CS Team

Discussion List

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  Connecting with Remote Colleagues - Zoom Happy Hours Arent Working

  BenB 11 views 0 comments 0 points Most recent by BenB September 2021CS Conversations
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  Onboarding Packages - creating multiple packages for new customer onboarding

  Mike Komadina 77 views 8 comments 0 points Most recent by Nicholas Ciambrello September 2021CS Conversations
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  CS Introduction Presentation to Clients

  Larissa Carlotti 20 views 4 comments 0 points Most recent by Chris Dizon September 2021CS Conversations
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  NPS Follow-Up Question

  Brooke Carrie 19 views 1 comment 0 points Most recent by Steve Bernstein September 2021CS Technology
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  Relationship between different CS Teams!

  Larissa Carlotti 6 views 1 comment 0 points Most recent by Celine Bocchi September 2021CS Conversations
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  Top "Customer Success" Related Questions being searched on Google

  BenB 95 views 10 comments 0 points Most recent by BenB September 2021CS Conversations
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  Content is a key to engaging customers. I found a great hack to help with the task.

  Rob Kagan 7 views 0 comments 0 points Most recent by Rob Kagan September 2021CS Conversations
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  30-60-90 day plan for CSMs and CS OPs

  Rachel Provan 940 views 4 comments 0 points Most recent by Sruti Satish September 2021CS Conversations
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  Benchmarks and Ideas for a Client Portal (Service/ Consulting Business)

  Larissa Carlotti 6 views 0 comments 0 points Most recent by Larissa Carlotti September 2021CS Conversations
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  Global Resource Models for CS

  Allison Bantz 41 views 0 comments 0 points Most recent by Allison Bantz August 2021CS Conversations
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  Engaging with Executive Sponsors

  Alex Tran 38 views 1 comment 0 points Most recent by BenB August 2021CS Conversations
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  LMS for client onboarding

  Amit Kumar 31 views 8 comments 0 points Most recent by Pam Micznik August 2021CS Conversations
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  Where else outside of GGR have you been able to resources CSM talent?

  David Nedohin 32 views 6 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Customer on-site visits (pre and post covid)

  Mark Sims 16 views 0 comments 0 points Most recent by Mark Sims August 2021CS Conversations
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  How to deal with unresponsive clients?

  Aci Amar 148 views 13 comments 0 points Most recent by veronica lane August 2021CS Conversations
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  Appointment Scheduling Software

  Brian Hansen 25 views 14 comments 0 points Most recent by Jessica Harris August 2021CS Conversations
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  Training new Employees

  Sophie Quinn 7 views 1 comment 0 points Most recent by Jagjit Swain August 2021CS Conversations
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  Consultant to Advise on Restructuring Existing CS Organization

  Bill Pierznik 68 views 8 comments 0 points Most recent by Andreas Knoefel August 2021CS Conversations
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  Monthly Renewals & Churn

  Daryl Colborne 38 views 7 comments 0 points Most recent by Daryl Colborne August 2021CS Conversations
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  G2 review campaign

  [Deleted User] 524 views 6 comments 0 points Most recent by Lisa Pratt August 2021CS Conversations
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  Outsourcing the onboarding/implementation and the structure of CSM department

  Vid Lekovac 51 views 10 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Assigning CSMs to the end customers of your partners

  Steve Mcdougal 8 views 1 comment 0 points Most recent by Nitish Ghai August 2021CS Conversations
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  Can the GGR Podcast go parabolic??

  [Deleted User] 116 views 13 comments 0 points Most recent by Brian Hansen August 2021CS Conversations
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  Communication Workflow / Technology

  Nandkishor Tripathi 19 views 3 comments 0 points Most recent by Lisa Davis August 2021CS Technology
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  Does the CS team own the Upsell/Cross opportunity?

  Scott Hair 6 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Conversations
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  Success vs. Support: how does client know which to contact?

  Mark Carlebach 100 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Conversations
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  Is conversion (trial stage a CS responsibility)?

  Gabriela Palacios 8 views 1 comment 0 points Most recent by Liam Dunne August 2021CS Conversations
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  Community Incentives

  Katherine Bentley 18 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
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  Looking for advice

  Kevin Bartram 20 views 1 comment 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Playbooks: The common to the obscure

  Melissa Logothetis 81 views 4 comments 0 points Most recent by Melissa Flygare August 2021CS Conversations