Retention

Discussion List

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  Feedback for the number of touches post go-live

  Ashley Wagner 2 views 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
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  Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

  Anastasia Magnitskaia 26 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  Automation

  laurel wright 42 views 6 comments 0 points Most recent by Josh Buckley May 2021CS Conversations
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  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 5 views 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
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  Customer Love/Appreciation Program - Has Anyone Launched One?

  James Fisher 5 views 4 comments 0 points Most recent by Anita Toth May 2021CS Conversations
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  QBRs - what approach do you follow for low touch accounts?

  Patricia Lezama 14 views 5 comments 0 points Most recent by Mike Arnone May 2021CS Technology
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  What is Return on Investment? How do we understand if a customer is getting value?

  Mohammed Asif 5 views 0 comments 0 points Most recent by Mohammed Asif May 2021CS Conversations
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  NPS Email Response Templates (promotor/detractor)

  Kimberly Bara 180 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
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  60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

  Bob London 15 views 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations
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  Monday.com for CSMs

  Maor Gershoni 14 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 3 views 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations
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  Customer wants to cancel. What happens next?

  gurd3v 110 views 23 comments 0 points Most recent by Brian Hartley May 2021CS Conversations
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  Establishing Executive Connections

  Michael Buccellato 34 views 3 comments 0 points Most recent by Carly Agar April 2021CS Conversations
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  Workflow Analysis + Process Design Tools

  Kelly Drey 4 views 3 comments 0 points Most recent by Kelly Drey April 2021CS Conversations
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  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 126 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
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  Onboarding, Onboarding, blah, blah...

  Marcus Sparks 4 views 1 comment 0 points Most recent by Srikrishnan Ganesan April 2021CS Conversations
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  Designing a Customer Journey from Day 1

  Gala Samokieszyn 27 views 11 comments 0 points Most recent by Brian Hansen April 2021CS Conversations
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  Customer Success Detractors

  Jeremy Mulder 4 views 1 comment 0 points Most recent by Marcus Sparks April 2021CS Conversations
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  Customer Feedback with Anita Toth: Collecting, Acting, Communicating

  Russell Bourne 23 views 0 comments 2 points Most recent by Russell Bourne April 2021CS Conversations
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  Segmentation: How do you approach your customers?

  [Deleted User] 5 views 6 comments 0 points Most recent by Brian Hartley April 2021CS Technology
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  What's the difference between Lifecycle and Journey?

  DanaSoza 83 views 3 comments 0 points Most recent by George Hamm April 2021CS Conversations
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  Describing the Purpose of CS Platforms to Non-CS Groups

  Bridget Lamb 3 views 4 comments 0 points Most recent by Bridget Lamb April 2021CS Conversations
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  Renewal email template Low touch

  Erika Villarreal 293 views 4 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations
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  Owning the Customer Journey, How to transition the conversation from one milestone to the next

  Kaliah Loney 27 views 5 comments 0 points Most recent by Sana Farooq March 2021CS Conversations
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  Exit Interview Results : Presentation Suggestions

  Shari Srebnick 35 views 6 comments 0 points Most recent by Bob London March 2021CS Conversations
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  Cross-functional Peak Moment?

  Jeremy Mulder 34 views 4 comments 0 points Most recent by Melanie Flores March 2021CS Conversations