Team Development

A suggested method for connecting our Product team into customer meetings

Jennifer Frances 274 views 15 comments 0 points Most recent by llitton April 22CS Org Conversations
GGR Podcast - Setting Priorities for Your Team

Heather Wendt 73 views 2 comments 1 point Most recent by Heather Wendt September 2023GGR Cafe
Early CSM Organization Tips - surviving those scrappy days, pre-CRM

Jillian 173 views 5 comments 0 points Most recent by Anna Alley June 2023CS Org Conversations
Who creates competitive talk tracks for you?

adam waid 246 views 8 comments 5 points Most recent by Patrick Ruster April 2022CS Org Conversations
Are you now or have ever been a CSM in Cyber Security?

Effie Mansdorf 85 views 45 comments 0 points Most recent by Guy Galon February 2022CS Conversations
Trial conversions - a CS responsibility? Looking for advice

Liam Dunne 2 views 1 comment 0 points Most recent by Rick Emery August 2021CS Org Conversations
Manager of Customer Success Interview Process

Ross Reitman 4 views 1 comment 0 points Most recent by Gwendolyn Radsch July 2021CS Org Conversations
Customer success self-evaluation and performance review

Rebecca George 13 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Org Conversations
Interview questions

Alix Alkemade 6 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
Who has CS ops?

Rachel Provan 23 views 4 comments 0 points Most recent by Allastair Meffen June 2021CS Operations Conversations
CSM Recruiting - Presentation Round

Andy Sackley 3 views 4 comments 0 points Most recent by Andy Sackley June 2021CS Org Conversations
Your CS book recommendation for 2021

Ido Barnoam 3 views 3 comments 0 points Most recent by Wayne McCulloch May 2021CS Conversations
Customer Service Training

Matt Myszkowski 3 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Org Conversations
Looking for Recommendation for Team Training/Guest Speaker on Phone Support

Maxine Karlinsky 3 views 3 comments 0 points Most recent by Maxine Karlinsky April 2021CS Org Conversations
Promoting your CSMS

Michael Buccellato 3 views 1 comment 0 points Most recent by Jordan Silverman March 2021CS Org Conversations
Customer Success Enablement & Training

Sana Farooq 28 views 11 comments 0 points Most recent by Ido Barnoam March 2021CS Org Conversations
CSM Effectiveness

Susan Maarup 3 views 2 comments 0 points Most recent by Susan Maarup January 2021CS Org Conversations
How do you define the differences between Associate/CSM/Senior?

Will Stamatis 20 views 2 comments 0 points Most recent by James Conant October 2020CS Org Conversations
1:many job description

Jeff Breunsbach 3 views 0 comments 0 points Most recent by Jeff Breunsbach October 2020CS Org Conversations
Tone of E mail Communication

Deepali Jagota 17 views 0 comments 0 points Most recent by Deepali Jagota October 2020CS Org Conversations
You've Been Called Out for a Microaggression. What Do You Do?

Sarah Bierenbaum 13 views 3 comments 0 points Most recent by Alex Farmer September 2020CS Conversations
Learning Resources for your CS teams

Philipp Maucher 3 views 2 comments 0 points Most recent by Philipp Maucher August 2020CS Org Conversations
Customer Success Team Training Options - Does anyone have any recommendations?

Josue Rodriguez 3 views 5 comments 0 points Most recent by Andreas Knoefel August 2020CS Org Conversations
Time Management and the ever growing CSM To-Do List

Thomas Fortier 14 views 8 comments 0 points Most recent by Will Pagden July 2020CS Org Conversations
Are PMP/Six Sigma/Project Management Certifications worth it? Which Certs are Credible/Recommended?

Mark Mitchell 3 views 4 comments 0 points Most recent by Tejas Satyan June 2020CS Conversations
1:1 Structure and Topics

Alex Farmer 3 views 19 comments 0 points Most recent by shamsao June 2020CS Org Conversations
Educating Team Members on the Customer Journey

Alex Hornbuckle 5 views 2 comments 0 points Most recent by Kevin Mitchell Leonor April 2020CS Org Conversations

Upcoming Events

May 2 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 2, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you;…
May 16 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 16, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
May 30 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 30, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 13 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 13, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 27 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 27, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

Team Development

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