CS Team

Discussion List

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  CSM to a CS Ops Mgr role - how to best get started

  Jennifer Frances 29 views 3 comments 0 points Most recent by Jennifer Frances December 2021CS Operations Conversations
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  5 Data Points to Get Your Customer Success Budget Approved

  Sruti Satish 33 views 0 comments 2 points Most recent by Sruti Satish November 2021CS Conversations
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 32 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 15 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Best customer experience, anyone else doing this?

  Ronen Pessar 2 views 0 comments 0 points Most recent by Ronen Pessar November 2021CS Conversations
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  Strategic CSM Comp Plans

  Tahima Begum 116 views 15 comments 0 points Most recent by tmnovello November 2021CS Conversations
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  CSM Career Path and Evolving Roles & Responsibilities

  Lukas Alexander 22 views 0 comments 0 points Most recent by Lukas Alexander November 2021CS Conversations
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  Customer Success - Who do you follow?

  Brittany Yandura 15 views 11 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  How to make senior community members feel special?

  Katherine Bentley 2 views 0 comments 0 points Most recent by Katherine Bentley November 2021CS Conversations
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  Going from CSM to Manager of CS?

  Kevin Mitchell Leonor 3 views 2 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  CSMs Avatar for tools

  Loukas Gkoutis 18 views 4 comments 0 points Most recent by Loukas Gkoutis November 2021CS Conversations
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  Pooled CSM External Name

  Ross Reitman 242 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 18 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Email subject line standardization

  Rachel Yockey 103 views 1 comment 0 points Most recent by Kevin Mitchell Leonor November 2021CS Conversations
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  Types of proactive value-added outreach

  Brooke Carrie 37 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 82 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  MRR Strategies?

  gregg petruzzi 4 views 2 comments 0 points Most recent by Dickey Singh November 2021CS Conversations
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  What are the boundaries between product and customer success?

  Liam Dunne 14 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
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  Monthly Customer Meeting Format

  Rachel Jennings 28 views 8 comments 0 points Most recent by [Deleted User] November 2021CS Conversations
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  Scalable Structure Ideas

  Leigh-Ann Mosca 32 views 3 comments 0 points Most recent by Leigh-Ann Mosca November 2021CS Conversations
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  Starting an internal Mentorship Program

  John Chiaro 17 views 1 comment 0 points Most recent by Kelly McGillis October 2021CS Conversations
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  Consolidated playbooks & templates for Customer Success

  Harish Maiya 138 views 8 comments 0 points Most recent by Ola Ogungbemile October 2021CS Technology
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  Good places to look for CS leadership roles?

  Andy Manning 2 views 3 comments 0 points Most recent by Catherine Rush October 2021CS Conversations
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  Internal communications

  Rachel Provan 13 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
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  Customer Performance Indicators

  Kristine McMullen 2 views 0 comments 0 points Most recent by Kristine McMullen October 2021CS Conversations
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  How CCO's and VP's of CS can be Incredible in the Boardroom

  Dennis Doyel 24 views 1 comment 0 points Most recent by Bob London October 2021CS Conversations
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  Internal CSM onboarding

  CS 16 views 2 comments 0 points Most recent by Ido Barnoam October 2021CS Conversations
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  What is a CSM? Presentation to Sales Team

  Nick Thomas 62 views 2 comments 0 points Most recent by Nick Thomas October 2021CS Conversations
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  Transforming to SaaS and set up of new CS division

  CS 4 views 0 comments 0 points Most recent by CS October 2021CS Conversations
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  Welcome Letter/Email

  joe Leung 3 views 0 comments 0 points Most recent by joe Leung October 2021CS Conversations