CS Team

Discussion List

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  Strategic CSM Comp Plans

  Tahima Begum 101 views 15 comments 0 points Most recent by tmnovello November 2021CS Conversations
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  CSM Career Path and Evolving Roles & Responsibilities

  Lukas Alexander 21 views 0 comments 0 points Most recent by Lukas Alexander November 2021CS Conversations
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  Customer Success - Who do you follow?

  Brittany Yandura 3 views 11 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  How to make senior community members feel special?

  Katherine Bentley 1 view 0 comments 0 points Most recent by Katherine Bentley November 2021CS Conversations
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  Going from CSM to Manager of CS?

  Kevin Mitchell Leonor 1 view 2 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  CSMs Avatar for tools

  Loukas Gkoutis 11 views 4 comments 0 points Most recent by Loukas Gkoutis November 2021CS Conversations
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  Pooled CSM External Name

  Ross Reitman 203 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 11 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Email subject line standardization

  Rachel Yockey 101 views 1 comment 0 points Most recent by Kevin Mitchell Leonor November 2021CS Conversations
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  Types of proactive value-added outreach

  Brooke Carrie 21 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 31 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  MRR Strategies?

  gregg petruzzi 1 view 2 comments 0 points Most recent by Dickey Singh November 2021CS Conversations
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  What are the boundaries between product and customer success?

  Liam Dunne 11 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
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  Monthly Customer Meeting Format

  Rachel Jennings 11 views 8 comments 0 points Most recent by [Deleted User] November 2021CS Conversations
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  Scalable Structure Ideas

  Leigh-Ann Mosca 15 views 3 comments 0 points Most recent by Leigh-Ann Mosca November 2021CS Conversations
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  Starting an internal Mentorship Program

  John Chiaro 11 views 1 comment 0 points Most recent by Kelly McGillis October 2021CS Conversations
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  Consolidated playbooks & templates for Customer Success

  Harish Maiya 121 views 8 comments 0 points Most recent by Ola Ogungbemile October 2021CS Technology
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  Good places to look for CS leadership roles?

  Andy Manning 1 view 3 comments 0 points Most recent by Catherine Rush October 2021CS Conversations
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  Internal communications

  Rachel Provan 11 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
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  Customer Performance Indicators

  Kristine McMullen 1 view 0 comments 0 points Most recent by Kristine McMullen October 2021CS Conversations
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  How CCO's and VP's of CS can be Incredible in the Boardroom

  Dennis Doyel 21 views 1 comment 0 points Most recent by Bob London October 2021CS Conversations
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  Internal CSM onboarding

  CS 13 views 2 comments 0 points Most recent by Ido Barnoam October 2021CS Conversations
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  What is a CSM? Presentation to Sales Team

  Nick Thomas 63 views 2 comments 0 points Most recent by Nick Thomas October 2021CS Conversations
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  Transforming to SaaS and set up of new CS division

  CS 1 view 0 comments 0 points Most recent by CS October 2021CS Conversations
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  Welcome Letter/Email

  joe Leung 1 view 0 comments 0 points Most recent by joe Leung October 2021CS Conversations
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  Office wishlist

  Jeremy Owsley 1 view 0 comments 0 points Most recent by Jeremy Owsley October 2021CS Conversations
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  Something Scary: "We're good"

  Russell Bourne 11 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  How to motivate / Convince Customer for next Product upgrade?

  Saroj Singh 13 views 0 comments 0 points Most recent by Saroj Singh October 2021CS Conversations
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  Topics/Ideas for CSM Team Meetings

  tjwwheel 1K views 13 comments 0 points Most recent by Brittany Newman October 2021CS Conversations
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  Bonus / Comp metrics for tech-touch, monthly subscriptions?

  Liam Dunne 1 view 1 comment 0 points Most recent by Ed Powers October 2021CS Conversations