CS Team

Discussion List

• 
  How are you combating churn in your organisation?

  Answered BaAvl 136 views 3 comments 0 points Most recent by yuliya67 February 26CS Operations Conversations
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  Improving Response Times for Customer Inquiries

  Answered australiacityguide 117 views 3 comments 0 points Most recent by Charlotte Naylor February 17CS Conversations
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  interships

  Mary 13 views 0 comments 0 points Started by Mary February 5 CS Conversations
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  New Member - CS Leader from Calgary

  Gayan Perera 31 views 0 comments 0 points Started by Gayan Perera January 22 CS Conversations
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  Customer Success commercial training

  Answered JessieA 133 views 3 comments 1 point Most recent by SarahMachon January 6CS Conversations
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  Open learning platform for CSMs

  Rahul Choudhary 41 views 0 comments 0 points Started by Rahul Choudhary January 6 CS Conversations
• 
  Hiring for a Mid-Market CSM at Common Room!

  djs 131 views 1 comment 0 points Most recent by jetwaroo October 2025CS Conversations
• 
  Finding CSM Talent

  optimizer303 871 views 3 comments 2 points Most recent by Bhoke Harrizon October 2025CS Conversations
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  Seeking CS/Renewals role- I get the spiffs!

  Msg325 11 views 0 comments 0 points Started by Msg325 September 2025 CS Conversations
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  📕 The Strategic Customer Success Manager has officially launched

  Chad Horenfeldt 101 views 1 comment 0 points Most recent by Chad Horenfeldt July 2025CS Conversations
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  Outsourcing Customer Success/Account Management

  BenB 594 views 13 comments 0 points Most recent by alexjoouk July 2025CS Operations Conversations
• 
  Customer Success Charter

  MJ 51 views 1 comment 0 points Most recent by Mikael Blaisdell May 2025CS Conversations
• 
  Building a Scalable Customer Success Organization—What Do You Wish You Had from Day One?

  MJ 71 views 1 comment 0 points Most recent by Mikael Blaisdell March 2025CS Conversations
• 
  Need an online community built? CS product practice needed.

  Sabie-Fleming 911 views 0 comments 0 points Started by Sabie-Fleming February 2025 CS Conversations
• 
  Missed this week's Office Hours?

  Heather Wendt 31 views 0 comments 0 points Started by Heather Wendt January 2025 GGR Cafe
• 
  Kicking Off New Digital CS Program

  Garrett_Mesa 751 views 13 comments 2 points Most recent by Karen Bros January 2025CS Conversations
• 
  Customer Success in 2025... What’s next for us?

  Melissa B 121 views 0 comments 0 points Started by Melissa B January 2025 CS Conversations
• 
  2024 trends in CS

  Udynska 21 views 0 comments 0 points Started by Udynska December 2024 CS Conversations
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  What is your end of year focus?

  Heather Wendt 371 views 1 comment 1 point Most recent by brandon.orme November 2024GGR Cafe
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  CS Trends Report Insight Gathering

  Heather Wendt 71 views 0 comments 3 points Started by Heather Wendt September 2024 GGR Cafe
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  Seeking Input on the Usefulness of AI Bots for Customer Success Learning and Coaching

  Rahul Choudhary 151 views 1 comment 0 points Most recent by Ed Powers July 2024CS Technology
• 
  QBR Script and template

  EvaS 689 views 8 comments 2 points Most recent by Ed Powers June 2024CS Technology
• 
  Career Crossroads: Navigating New Horizons

  lawoltz 201 views 6 comments 1 point Most recent by PiperWilson May 2024Future Customer Success Professionals
• 
  Should CEOs spend "a day in our shoes"?

  Bob London 235 views 8 comments 1 point Most recent by Anna Alley April 2024CS Conversations
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  A suggested method for connecting our Product team into customer meetings

  Jennifer Frances 541 views 15 comments 0 points Most recent by llitton April 2024CS Conversations
• 
  Meet Your Peers

  Heather Wendt 393 views 14 comments 2 points Most recent by Anna Alley April 2024CS Conversations
• 
  Feedback. The Necessary Evil

  Ajgruber 163 views 4 comments 2 points Most recent by llitton April 2024Future Customer Success Professionals
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  Success Metrics

  Seda 133 views 3 comments 0 points Most recent by Seda April 2024CS Conversations
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  Self-Service vs Personalized Support

  Julie Fox 201 views 2 comments 2 points Most recent by Ola Ogungbemile April 2024CS Conversations
• 
  CSMs as Content Providers

  Pam Micznik 161 views 5 comments 1 point Most recent by Pam Micznik March 2024CS Conversations