Discussion List

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  Customer Journey Mapping

  Rob Kagan 63 views 3 comments 0 points Most recent by Dana Pavel June 2021CS Technology
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  Have you built an internal use case library/knowledge base for your CS team?

  Sofia Reimchen 7 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
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  Monday.com for CSMs

  Maor Gershoni 8 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
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  Customer Email Aliases

  Katrin Robb 5 views 0 comments 0 points Most recent by Katrin Robb April 2021CS Technology
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  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 53 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
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  Tools companies use for email drips and videos/voice-overs

  Ty Jesinoski 7 views 12 comments 0 points Most recent by Dana Gibilaro April 2021CS Technology
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  FedRAMP compliance?

  Alex Thebert 19 views 2 comments 0 points Most recent by Alex Thebert April 2021CS Technology
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  Salesforce for CS - Any best practices?

  Shari Srebnick 27 views 42 comments 0 points Most recent by Shari Srebnick April 2021CS Technology
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  What customer facing tools/platforms do you use to track customer implementation? [Enterprise]

  Petra Makaremi 6 views 4 comments 0 points Most recent by Mark Ace April 2021CS Technology
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  Salesforce for CS - Zoom Recording

  Shari Srebnick 5 views 1 comment 0 points Most recent by MarkusS April 2021CS Technology
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  ISO - Combined Implementation and CS CRM Solution

  Tony Sciucco 4 views 0 comments 0 points Most recent by Tony Sciucco March 2021CS Technology
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  Best Tool for Combined CS, Sales and Marketing

  Scott Jackson 4 views 0 comments 0 points Most recent by Scott Jackson March 2021CS Technology
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  Searching for insights about configuration reviews

  Julie Schifter 6 views 1 comment 0 points Most recent by William Buckingham March 2021CS Technology
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  Hi CS Community! We are in search of a Customer Sucess management software (Gainsight, ChurnZero, C

  Dana Gibilaro 58 views 33 comments 0 points Most recent by David Nedohin March 2021CS Technology
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  Private Message Spam

  [Deleted User] 11 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe
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  Anyone running a CS team for an on-premise software company?

  Jim Jones 8 views 10 comments 0 points Most recent by ERIKA COWEN March 2021CS Technology
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  Looking for a tool to manage my cadence calls and agenda

  Kevin Mitchell Leonor 4 views 0 comments 0 points Most recent by Kevin Mitchell Leonor February 2021CS Technology
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  Product Roadmap

  Andrey Tirel 6 views 1 comment 0 points Most recent by Markus Kjelsrud Pedersen February 2021CS Technology
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  Customer Success in a Product Led Model

  Esben Friis-Jensen 4 views 2 comments 0 points Most recent by Lane Holt February 2021CS Technology
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  3rd Party Solutions and/or Services to assist in developing Training materials and curriculum

  Eric Grunden 4 views 0 comments 0 points Most recent by Eric Grunden February 2021CS Technology
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  Playbooks in Salesforce

  Angela Guedes 34 views 5 comments 0 points Most recent by Chris Rosa February 2021CS Technology
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  Website - Customer Experience/Success/Support Page

  Matt Myszkowski 4 views 4 comments 0 points Most recent by Matt Myszkowski February 2021CS Technology
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  Including Competitors in Health Score

  Joseph Beker 18 views 4 comments 0 points Most recent by Kevin Mitchell Leonor February 2021CS Conversations
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  Market Research for an idea

  Hector Forwood 9 views 2 comments 0 points Most recent by Kevin Mitchell Leonor February 2021CS Technology
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  What are your key takeaways/must-do's when implementing a CS software?

  Peter Sterkenburg 5 views 8 comments 0 points Most recent by Ashton Liu February 2021CS Technology
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  Customer Success Platforms and Integrating Live Chat Support

  Luke Cullimore 4 views 4 comments 0 points Most recent by Jordan Silverman February 2021CS Technology
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  Support Ticketing and Success Software

  Stephen Shieh 4 views 1 comment 0 points Most recent by John Larson February 2021CS Technology
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  Evaluating Zendesk vs. Kustomer

  Nicholas Ayala 40 views 7 comments 0 points Most recent by Brittany Newman February 2021CS Technology
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  Service maps

  Julie Schifter 19 views 3 comments 0 points Most recent by Brian Hartley February 2021CS Technology
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  What do you use to view your post contract client entitlements?

  Blair Freer 4 views 1 comment 0 points Most recent by Srikrishnan Ganesan February 2021CS Technology