Discussion List

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  Hiring for a Mid-Market CSM at Common Room!

  djs 89 views 1 comment 0 points Most recent by jetwaroo October 21CS Conversations
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  Finding CSM Talent

  optimizer303 674 views 3 comments 2 points Most recent by Bhoke Harrizon October 21CS Conversations
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  Seeking CS/Renewals role- I get the spiffs!

  Msg325 13 views 0 comments 0 points Started by Msg325 September 26 CS Conversations
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  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 89 views 1 comment 0 points Most recent by Chad Horenfeldt July 16CS Conversations
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  Outsourcing Customer Success/Account Management

  BenB 524 views 13 comments 0 points Most recent by alexjoouk July 8CS Operations Conversations
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  Customer Success Charter

  MJ 57 views 1 comment 0 points Most recent by Mikael Blaisdell May 23CS Conversations
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  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 72 views 1 comment 0 points Most recent by Mikael Blaisdell March 7CS Conversations
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  Need an online community built? CS product practice needed.

  Sabie-Fleming 911 views 0 comments 0 points Started by Sabie-Fleming February 4 CS Conversations
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  Missed this week's Office Hours?

  Heather Wendt 33 views 0 comments 0 points Started by Heather Wendt January 24 GGR Cafe
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  Kicking Off New Digital CS Program

  Garrett_Mesa 685 views 13 comments 2 points Most recent by Karen Bros January 9CS Conversations
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  Customer Success in 2025... What’s next for us?

  Melissa B 93 views 0 comments 0 points Started by Melissa B January 3 CS Conversations
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  2024 trends in CS

  Udynska 23 views 0 comments 0 points Started by Udynska December 2024 CS Conversations
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  What is your end of year focus?

  Heather Wendt 351 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
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  CS Trends Report Insight Gathering

  Heather Wendt 63 views 0 comments 3 points Started by Heather Wendt September 2024 GGR Cafe
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  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 145 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
• 
  QBR Script and template

  EvaS 665 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
• 
  Career Crossroads: Navigating New Horizons

  lawoltz 175 views 6 comments 1 point Most recent by PiperWilson May 2024Future Customer Success Professionals
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  Should CEOs spend "a day in our shoes"?

  Bob London 217 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
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  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 517 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
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  Meet Your Peers

  Heather Wendt 369 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
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  Feedback. The Necessary Evil

  Ajgruber 155 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
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  Success Metrics

  Seda 129 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 193 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
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  CSMs as Content Providers

  Pam Micznik 163 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations
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  Starting from scratch: lessons learned

  Brian O'Keeffe 85 views 1 comment 4 points Most recent by Heather Wendt March 2024CS Conversations
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  How will using AI tools as CSM's change our day-to-day work?

  Meg Valentine 167 views 3 comments 1 point Most recent by parth March 2024CS Technology
• 
  CSM and CAM interactions (Customer Success Managers & Customer Account Managers)

  Mark Sims 289 views 4 comments 1 point Most recent by DbradyScaledCS March 2024CS Conversations
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  Performances Churn and NRR vs Accounting Churn

  Lyne 109 views 1 comment 0 points Most recent by Ed Powers February 2024CS Technology
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  Upskilling Strategy for CSMs

  Olivia_Williams 74 views 1 comment 0 points Most recent by Ed Powers February 2024CS Conversations
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  Looking for Customer Success role

  Mansi Jain 71 views 2 comments 1 point Most recent by Jordan Silverman February 2024Future Customer Success Professionals