CS Team

Discussion List

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  Pooled CSM External Name

  Ross Reitman 195 views 8 comments 0 points Most recent by Jan Young November 2021CS Technology
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  How to measure churn in non-SaaS environment?

  Robbie 3 views 5 comments 0 points Most recent by Kevin Mitchell Leonor November 2021CS Technology
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  Email subject line standardization

  Rachel Yockey 103 views 1 comment 0 points Most recent by Kevin Mitchell Leonor November 2021CS Conversations
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  Types of proactive value-added outreach

  Brooke Carrie 13 views 10 comments 0 points Most recent by Sruti Satish November 2021CS Conversations
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  Financial Penalty for Unresponsive Customers during Onboarding

  Heather Graham 27 views 15 comments 0 points Most recent by Heather Graham November 2021CS Conversations
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  MRR Strategies?

  gregg petruzzi 4 views 2 comments 0 points Most recent by Dickey Singh November 2021CS Conversations
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  What are the boundaries between product and customer success?

  Liam Dunne 7 views 3 comments 0 points Most recent by Guy Galon November 2021CS Conversations
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  Monthly Customer Meeting Format

  Rachel Jennings 7 views 8 comments 0 points Most recent by [Deleted User] November 2021CS Conversations
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  Scalable Structure Ideas

  Leigh-Ann Mosca 5 views 3 comments 0 points Most recent by Leigh-Ann Mosca November 2021CS Conversations
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  Starting an internal Mentorship Program

  John Chiaro 14 views 1 comment 0 points Most recent by Kelly McGillis October 2021CS Conversations
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  Consolidated playbooks & templates for Customer Success

  Harish Maiya 115 views 8 comments 0 points Most recent by Ola Ogungbemile October 2021CS Technology
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  Good places to look for CS leadership roles?

  Andy Manning 5 views 3 comments 0 points Most recent by Catherine Rush October 2021CS Conversations
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  Internal communications

  Rachel Provan 19 views 2 comments 0 points Most recent by Chad Horenfeldt October 2021CS Conversations
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  Customer Performance Indicators

  Kristine McMullen 3 views 0 comments 0 points Most recent by Kristine McMullen October 2021CS Conversations
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  How CCO's and VP's of CS can be Incredible in the Boardroom

  Dennis Doyel 15 views 1 comment 0 points Most recent by Bob London October 2021CS Conversations
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  Internal CSM onboarding

  CS 9 views 2 comments 0 points Most recent by Ido Barnoam October 2021CS Conversations
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  What is a CSM? Presentation to Sales Team

  Nick Thomas 58 views 2 comments 0 points Most recent by Nick Thomas October 2021CS Conversations
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  Transforming to SaaS and set up of new CS division

  CS 5 views 0 comments 0 points Most recent by CS October 2021CS Conversations
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  Welcome Letter/Email

  joe Leung 2 views 0 comments 0 points Most recent by joe Leung October 2021CS Conversations
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  Office wishlist

  Jeremy Owsley 3 views 0 comments 0 points Most recent by Jeremy Owsley October 2021CS Conversations
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  Something Scary: "We're good"

  Russell Bourne 5 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  How to motivate / Convince Customer for next Product upgrade?

  Saroj Singh 5 views 0 comments 0 points Most recent by Saroj Singh October 2021CS Conversations
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  Topics/Ideas for CSM Team Meetings

  tjwwheel 914 views 13 comments 0 points Most recent by Brittany Newman October 2021CS Conversations
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  Bonus / Comp metrics for tech-touch, monthly subscriptions?

  Liam Dunne 7 views 1 comment 0 points Most recent by Ed Powers October 2021CS Conversations
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  What have you learned starting a consulting program?

  Mike Kochczynski 3 views 2 comments 0 points Most recent by Ed Powers October 2021CS Conversations
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 7 views 10 comments 0 points Most recent by matmoody October 2021CS Technology
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  Ways to establish ownership in a start-up CS role

  Jean-Pierre Frost 17 views 4 comments 0 points Most recent by Jean-Pierre Frost October 2021CS Conversations
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  Mentorship for our CS team (mid-level managers)

  Philipp Maucher 17 views 1 comment 0 points Most recent by Jeffrey Kushmerek October 2021CS Conversations
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  B2B2C? Key Differences in Strategy between Customer Success and Partner Success

  Kevin Mitchell Leonor 55 views 1 comment 0 points Most recent by Andrew Marks October 2021CS Conversations
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  Customer Success Plans at Scale

  Steve Mcdougal 51 views 0 comments 0 points Most recent by Steve Mcdougal September 2021CS Conversations