CS Team

Discussion List

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  Evaluating CS Platforms: Gainsight, Catalyst, Strikedeck - Seeking feedback on experience!

  Egan Callahan 182 views 19 comments 0 points Most recent by Alyssa O'Connell December 2021CS Technology
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  Making a portfolio for CS?

  Lindsey Sanders 12 views 0 comments 0 points Most recent by Lindsey Sanders December 2021CS Conversations
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  New customer valuable Onboarding journey

  Klil Nevo 21 views 7 comments 0 points Most recent by Will Stevenson December 2021CS Conversations
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  CS/Post-Sale Operations: Compensation Job Families

  Hayley Jean Farr 62 views 0 comments 0 points Most recent by Hayley Jean Farr December 2021CS Conversations
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  CSM to a CS Ops Mgr role - how to best get started

  Jennifer Frances 32 views 3 comments 0 points Most recent by Jennifer Frances December 2021CS Operations Conversations
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  5 Data Points to Get Your Customer Success Budget Approved

  Sruti Satish 33 views 0 comments 2 points Most recent by Sruti Satish November 2021CS Conversations
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  SalesLoft & Gainsight: Measuring Customer Engagement

  Jeff Heckler 32 views 0 comments 0 points Most recent by Jeff Heckler November 2021CS Technology
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  Change management for SaaS

  Elisabeth Courland 24 views 3 comments 0 points Most recent by Aaron Brenes November 2021CS Conversations
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  Best customer experience, anyone else doing this?

  Ronen Pessar 2 views 0 comments 0 points Most recent by Ronen Pessar November 2021CS Conversations
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  Strategic CSM Comp Plans

  Tahima Begum 126 views 15 comments 0 points Most recent by tmnovello November 2021CS Conversations
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  CSM Career Path and Evolving Roles & Responsibilities

  Lukas Alexander 21 views 0 comments 0 points Most recent by Lukas Alexander November 2021CS Conversations
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  Customer Success - Who do you follow?

  Brittany Yandura 15 views 11 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  How to make senior community members feel special?

  Katherine Bentley 2 views 0 comments 0 points Most recent by Katherine Bentley November 2021CS Conversations
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  Going from CSM to Manager of CS?

  Kevin Mitchell Leonor 4 views 2 comments 0 points Most recent by Anita Toth November 2021CS Conversations
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  CSMs Avatar for tools

  Loukas Gkoutis 15 views 4 comments 0 points Most recent by Loukas Gkoutis November 2021CS Conversations
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  Pooled CSM External Name

  Ross Reitman 257 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 12 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Email subject line standardization

  Rachel Yockey 104 views 1 comment 0 points Most recent by Kevin Mitchell Leonor November 2021CS Conversations
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  Types of proactive value-added outreach

  Brooke Carrie 32 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 93 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  MRR Strategies?

  gregg petruzzi 3 views 2 comments 0 points Most recent by Dickey Singh November 2021CS Conversations
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  What are the boundaries between product and customer success?

  Liam Dunne 16 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
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  Monthly Customer Meeting Format

  Rachel Jennings 27 views 8 comments 0 points Most recent by [Deleted User] November 2021CS Conversations
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  Scalable Structure Ideas

  Leigh-Ann Mosca 34 views 3 comments 0 points Most recent by Leigh-Ann Mosca November 2021CS Conversations
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  Starting an internal Mentorship Program

  John Chiaro 14 views 1 comment 0 points Most recent by Kelly McGillis October 2021CS Conversations
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  Consolidated playbooks & templates for Customer Success

  Harish Maiya 135 views 8 comments 0 points Most recent by Ola Ogungbemile October 2021CS Technology
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  Good places to look for CS leadership roles?

  Andy Manning 3 views 3 comments 0 points Most recent by Catherine Rush October 2021CS Conversations
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  Internal communications

  Rachel Provan 16 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
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  Customer Performance Indicators

  Kristine McMullen 3 views 0 comments 0 points Most recent by Kristine McMullen October 2021CS Conversations
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  How CCO's and VP's of CS can be Incredible in the Boardroom

  Dennis Doyel 23 views 1 comment 0 points Most recent by Bob London October 2021CS Conversations