CS Team

Discussion List

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  Short Term Metrics VS. Long Term Health

  Rob Kagan 9 views 0 comments 0 points Most recent by Rob Kagan February 2022CS Conversations
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  Sourcing CSM salary range!

  Joseph Champion 97 views 8 comments 0 points Most recent by Jordan Silverman February 2022CS Conversations
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  Upcoming Office Hours for CS Ops and CS Leaders

  Heather Wendt 20 views 3 comments 0 points Most recent by NickH February 2022CS Conversations
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  Who manages Delinquent Churn, Invoice collection, Cancellation Calls?

  Sophie Quinn 30 views 3 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
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  Support Software

  Kayla Galli 17 views 1 comment 0 points Most recent by NickH February 2022CS Conversations
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  How to deal with "zombie" clients

  Manuel Bernabeu 20 views 4 comments 0 points Most recent by Brian O'Keeffe February 2022CS Conversations
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  Customer Success-led Office Hours

  Kath Reuben 24 views 3 comments 0 points Most recent by Tammi Canelli February 2022CS Conversations
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  Where do you draw the line between automation & interaction?

  Sophie Quinn 9 views 3 comments 0 points Most recent by Brian O'Keeffe February 2022CS Technology
• 
  Introduction Phone Call

  Hailey Murphy 59 views 2 comments 0 points Most recent by Nicholas Ciambrello February 2022CS Conversations
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  SaaS KPIs and Metrics

  Jordan Silverman 381 views 26 comments 0 points Most recent by Brian Hansen February 2022CS Technology
• 
  Building Tool Stack Repertoire: How to best familiarize with CRM and CS software platforms?

  Joseph Champion 14 views 3 comments 0 points Most recent by Joseph Champion February 2022CS Conversations
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  Meeting Collaboration Tools & Templates

  Cindy Wincek 41 views 2 comments 0 points Most recent by Jeff Heckler February 2022CS Conversations
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  SaaS Job Titles - What do they all mean?

  Tammi Canelli 911 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  At risk / sensible accounts - who you gonna call?

  Sebastien Venancio 28 views 2 comments 0 points Most recent by Harsh Shah February 2022CS Conversations
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  Looking to utilize the power of networking - Do you know any leadership at Workday?

  Effie Mansdorf 26 views 0 comments 0 points Most recent by Effie Mansdorf February 2022CS Technology
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  Feedback requested - customer engagement strategies

  Tammi Canelli 28 views 1 comment 0 points Most recent by Jay Krause February 2022CS Conversations
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  Feedback requested - customer engagement strategies

  Tammi Canelli 20 views 0 comments 0 points Most recent by Tammi Canelli February 2022CS Conversations
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  How do you all manage/handle feature requests?

  Edgar Cholewa-Cardona 356 views 11 comments 0 points Most recent by Will Stamatis February 2022CS Conversations
• 
  CSM Interview Case Study

  Alex Farmer 2.4K views 3 comments 0 points Most recent by Kristal Penner February 2022CS Technology
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  Using SaaS.... for SaaS - Contract Clauses to use third parties

  Beth Twigger 37 views 3 comments 0 points Most recent by Chris Padfield February 2022CS Technology
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  Account Plan Template

  Allison Nussbaum 49 views 1 comment 0 points Most recent by Andrew Marks January 2022CS Conversations
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  Escalation on accounts with no assigned CSM

  Christie Anderson 75 views 6 comments 0 points Most recent by Stewart Stokes January 2022CS Conversations
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  Referral Program for Large Enterprise Customers for Land and Expand Strategy

  Parul Vij Chopra 41 views 5 comments 0 points Most recent by Will Stevenson January 2022CS Conversations
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  CRM Platforms

  Semra Maksud 96 views 9 comments 0 points Most recent by Joshua Lyons January 2022CS Technology
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  Building low/tech touch CS operation from 0

  Yuval Danieli 62 views 12 comments 0 points Most recent by Yuval Danieli January 2022CS Technology
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  Creating benchmarks/comparables for customers

  Robin Guldener 18 views 2 comments 0 points Most recent by Ed Powers January 2022CS Conversations
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  Shifting from a Sales-Centric to a Customer-Centric Org

  Suzanne Rupe 50 views 8 comments 0 points Most recent by Marc Van wijk January 2022CS Conversations
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  Customer Response - "What do I get with your engagement?"

  Amy Yap 31 views 2 comments 0 points Most recent by Siranouche de Jong January 2022CS Conversations
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  Sales and Client Services responsibilities

  Jay Gorga 33 views 0 comments 0 points Most recent by Jay Gorga January 2022CS Conversations
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  What does the term value mean

  James Stuart 19 views 3 comments 0 points Most recent by Valde Sandberg January 2022CS Conversations