Discussion List

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  Playbook Templates

  Amanda Watson 142 views 3 comments 0 points Most recent by Erika Villarreal September 2021CS Conversations
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  Gamifying Adoption?

  Jason Kobs 11 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

  Sruti Satish 1 view 0 comments 4 points Most recent by Sruti Satish September 2021CS Technology
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  Scaling SC Meetup 09-15-21

  Jeremy Donaldson 11 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology
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  As a CSM, do you feel that you have leverage over the tools used in your organization?

  Farouq Aldori 1 view 0 comments 0 points Most recent by Farouq Aldori September 2021CS Conversations
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  Examples of Most Effective OKRs

  Brian Hansen 41 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Conversations
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  Commercial responsibilities for Customer Success/Relationship

  Lisa Pratt 1 view 1 comment 0 points Most recent by Andrew Marks September 2021CS Conversations
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  Native language phone support: Impact on Churn

  Robert Kaloustian 1 view 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
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  CS Data Points to share with C Suite

  Brian Hansen 1 view 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
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  Customer Success Enablement: What's working, challenging, and/or unanswered?

  William Buckingham 11 views 2 comments 0 points Most recent by Broc Bebout September 2021CS Conversations
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  Customer Advocacy Board or Customer Advisory Board?

  Julie Schifter 41 views 3 comments 0 points Most recent by Jeff Heckler September 2021CS Conversations
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  Top 5 focus areas as the first VP/Director of CS

  Kev Robson 1 view 6 comments 0 points Most recent by Kev Robson September 2021CS Conversations
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  Connecting with Remote Colleagues - Zoom Happy Hours Arent Working

  BenB 1 view 0 comments 0 points Most recent by BenB September 2021CS Conversations
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 31 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
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  CS Introduction Presentation to Clients

  Larissa Carlotti 1 view 4 comments 0 points Most recent by Chris Dizon September 2021CS Conversations
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  NPS Follow-Up Question

  Brooke Carrie 1 view 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Relationship between different CS Teams!

  Larissa Carlotti 1 view 1 comment 0 points Most recent by Celine Bocchi September 2021CS Conversations
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  Top "Customer Success" Related Questions being searched on Google

  BenB 41 views 10 comments 0 points Most recent by BenB September 2021CS Conversations
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  Content is a key to engaging customers. I found a great hack to help with the task.

  Rob Kagan 1 view 0 comments 0 points Most recent by Rob Kagan September 2021CS Conversations
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  30-60-90 day plan for CSMs and CS OPs

  Rachel Provan 844 views 4 comments 0 points Most recent by Sruti Satish September 2021CS Conversations
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  Benchmarks and Ideas for a Client Portal (Service/ Consulting Business)

  Larissa Carlotti 1 view 0 comments 0 points Most recent by Larissa Carlotti September 2021CS Conversations
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  Global Resource Models for CS

  Allison Bantz 21 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations
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  Engaging with Executive Sponsors

  Alex Tran 31 views 1 comment 0 points Most recent by BenB August 2021CS Conversations
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  LMS for client onboarding

  Amit Kumar 22 views 8 comments 0 points Most recent by Pam Micznik August 2021CS Conversations
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  Where else outside of GGR have you been able to resources CSM talent?

  David Nedohin 1 view 6 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Customer on-site visits (pre and post covid)

  Mark Sims 1 view 0 comments 0 points Most recent by Mark Sims August 2021CS Conversations
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  How to deal with unresponsive clients?

  Aci Amar 31 views 13 comments 0 points Most recent by veronica lane August 2021CS Conversations
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  Appointment Scheduling Software

  Brian Hansen 1 view 14 comments 0 points Most recent by Jessica Harris August 2021CS Conversations
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  Training new Employees

  Sophie Quinn 1 view 1 comment 0 points Most recent by Jagjit Swain August 2021CS Conversations
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  Consultant to Advise on Restructuring Existing CS Organization

  Bill Pierznik 1 view 8 comments 0 points Most recent by Andreas Knoefel August 2021CS Conversations