CS Team

Discussion List

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  Engaging with Executive Sponsors

  Alex Tran 33 views 1 comment 0 points Most recent by BenB August 2021CS Conversations
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  LMS for client onboarding

  Amit Kumar 27 views 8 comments 0 points Most recent by Pam Micznik August 2021CS Conversations
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  Where else outside of GGR have you been able to resources CSM talent?

  David Nedohin 11 views 6 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Customer on-site visits (pre and post covid)

  Mark Sims 11 views 0 comments 0 points Most recent by Mark Sims August 2021CS Conversations
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  How to deal with unresponsive clients?

  Aci Amar 93 views 13 comments 0 points Most recent by veronica lane August 2021CS Conversations
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  Appointment Scheduling Software

  Brian Hansen 13 views 14 comments 0 points Most recent by Jessica Harris August 2021CS Conversations
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  Training new Employees

  Sophie Quinn 1 view 1 comment 0 points Most recent by Jagjit Swain August 2021CS Conversations
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  Consultant to Advise on Restructuring Existing CS Organization

  Bill Pierznik 37 views 8 comments 0 points Most recent by Andreas Knoefel August 2021CS Conversations
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  Monthly Renewals & Churn

  Daryl Colborne 18 views 7 comments 0 points Most recent by Daryl Colborne August 2021CS Conversations
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  G2 review campaign

  [Deleted User] 231 views 6 comments 0 points Most recent by Lisa Pratt August 2021CS Conversations
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  Outsourcing the onboarding/implementation and the structure of CSM department

  Vid Lekovac 41 views 10 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Assigning CSMs to the end customers of your partners

  Steve Mcdougal 1 view 1 comment 0 points Most recent by Nitish Ghai August 2021CS Conversations
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  Can the GGR Podcast go parabolic??

  [Deleted User] 97 views 13 comments 0 points Most recent by Brian Hansen August 2021CS Conversations
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  Communication Workflow / Technology

  Nandkishor Tripathi 11 views 3 comments 0 points Most recent by Lisa Davis August 2021CS Technology
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  Does the CS team own the Upsell/Cross opportunity?

  Scott Hair 1 view 4 comments 0 points Most recent by Mark Flanagan August 2021CS Conversations
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  Success vs. Support: how does client know which to contact?

  Mark Carlebach 65 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Conversations
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  Is conversion (trial stage a CS responsibility)?

  Gabriela Palacios 1 view 1 comment 0 points Most recent by Liam Dunne August 2021CS Conversations
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  Community Incentives

  Katherine Bentley 11 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
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  Looking for advice

  Kevin Bartram 1 view 1 comment 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Playbooks: The common to the obscure

  Melissa Logothetis 61 views 4 comments 0 points Most recent by Melissa Flygare August 2021CS Conversations
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  Help! Which metrics should I use?

  Tatyana Ventura 21 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
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  Unique CSM offerings?

  Chris Dizon 1 view 0 comments 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Team Structure and Titles

  Anthony Edwards 93 views 6 comments 0 points Most recent by Anthony Edwards August 2021CS Conversations
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  Customer Satisfaction Questions to measure CSM performance/effectiveness

  Andrew Szmytka 11 views 0 comments 0 points Most recent by Andrew Szmytka August 2021CS Conversations
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  Luxury hospitality management to CSM career change

  Ian Schwarz 31 views 9 comments 0 points Most recent by AJ Mackey August 2021CS Conversations
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  Churn Tracking Document

  Shahira Carstensen 11 views 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
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  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 1 view 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
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  Create a dynamic onboarding/implementation flow chart?

  Scott Kronzek 11 views 2 comments 0 points Most recent by jennyweigle August 2021CS Conversations
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  Slide / Power Point Best Practices and Design Training

  Leanna Castello 11 views 3 comments 0 points Most recent by Jordan Hopkins August 2021CS Conversations
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  Scaling a success team

  Molly Henson 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor August 2021CS Conversations