Retention

Community Incentives

Katherine Bentley 12 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
Help! Which metrics should I use?

Tatyana Ventura 22 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
HubSpot

Sophie Quinn 85 views 11 comments 0 points Most recent by Sophie Quinn August 2021CS Technology
Trial conversions - a CS responsibility? Looking for advice

Liam Dunne 3 views 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
NonRenewal/Churn

Amanda Watson 56 views 6 comments 0 points Most recent by Amanda Watson July 2021CS Conversations
CSM team and Sales Team Collaboration Form/Questions?

Stella Ikhnana 35 views 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
Requests of customers from business units

Andy Chandler 2 views 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
Game planning for a call after a churn notice

LeahRutz 21 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
Creating an Idea Board

Milivoje Jokanovic 46 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
Engagement Month: Adding Energy

Russell Bourne 6 views 0 comments 0 points Most recent by Russell Bourne July 2021CS Technology
Realizing value for long term clients

Laurie Barlev 13 views 0 comments 0 points Most recent by Laurie Barlev July 2021CS Conversations
Guidance On Creating A Playbook

Tristan Da Silva 138 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Conversations
Handling seasonal usage within a health score

Allastair Meffen 24 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
Planning Support for a New Product During Paid Partner Program vs. Post-Partner

Bridget Lamb 12 views 0 comments 0 points Most recent by Bridget Lamb July 2021CS Technology
Getting a tech touch program started for a SaaS

Carlos Ascanio 11 views 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
Help! Need a new name for EBRs

Patricia Awan 300 views 15 comments 0 points Most recent by Patricia Awan June 2021CS Conversations
July GGR Theme.....(drum roll)

[Deleted User] 16 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
Building a customer reference program/repository

MarkusS 25 views 5 comments 0 points Most recent by Lisa Pratt June 2021CS Conversations
Digital Customer Enagement

Lisa Pratt 13 views 1 comment 0 points Most recent by Steve Bernstein June 2021CS Conversations
Building a CSM team from the ground floor....

Brooke Carrie 96 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

Craig Jackson 12 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Topics of discussion for leaders joining the introductory meeting with customers

Marco Carrubba 12 views 2 comments 0 points Most recent by Marco Carrubba June 2021CS Conversations
Customer Welcome Pack - Feedback / Suggestions

Kintu Joseph 13 views 4 comments 0 points Most recent by Kintu Joseph June 2021CS Conversations
Split Cs software by tiers

Rachel Provan 5 views 5 comments 0 points Most recent by Rachel Provan June 2021CS Technology
CSM Retention Clinics - Internal hackathons that help mitigate risks

Ashley Harpp 13 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
Customer Journey Mapping

Rob Kagan 63 views 3 comments 0 points Most recent by Dana Pavel June 2021CS Technology
Have you built an internal use case library/knowledge base for your CS team?

Sofia Reimchen 31 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
Variable cost models for Customer Onboarding

John Gatlin 48 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
What LMS system are you using with your customers and/or employees?

Amber Monroe 23 views 5 comments 0 points Most recent by Amber Monroe June 2021CS Conversations