Discussion List

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  Chat bots to proactively engage with your users

  Jeffrey Nadeau 5 views 7 comments 0 points Most recent by Sidd July 2020CS Technology
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  Moving from reactive to proactive

  Vasu 8 views 6 comments 0 points Most recent by Vasu July 2020CS Technology
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  I'm looking to survey some Customer Success leaders about their CS platforms and key operational goa

  Kevin Mitchell Leonor 5 views 1 comment 0 points Most recent by Akanksha Gulati July 2020CS Technology
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  Documentation / Knowledge base for clients

  Thomas Hussenet 5 views 3 comments 0 points Most recent by Thomas Hussenet July 2020CS Technology
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  Time AND deliverables tracking tool

  Thomas Hussenet 6 views 2 comments 0 points Most recent by Sara Bochino June 2020CS Technology
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  SalesLoft for CS Outreach?

  Mike Doherty 7 views 2 comments 0 points Most recent by shamsao June 2020CS Technology
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  Asking for referrals from end-users

  Marijn Verdult 5 views 5 comments 0 points Most recent by Paul Giovacchini June 2020CS Technology
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  Tools and headcount?

  Scotty 22 views 16 comments 0 points Most recent by Shaun Porcar June 2020CS Technology
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  How much does a customer success platform cost? How do we measure the ROI? What is the acceptable RO

  Kevin Mitchell Leonor 5 views 2 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  Does your company have any standard operating procedures documents, how is it structured and how doe

  Daniel Jiang 5 views 8 comments 0 points Most recent by Kevin Mitchell Leonor June 2020CS Technology
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  How are you capturing metrics and analyzing data?

  [Deleted User] 7 views 10 comments 0 points Most recent by Ronald Krisak June 2020CS Technology
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  What tools are you using to ensure customer facing materials are up to date?

  Kevin Mitchell Leonor 6 views 6 comments 0 points Most recent by Thomas Seelbinder June 2020CS Technology
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  Does anyone use Dynamics 365 Customer Success Hub? We're transitioning to this platform for customer

  Bridget Lamb 5 views 2 comments 0 points Most recent by Chris Jones (CJ) May 2020CS Technology
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  Customer Success Transformation Deep Dive - Zoom Meeting

  Kristi Faltorusso 4 views 25 comments 0 points Most recent by WillowMoellering May 2020CS Technology
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  The business case for introducing technology

  [Deleted User] 5 views 4 comments 0 points Most recent by Kristi Faltorusso May 2020CS Technology
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  SmartKarrot's recent CSM survey said that 61% of companies surveyed do not use a CSM tool like Gains

  Kevin Mitchell Leonor 4 views 7 comments 0 points Most recent by Shaun Porcar May 2020CS Technology
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  Using Pipedrive as the CSM tool

  Mo Malayeri 16 views 3 comments 0 points Most recent by Thomas Seelbinder May 2020CS Technology
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  What are your additional costs per head in CS as it pertains to technology?

  Scotty 4 views 2 comments 0 points Most recent by Vijaya Vardhan P May 2020CS Technology
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  Which Customer Success focused platform did you choose to invest in and why?

  Shaun Porcar 4 views 5 comments 0 points Most recent by Kristi Faltorusso April 2020CS Technology