Discussion List

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  Account Plan Template

  Allison Nussbaum 41 views 1 comment 0 points Most recent by Andrew Marks January 2022CS Conversations
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  Escalation on accounts with no assigned CSM

  Christie Anderson 31 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  Referral Program for Large Enterprise Customers for Land and Expand Strategy

  Parul Vij Chopra 21 views 5 comments 0 points Most recent by Will Stevenson January 2022CS Conversations
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  CRM Platforms

  Semra Maksud 41 views 9 comments 0 points Most recent by Joshua Lyons January 2022CS Technology
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  Building low/tech touch CS operation from 0

  Yuval Danieli 31 views 12 comments 0 points Most recent by Yuval Danieli January 2022CS Technology
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  Creating benchmarks/comparables for customers

  Robin Guldener 1 view 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations
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  Shifting from a Sales-Centric to a Customer-Centric Org

  Suzanne Rupe 1 view 8 comments 0 points Most recent by Marc Van wijk January 2022CS Conversations
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  Customer Response - "What do I get with your engagement?"

  Amy Yap 1 view 2 comments 0 points Most recent by Siranouche de Jong January 2022CS Conversations
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  Sales and Client Services responsibilities

  Jay Gorga 1 view 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
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  What does the term value mean

  James Stuart 1 view 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations
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  Thoughts on these specific CS Processes

  Anish Bhalla 11 views 1 comment 0 points Most recent by Jonna Pedersen January 2022CS Conversations
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  Customer Advocacy Program to Nurture Customers into Brand Advocates

  Sruti Satish 41 views 0 comments 0 points Most recent by Sruti Satish January 2022CS Conversations
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  When will CSM's get paid what they are worth?

  Marci Scott 1 view 10 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  Benchmark Report Survey

  Triin Ilves 1 view 0 comments 0 points Most recent by Triin Ilves January 2022CS Technology
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  Importing (data) from Excel to Powerpoint EBR template - is there a way?

  Jennifer Frances 1 view 0 comments 0 points Most recent by Jennifer Frances January 2022CS Technology
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  Customer Success "Brand"

  Ellen K 11 views 5 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  CS 2022 new year's resolutions?

  Christian Jakenfelds 1 view 14 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Change Management: Customers Losing Their CSM

  Jeff Heckler 11 views 6 comments 0 points Most recent by Jeff Heckler January 2022CS Technology
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  Outsourcing Basic Support/Front of House

  Matt Kitch 1 view 6 comments 0 points Most recent by Matt Kitch January 2022CS Conversations
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  Simple low touch approaches

  James Stuart 1 view 3 comments 0 points Most recent by [Deleted User] January 2022CS Conversations
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  Customer Success Playbook or Framework

  Jude Chiy 1 view 0 comments 0 points Most recent by Jude Chiy January 2022CS Conversations
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  ICP & ICP Drift

  Dan Sperring 1 view 3 comments 0 points Most recent by Jeff Heckler January 2022CS Conversations
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  Successcape by GGR | A one-page view of the tech stack

  [Deleted User] 162 views 12 comments 0 points Most recent by James Stuart January 2022CS Technology
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  Account transitions among CSMs

  Tanya Strauss 41 views 4 comments 0 points Most recent by James Stuart January 2022CS Conversations
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  Customer facing executive sponsor slides

  Jeremy Donaldson 131 views 10 comments 0 points Most recent by Kaz Sahota December 2021CS Conversations
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  Does anyone here have experience with getting their leadership role through VC Endorsement?

  Kevin Mitchell Leonor 1 view 4 comments 0 points Most recent by Kevin Mitchell Leonor December 2021CS Conversations
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  Pivoting to CS

  Kevin Costello 1 view 2 comments 0 points Most recent by Laura Lakhwara December 2021CS Conversations
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  QBR/EBR Questions

  Michael Buccellato 1.3K views 5 comments 0 points Most recent by Kaz Sahota December 2021CS Technology
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  Early-Stage Customer Success Tips and Tricks

  Suzanne Rupe 11 views 11 comments 0 points Most recent by Ashley Moss December 2021CS Conversations
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  CSAT Strategy

  Michele McKenna 41 views 10 comments 0 points Most recent by Jim Jones December 2021CS Technology