CS Team

Discussion List

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  What is a CSM? Presentation to Sales Team

  Nick Thomas 63 views 2 comments 0 points Most recent by Nick Thomas October 2021CS Conversations
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  Transforming to SaaS and set up of new CS division

  CS 2 views 0 comments 0 points Most recent by CS October 2021CS Conversations
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  Welcome Letter/Email

  joe Leung 5 views 0 comments 0 points Most recent by joe Leung October 2021CS Conversations
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  Office wishlist

  Jeremy Owsley 3 views 0 comments 0 points Most recent by Jeremy Owsley October 2021CS Conversations
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  Something Scary: "We're good"

  Russell Bourne 14 views 0 comments 1 point Most recent by Russell Bourne October 2021CS Conversations
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  How to motivate / Convince Customer for next Product upgrade?

  Saroj Singh 14 views 0 comments 0 points Most recent by Saroj Singh October 2021CS Conversations
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  Topics/Ideas for CSM Team Meetings

  tjwwheel 1.2K views 13 comments 0 points Most recent by Brittany Newman October 2021CS Conversations
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  Bonus / Comp metrics for tech-touch, monthly subscriptions?

  Liam Dunne 4 views 1 comment 0 points Most recent by Ed Powers October 2021CS Conversations
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  What have you learned starting a consulting program?

  Mike Kochczynski 4 views 2 comments 0 points Most recent by Ed Powers October 2021CS Conversations
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  Documenting Customer Cancellations to Drive Actions

  Amber Monroe 32 views 10 comments 0 points Most recent by matmoody October 2021CS Technology
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  Ways to establish ownership in a start-up CS role

  Jean-Pierre Frost 13 views 4 comments 0 points Most recent by Jean-Pierre Frost October 2021CS Conversations
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  Mentorship for our CS team (mid-level managers)

  Philipp Maucher 38 views 1 comment 0 points Most recent by Jeffrey Kushmerek October 2021CS Conversations
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  B2B2C? Key Differences in Strategy between Customer Success and Partner Success

  Kevin Mitchell Leonor 52 views 1 comment 0 points Most recent by Andrew Marks October 2021CS Conversations
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  Customer Success Plans at Scale

  Steve Mcdougal 54 views 0 comments 0 points Most recent by Steve Mcdougal September 2021CS Conversations
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  Quick Hits: Things That Aren't Scary

  Russell Bourne 23 views 0 comments 1 point Most recent by Russell Bourne September 2021CS Conversations
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  Customer advocacy program

  Lilli Gordon 21 views 1 comment 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  Playbook Templates

  Amanda Watson 142 views 3 comments 0 points Most recent by Erika Villarreal September 2021CS Conversations
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  Gamifying Adoption?

  Jason Kobs 34 views 3 comments 0 points Most recent by Stella Ikhnana September 2021CS Conversations
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  A Guide For VP Of Customer Success (CS) To Achieve 125% ARR!

  Sruti Satish 42 views 0 comments 4 points Most recent by Sruti Satish September 2021CS Technology
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  Scaling SC Meetup 09-15-21

  Jeremy Donaldson 32 views 6 comments 0 points Most recent by Jan Young September 2021CS Technology
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  As a CSM, do you feel that you have leverage over the tools used in your organization?

  Farouq Aldori 13 views 0 comments 0 points Most recent by Farouq Aldori September 2021CS Conversations
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  Examples of Most Effective OKRs

  Brian Hansen 96 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Conversations
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  Commercial responsibilities for Customer Success/Relationship

  Lisa Pratt 15 views 1 comment 0 points Most recent by Andrew Marks September 2021CS Conversations
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  Native language phone support: Impact on Churn

  Robert Kaloustian 14 views 0 comments 0 points Most recent by Robert Kaloustian September 2021CS Technology
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  CS Data Points to share with C Suite

  Brian Hansen 28 views 8 comments 0 points Most recent by Brian Hansen September 2021CS Technology
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  Customer Success Enablement: What's working, challenging, and/or unanswered?

  William Buckingham 27 views 2 comments 0 points Most recent by Broc Bebout September 2021CS Conversations
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  Customer Advocacy Board or Customer Advisory Board?

  Julie Schifter 44 views 3 comments 0 points Most recent by Jeff Heckler September 2021CS Conversations
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  Top 5 focus areas as the first VP/Director of CS

  Kev Robson 14 views 6 comments 0 points Most recent by Kev Robson September 2021CS Conversations
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  Connecting with Remote Colleagues - Zoom Happy Hours Arent Working

  BenB 5 views 0 comments 0 points Most recent by BenB September 2021CS Conversations
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 65 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations