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60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

Bob London 7 views 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations

Monday.com for CSMs

Maor Gershoni 3 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology

Variable cost models for Customer Onboarding

John Gatlin 1 view 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations

Customer wants to cancel. What happens next?

gurd3v 53 views 23 comments 0 points Most recent by Brian Hartley May 2021CS Conversations

Establishing Executive Connections

Michael Buccellato 33 views 3 comments 0 points Most recent by Carly Agar April 2021CS Conversations

Workflow Analysis + Process Design Tools

Kelly Drey 3 views 3 comments 0 points Most recent by Kelly Drey April 2021CS Conversations

Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

William Buckingham 51 views 19 comments 0 points Most recent by Bob London April 2021CS Technology

Onboarding, Onboarding, blah, blah...

Marcus Sparks 1 view 1 comment 0 points Most recent by Srikrishnan Ganesan April 2021CS Conversations

Designing a Customer Journey from Day 1

Gala Samokieszyn 5 views 11 comments 0 points Most recent by Brian Hansen April 2021CS Conversations

Customer Success Detractors

Jeremy Mulder 1 view 1 comment 0 points Most recent by Marcus Sparks April 2021CS Conversations

Customer Feedback with Anita Toth: Collecting, Acting, Communicating

Russell Bourne 18 views 0 comments 2 points Most recent by Russell Bourne April 2021CS Conversations

Segmentation: How do you approach your customers?

[Deleted User] 3 views 6 comments 0 points Most recent by Brian Hartley April 2021CS Technology

What's the difference between Lifecycle and Journey?

DanaSoza 58 views 3 comments 0 points Most recent by George Hamm April 2021CS Conversations

Describing the Purpose of CS Platforms to Non-CS Groups

Bridget Lamb 7 views 4 comments 0 points Most recent by Bridget Lamb April 2021CS Conversations

Renewal email template Low touch

Erika Villarreal 273 views 4 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations

Owning the Customer Journey, How to transition the conversation from one milestone to the next

Kaliah Loney 13 views 5 comments 0 points Most recent by Sana Farooq March 2021CS Conversations

Exit Interview Results : Presentation Suggestions

Shari Srebnick 7 views 6 comments 0 points Most recent by Bob London March 2021CS Conversations

Cross-functional Peak Moment?

Jeremy Mulder 25 views 4 comments 0 points Most recent by Melanie Flores March 2021CS Conversations

Anyone has an experience running a CS for software development company not SaaS?

Mohammad Abu Alsha'r 7 views 1 comment 0 points Most recent by Steph Scott March 2021CS Conversations

Private Message Spam

[Deleted User] 11 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe

Fellow Intercom-ers (?) I need your input

Alexandra Kelsey 4 views 0 comments 0 points Most recent by Alexandra Kelsey March 2021CS Technology

Onboarding & Implementation Methodology - SaaS examples

Srikrishnan Ganesan 3 views 0 comments 0 points Most recent by Srikrishnan Ganesan March 2021CS Conversations

CSM Office Hours - Meeting Notes (03-16-21)

Jeremy Donaldson 8 views 0 comments 0 points Most recent by Jeremy Donaldson March 2021CS Conversations

Positioning and messaging on Voice of the Customer programs to drive high response rates

Sam Quirke 7 views 8 comments 0 points Most recent by Andrew Marks March 2021CS Technology

Customer Success Strategy - Specialize by Market/Industry/Solution etc. or One Size Fits All??

Jill Russack 31 views 0 comments 0 points Most recent by Jill Russack March 2021CS Conversations

Customer Advocacy - who owns it?

Simon Neve 5 views 1 comment 0 points Most recent by Steve Bernstein March 2021CS Conversations

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