CS Team

Discussion List

• 
  Your CSMs are overriding the health score. How long before they stopped?

  lachu536 50 views 3 comments 0 points Most recent by Ed Powers August 19CS Technology
• 
  Where would you look for great Customer Success talent beyond LinkedIn?

  Answered Emanuela Lincar 110 views 3 comments 1 point Most recent by lachu536 August 19CS Conversations
• 
  How do you handle customers you just can't reach — do they quietly churn?

  Question Arman 52 views 0 comments 1 point Started by Arman July 31 CS Conversations
• 
  Introduction

  Nicola T 22 views 0 comments 0 points Started by Nicola T July 31 CS Conversations
• 
  Enabling CSMs/AMs with Usage Analytics Designed for Accounts?

  msniff16 56 views 2 comments 1 point Most recent by kristinamb July 24CS Operations Conversations
• 
  Customer Success commercial training

  Answered JessieA 251 views 6 comments 1 point Most recent by kristinamb July 17CS Conversations
• 
  How are you combating churn in your organisation?

  Answered BaAvl 345 views 6 comments 0 points Most recent by Nicola T June 30CS Operations Conversations
• 
  Early-stage Startup Hiring First Customer Success Manager!

  Brian_Mento2026 69 views 1 comment 0 points Most recent by Santiago June 15CS Conversations
• 
  Seeking feedback from CS leaders at B2B SaaS companies

  andrea_garzon 34 views 0 comments 0 points Started by andrea_garzon March 25 CS Conversations
• 
  Improving Response Times for Customer Inquiries

  Answered australiacityguide 158 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
• 
  interships

  Mary 13 views 0 comments 0 points Most recent by Mary February 5CS Conversations
• 
  New Member - CS Leader from Calgary

  Gayan Perera 33 views 0 comments 0 points Most recent by Gayan Perera January 22CS Conversations
• 
  Open learning platform for CSMs

  Rahul Choudhary 45 views 0 comments 0 points Most recent by Rahul Choudhary January 6CS Conversations
• 
  Hiring for a Mid-Market CSM at Common Room!

  djs 136 views 1 comment 0 points Most recent by jetwaroo October 2025CS Conversations
• 
  Finding CSM Talent

  optimizer303 886 views 3 comments 2 points Most recent by Bhoke Harrizon October 2025CS Conversations
• 
  Seeking CS/Renewals role- I get the spiffs!

  Msg325 14 views 0 comments 0 points Most recent by Msg325 September 2025CS Conversations
• 
  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 108 views 1 comment 0 points Most recent by Chad Horenfeldt July 2025CS Conversations
• 
  Outsourcing Customer Success/Account Management

  BenB 715 views 13 comments 0 points Most recent by alexjoouk July 2025CS Operations Conversations
• 
  Customer Success Charter

  MJ 57 views 1 comment 0 points Most recent by Mikael Blaisdell May 2025CS Conversations
• 
  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 74 views 1 comment 0 points Most recent by Mikael Blaisdell March 2025CS Conversations
• 
  Need an online community built? CS product practice needed.

  Sabie-Fleming 986 views 12 comments 0 points Most recent by Heather Wendt February 2025CS Conversations
• 
  Missed this week's Office Hours?

  Heather Wendt 35 views 0 comments 0 points Most recent by Heather Wendt January 2025GGR Cafe
• 
  Kicking Off New Digital CS Program

  Garrett_Mesa 844 views 13 comments 2 points Most recent by Karen Bros January 2025CS Conversations
• 
  Customer Success in 2025... What’s next for us?

  Melissa B 134 views 0 comments 0 points Most recent by Melissa B January 2025CS Conversations
• 
  2024 trends in CS

  Udynska 26 views 0 comments 0 points Most recent by Udynska December 2024CS Conversations
• 
  What is your end of year focus?

  Heather Wendt 392 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
• 
  CS Trends Report Insight Gathering

  Heather Wendt 72 views 0 comments 3 points Most recent by Heather Wendt September 2024GGR Cafe
• 
  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 157 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
• 
  QBR Script and template

  EvaS 749 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology