Retention

Handling seasonal usage within a health score

Allastair Meffen 11 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
Planning Support for a New Product During Paid Partner Program vs. Post-Partner

Bridget Lamb 1 view 0 comments 0 points Most recent by Bridget Lamb July 2021CS Technology
Getting a tech touch program started for a SaaS

Carlos Ascanio 7 views 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
Help! Need a new name for EBRs

Patricia Awan 229 views 15 comments 0 points Most recent by Patricia Awan June 2021CS Conversations
July GGR Theme.....(drum roll)

[Deleted User] 11 views 3 comments 0 points Most recent by Jeremy Donaldson June 2021CS Technology
Building a customer reference program/repository

MarkusS 2 views 5 comments 0 points Most recent by Lisa Pratt June 2021CS Conversations
Digital Customer Enagement

Lisa Pratt 9 views 1 comment 0 points Most recent by Steve Bernstein June 2021CS Conversations
Building a CSM team from the ground floor....

Brooke Carrie 30 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

Craig Jackson 6 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Topics of discussion for leaders joining the introductory meeting with customers

Marco Carrubba 3 views 2 comments 0 points Most recent by Marco Carrubba June 2021CS Conversations
Customer Welcome Pack - Feedback / Suggestions

Kintu Joseph 1 view 4 comments 0 points Most recent by Kintu Joseph June 2021CS Conversations
Split Cs software by tiers

Rachel Provan 2 views 5 comments 0 points Most recent by Rachel Provan June 2021CS Technology
CSM Retention Clinics - Internal hackathons that help mitigate risks

Ashley Harpp 6 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
Customer Journey Mapping

Rob Kagan 63 views 3 comments 0 points Most recent by Dana Pavel June 2021CS Technology
Have you built an internal use case library/knowledge base for your CS team?

Sofia Reimchen 7 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
Variable cost models for Customer Onboarding

John Gatlin 41 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
What LMS system are you using with your customers and/or employees?

Amber Monroe 1 view 5 comments 0 points Most recent by Amber Monroe June 2021CS Conversations
Feedback for the number of touches post go-live

Ashley Wagner 2 views 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

Anastasia Magnitskaia 6 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Automation

laurel wright 23 views 6 comments 0 points Most recent by Josh Buckley May 2021CS Conversations
Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

Russell Bourne 6 views 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
Customer Love/Appreciation Program - Has Anyone Launched One?

James Fisher 2 views 4 comments 0 points Most recent by Anita Toth May 2021CS Conversations
QBRs - what approach do you follow for low touch accounts?

Patricia Lezama 12 views 5 comments 0 points Most recent by Mike Arnone May 2021CS Technology
What is Return on Investment? How do we understand if a customer is getting value?

Mohammed Asif 1 view 0 comments 0 points Most recent by Mohammed Asif May 2021CS Conversations
NPS Email Response Templates (promotor/detractor)

Kimberly Bara 148 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

Bob London 1 view 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations
Monday.com for CSMs

Maor Gershoni 8 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
Variable cost models for Customer Onboarding

John Gatlin 7 views 0 comments 0 points Most recent by John Gatlin May 2021CS Conversations