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Discussion List
Customer wants to cancel. What happens next?
gurd3v
58
views
23
comments
0
points
Most recent by
Brian Hartley
May 2021
CS Conversations
Establishing Executive Connections
Michael Buccellato
31
views
3
comments
0
points
Most recent by
Carly Agar
April 2021
CS Conversations
Workflow Analysis + Process Design Tools
Kelly Drey
4
views
3
comments
0
points
Most recent by
Kelly Drey
April 2021
CS Conversations
Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success
William Buckingham
53
views
19
comments
0
points
Most recent by
Bob London
April 2021
CS Technology
Onboarding, Onboarding, blah, blah...
Marcus Sparks
1
view
1
comment
0
points
Most recent by
Srikrishnan Ganesan
April 2021
CS Conversations
Designing a Customer Journey from Day 1
Gala Samokieszyn
2
views
11
comments
0
points
Most recent by
Brian Hansen
April 2021
CS Conversations
Customer Success Detractors
Jeremy Mulder
1
view
1
comment
0
points
Most recent by
Marcus Sparks
April 2021
CS Conversations
Customer Feedback with Anita Toth: Collecting, Acting, Communicating
Russell Bourne
2
views
0
comments
2
points
Most recent by
Russell Bourne
April 2021
CS Conversations
Segmentation: How do you approach your customers?
[Deleted User]
1
view
6
comments
0
points
Most recent by
Brian Hartley
April 2021
CS Technology
What's the difference between Lifecycle and Journey?
DanaSoza
53
views
3
comments
0
points
Most recent by
George Hamm
April 2021
CS Conversations
Describing the Purpose of CS Platforms to Non-CS Groups
Bridget Lamb
2
views
4
comments
0
points
Most recent by
Bridget Lamb
April 2021
CS Conversations
Renewal email template Low touch
Erika Villarreal
267
views
4
comments
0
points
Most recent by
Erika Villarreal
April 2021
CS Conversations
Owning the Customer Journey, How to transition the conversation from one milestone to the next
Kaliah Loney
3
views
5
comments
0
points
Most recent by
Sana Farooq
March 2021
CS Conversations
Exit Interview Results : Presentation Suggestions
Shari Srebnick
5
views
6
comments
0
points
Most recent by
Bob London
March 2021
CS Conversations
Cross-functional Peak Moment?
Jeremy Mulder
22
views
4
comments
0
points
Most recent by
Melanie Flores
March 2021
CS Conversations
Anyone has an experience running a CS for software development company not SaaS?
Mohammad Abu Alsha'r
1
view
1
comment
0
points
Most recent by
Steph Scott
March 2021
CS Conversations
Private Message Spam
[Deleted User]
11
views
0
comments
0
points
Most recent by
[Deleted User]
March 2021
GGR Cafe
Fellow Intercom-ers (?) I need your input
Alexandra Kelsey
1
view
0
comments
0
points
Most recent by
Alexandra Kelsey
March 2021
CS Technology
Onboarding & Implementation Methodology - SaaS examples
Srikrishnan Ganesan
2
views
0
comments
0
points
Most recent by
Srikrishnan Ganesan
March 2021
CS Conversations
CSM Office Hours - Meeting Notes (03-16-21)
Jeremy Donaldson
2
views
0
comments
0
points
Most recent by
Jeremy Donaldson
March 2021
CS Conversations
Positioning and messaging on Voice of the Customer programs to drive high response rates
Sam Quirke
7
views
8
comments
0
points
Most recent by
Andrew Marks
March 2021
CS Technology
Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??
Jill Russack
12
views
0
comments
0
points
Most recent by
Jill Russack
March 2021
CS Conversations
Customer Advocacy - who owns it?
Simon Neve
1
view
1
comment
0
points
Most recent by
Steve Bernstein
March 2021
CS Conversations
Office Hours Suggestions
Krista Lugo
3
views
3
comments
0
points
Most recent by
Krista Lugo
March 2021
CS Conversations
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