Discussion List

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  Monthly Renewals & Churn

  Daryl Colborne 11 views 7 comments 0 points Most recent by Daryl Colborne August 2021CS Conversations
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  G2 review campaign

  [Deleted User] 81 views 6 comments 0 points Most recent by Lisa Pratt August 2021CS Conversations
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  Outsourcing the onboarding/implementation and the structure of CSM department

  Vid Lekovac 1 view 10 comments 0 points Most recent by Jeff Heckler August 2021CS Conversations
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  Assigning CSMs to the end customers of your partners

  Steve Mcdougal 1 view 1 comment 0 points Most recent by Nitish Ghai August 2021CS Conversations
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  Can the GGR Podcast go parabolic??

  [Deleted User] 91 views 13 comments 0 points Most recent by Brian Hansen August 2021CS Conversations
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  Communication Workflow / Technology

  Nandkishor Tripathi 11 views 3 comments 0 points Most recent by Lisa Davis August 2021CS Technology
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  Does the CS team own the Upsell/Cross opportunity?

  Scott Hair 1 view 4 comments 0 points Most recent by Mark Flanagan August 2021CS Conversations
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  Success vs. Support: how does client know which to contact?

  Mark Carlebach 51 views 6 comments 0 points Most recent by Paul Duffett August 2021CS Conversations
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  Is conversion (trial stage a CS responsibility)?

  Gabriela Palacios 1 view 1 comment 0 points Most recent by Liam Dunne August 2021CS Conversations
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  Community Incentives

  Katherine Bentley 11 views 4 comments 0 points Most recent by Triin Ilves August 2021CS Conversations
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  Looking for advice

  Kevin Bartram 1 view 1 comment 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Playbooks: The common to the obscure

  Melissa Logothetis 41 views 4 comments 0 points Most recent by Melissa Flygare August 2021CS Conversations
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  Help! Which metrics should I use?

  Tatyana Ventura 11 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
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  Unique CSM offerings?

  Chris Dizon 1 view 0 comments 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Team Structure and Titles

  Anthony Edwards 91 views 6 comments 0 points Most recent by Anthony Edwards August 2021CS Conversations
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  Customer Satisfaction Questions to measure CSM performance/effectiveness

  Andrew Szmytka 1 view 0 comments 0 points Most recent by Andrew Szmytka August 2021CS Conversations
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  Luxury hospitality management to CSM career change

  Ian Schwarz 11 views 9 comments 0 points Most recent by AJ Mackey August 2021CS Conversations
• 
  Churn Tracking Document

  Shahira Carstensen 1 view 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
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  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 1 view 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
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  Create a dynamic onboarding/implementation flow chart?

  Scott Kronzek 1 view 2 comments 0 points Most recent by jennyweigle August 2021CS Conversations
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  Slide / Power Point Best Practices and Design Training

  Leanna Castello 11 views 3 comments 0 points Most recent by Jordan Hopkins August 2021CS Conversations
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  Scaling a success team

  Molly Henson 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor August 2021CS Conversations
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  New Name for QBRs

  John O'Connell 1 view 1 comment 0 points Most recent by Kristi Faltorusso August 2021CS Conversations
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  Any Freshsuccess users?

  April Dupree 1 view 2 comments 0 points Most recent by Andrea Brisker July 2021CS Conversations
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  CSM team and Sales Team Collaboration Form/Questions?

  Stella Ikhnana 1 view 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
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  Starting a CS Org for a Telecom

  Bernard Nieto 12 views 5 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
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  Requests of customers from business units

  Andy Chandler 1 view 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
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  Game planning for a call after a churn notice

  LeahRutz 11 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
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  CSM Training

  Dima Vovchak 1 view 8 comments 0 points Most recent by Kathleen Fava July 2021CS Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 13 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology