Discussion List

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  Handling seasonal usage within a health score

  Allastair Meffen 11 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
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  Planning Support for a New Product During Paid Partner Program vs. Post-Partner

  Bridget Lamb 1 view 0 comments 0 points Most recent by Bridget Lamb July 2021CS Technology
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  Getting a tech touch program started for a SaaS

  Carlos Ascanio 1 view 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
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  Help! Need a new name for EBRs

  Patricia Awan 221 views 15 comments 0 points Most recent by Patricia Awan June 2021CS Conversations
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  July GGR Theme.....(drum roll)

  [Deleted User] 11 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
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  Building a customer reference program/repository

  MarkusS 1 view 5 comments 0 points Most recent by Lisa Pratt June 2021CS Conversations
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  Digital Customer Enagement

  Lisa Pratt 11 views 1 comment 0 points Most recent by Steve Bernstein June 2021CS Conversations
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  Building a CSM team from the ground floor....

  Brooke Carrie 21 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
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  Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

  Craig Jackson 1 view 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  Topics of discussion for leaders joining the introductory meeting with customers

  Marco Carrubba 1 view 2 comments 0 points Most recent by Marco Carrubba June 2021CS Conversations
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  Customer Welcome Pack - Feedback / Suggestions

  Kintu Joseph 1 view 4 comments 0 points Most recent by Kintu Joseph June 2021CS Conversations
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  Split Cs software by tiers

  Rachel Provan 1 view 5 comments 0 points Most recent by Rachel Provan June 2021CS Technology
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  CSM Retention Clinics - Internal hackathons that help mitigate risks

  Ashley Harpp 1 view 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
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  Customer Journey Mapping

  Rob Kagan 61 views 3 comments 0 points Most recent by Dana Pavel June 2021CS Technology
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  Have you built an internal use case library/knowledge base for your CS team?

  Sofia Reimchen 1 view 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 41 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
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  What LMS system are you using with your customers and/or employees?

  Amber Monroe 1 view 5 comments 0 points Most recent by Amber Monroe June 2021CS Conversations
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  Feedback for the number of touches post go-live

  Ashley Wagner 1 view 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
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  Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

  Anastasia Magnitskaia 1 view 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  Automation

  laurel wright 21 views 6 comments 0 points Most recent by Josh Buckley May 2021CS Conversations
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  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 1 view 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
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  Customer Love/Appreciation Program - Has Anyone Launched One?

  James Fisher 1 view 4 comments 0 points Most recent by Anita Toth May 2021CS Conversations
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  QBRs - what approach do you follow for low touch accounts?

  Patricia Lezama 11 views 5 comments 0 points Most recent by Mike Arnone May 2021CS Technology
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  What is Return on Investment? How do we understand if a customer is getting value?

  Mohammed Asif 1 view 0 comments 0 points Most recent by Mohammed Asif May 2021CS Conversations
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  NPS Email Response Templates (promotor/detractor)

  Kimberly Bara 155 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
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  60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

  Bob London 1 view 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations
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  Monday.com for CSMs

  Maor Gershoni 1 view 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
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  Variable cost models for Customer Onboarding

  John Gatlin 1 view 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations