CS Team

Discussion List

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  What have you learned starting a consulting program?

  Mike Kochczynski 3 views 2 comments 0 points Most recent by Ed Powers October 2021CS Conversations
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 1 view 10 comments 0 points Most recent by matmoody October 2021CS Technology
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  Ways to establish ownership in a start-up CS role

  Jean-Pierre Frost 13 views 4 comments 0 points Most recent by Jean-Pierre Frost October 2021CS Conversations
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  Mentorship for our CS team (mid-level managers)

  Philipp Maucher 21 views 1 comment 0 points Most recent by Jeffrey Kushmerek October 2021CS Conversations
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  B2B2C? Key Differences in Strategy between Customer Success and Partner Success

  Kevin Mitchell Leonor 51 views 1 comment 0 points Most recent by Andrew Marks October 2021CS Conversations
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  Customer Success Plans at Scale

  Steve Mcdougal 51 views 0 comments 0 points Most recent by Steve Mcdougal September 2021CS Conversations
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 21 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Customer advocacy program

  Lilli Gordon 22 views 1 comment 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  Playbook Templates

  Amanda Watson 141 views 3 comments 0 points Most recent by Erika Villarreal September 2021CS Conversations
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  Gamifying Adoption?

  Jason Kobs 31 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

  Sruti Satish 41 views 0 comments 4 points Most recent by Sruti Satish September 2021CS Technology
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  Scaling SC Meetup 09-15-21

  Jeremy Donaldson 11 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology
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  As a CSM, do you feel that you have leverage over the tools used in your organization?

  Farouq Aldori 11 views 0 comments 0 points Most recent by Farouq Aldori September 2021CS Conversations
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  Examples of Most Effective OKRs

  Brian Hansen 67 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Conversations
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  Commercial responsibilities for Customer Success/Relationship

  Lisa Pratt 11 views 1 comment 0 points Most recent by Andrew Marks September 2021CS Conversations
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  Native language phone support: Impact on Churn

  Robert Kaloustian 11 views 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
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  CS Data Points to share with C Suite

  Brian Hansen 11 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
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  Customer Success Enablement: What's working, challenging, and/or unanswered?

  William Buckingham 21 views 2 comments 0 points Most recent by Broc Bebout September 2021CS Conversations
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  Customer Advocacy Board or Customer Advisory Board?

  Julie Schifter 45 views 3 comments 0 points Most recent by Jeff Heckler September 2021CS Conversations
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  Top 5 focus areas as the first VP/Director of CS

  Kev Robson 13 views 6 comments 0 points Most recent by Kev Robson September 2021CS Conversations
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  Connecting with Remote Colleagues - Zoom Happy Hours Arent Working

  BenB 1 view 0 comments 0 points Most recent by BenB September 2021CS Conversations
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 63 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
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  CS Introduction Presentation to Clients

  Larissa Carlotti 11 views 4 comments 0 points Most recent by Chris Dizon September 2021CS Conversations
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  NPS Follow-Up Question

  Brooke Carrie 11 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Relationship between different CS Teams!

  Larissa Carlotti 1 view 1 comment 0 points Most recent by Celine Bocchi September 2021CS Conversations
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  Top "Customer Success" Related Questions being searched on Google

  BenB 41 views 10 comments 0 points Most recent by BenB September 2021CS Conversations
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  Content is a key to engaging customers. I found a great hack to help with the task.

  Rob Kagan 1 view 0 comments 0 points Most recent by Rob Kagan September 2021CS Conversations
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  30-60-90 day plan for CSMs and CS OPs

  Rachel Provan 901 views 4 comments 0 points Most recent by Sruti Satish September 2021CS Conversations
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  Benchmarks and Ideas for a Client Portal (Service/ Consulting Business)

  Larissa Carlotti 1 view 0 comments 0 points Most recent by Larissa Carlotti September 2021CS Conversations
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  Global Resource Models for CS

  Allison Bantz 21 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations