CS Conversations
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  First CSM at Startup

  Colin Smith 12 views 11 comments 0 points Most recent by Robin Miller February 2022CS Conversations
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  Monthly renewals: How can you incentivise retention and expansion for these?

  Liam Dunne 51 views 9 comments 0 points Most recent by Steve Bernstein February 2022CS Conversations
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  Customer Success tooling that integrates with Hubspot

  Rianne van der Heijden 11 views 2 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  Are you now or have ever been a CSM in Cyber Security?

  Effie Mansdorf 91 views 45 comments 0 points Most recent by Guy Galon February 2022CS Conversations
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  GGR CS Ops Office Hours: Today

  Jeff Heckler 21 views 0 comments 0 points Most recent by Jeff Heckler February 2022GGR Cafe
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  CSMs - Product Experts or Relationship Manager??

  Emily Caccamo 221 views 11 comments 0 points Most recent by Emily Caccamo February 2022CS Conversations
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  Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

  Sophie Quinn 1 view 0 comments 0 points Most recent by Sophie Quinn February 2022CS Conversations
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  How to message that you won't have a CSM going forward

  Mary Rosberg 111 views 20 comments 0 points Most recent by Christie Anderson February 2022CS Conversations
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  Short Term Metrics VS. Long Term Health

  Rob Kagan 1 view 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations
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  Sourcing CSM salary range!

  Joseph Champion 51 views 8 comments 0 points Most recent by Jordan Silverman February 2022CS Conversations
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  Upcoming Office Hours for CS Ops and CS Leaders

  Heather Wendt 1 view 3 comments 0 points Most recent by NickH February 2022CS Conversations
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  Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

  Sophie Quinn 11 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
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  Support Software

  Kayla Galli 1 view 1 comment 0 points Most recent by NickH February 2022CS Conversations
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  How to deal with "zombie" clients

  Manuel Bernabeu 11 views 4 comments 0 points Most recent by Brian O'Keeffe February 2022CS Conversations
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  Customer Success-led Office Hours

  Kath Reuben 1 view 3 comments 0 points Most recent by Tammi Canelli February 2022CS Conversations
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  Where do you draw the line between automation & interaction?

  Sophie Quinn 1 view 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology
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  Introduction Phone Call

  Hailey Murphy 51 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022CS Conversations
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  SaaS KPIs and Metrics

  Jordan Silverman 171 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
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  Building Tool Stack Repertoire: How to best familiarize with CRM and CS software platforms?

  Joseph Champion 1 view 3 comments 0 points Most recent by Joseph Champion February 2022CS Conversations
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  Meeting Collaboration Tools & Templates

  Cindy Wincek 11 views 2 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
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  SaaS Job Titles - What do they all mean?

  Tammi Canelli 711 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 11 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  Looking to utilize the power of networking - Do you know any leadership at Workday?

  Effie Mansdorf 11 views 0 comments 0 points Most recent by Effie Mansdorf February 2022CS Technology
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  Feedback requested - customer engagement strategies

  Tammi Canelli 11 views 1 comment 0 points Most recent by Jay Krause February 2022CS Conversations
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  Feedback requested - customer engagement strategies

  Tammi Canelli 11 views 0 comments 0 points Most recent by Tammi Canelli February 2022CS Conversations
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  How do you all manage/handle feature requests?

  Edgar Cholewa-Cardona 182 views 11 comments 0 points Most recent by Will Stamatis February 2022CS Conversations
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  CSM Interview Case Study

  Alex Farmer 2.1K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  Using SaaS.... for SaaS - Contract Clauses to use third parties

  Beth Twigger 11 views 3 comments 0 points Most recent by Chris Padfield February 2022CS Technology