CS Team

Discussion List

• 
  Team Structure and Titles

  Anthony Edwards 94 views 6 comments 0 points Most recent by Anthony Edwards August 2021CS Conversations
• 
  Customer Satisfaction Questions to measure CSM performance/effectiveness

  Andrew Szmytka 13 views 0 comments 0 points Most recent by Andrew Szmytka August 2021CS Conversations
• 
  Luxury hospitality management to CSM career change

  Ian Schwarz 59 views 9 comments 0 points Most recent by AJ Mackey August 2021CS Conversations
• 
  Churn Tracking Document

  Shahira Carstensen 12 views 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
• 
  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 3 views 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
• 
  Create a dynamic onboarding/implementation flow chart?

  Scott Kronzek 14 views 2 comments 0 points Most recent by jennyweigle August 2021CS Conversations
• 
  Slide / Power Point Best Practices and Design Training

  Leanna Castello 16 views 3 comments 0 points Most recent by Jordan Hopkins August 2021CS Conversations
• 
  Scaling a success team

  Molly Henson 4 views 1 comment 0 points Most recent by Kevin Mitchell Leonor August 2021CS Conversations
• 
  New Name for QBRs

  John O'Connell 3 views 1 comment 0 points Most recent by Kristi Faltorusso August 2021CS Conversations
• 
  Any Freshsuccess users?

  April Dupree 6 views 2 comments 0 points Most recent by Andrea Brisker July 2021CS Conversations
• 
  CSM team and Sales Team Collaboration Form/Questions?

  Stella Ikhnana 35 views 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
• 
  Starting a CS Org for a Telecom

  Bernard Nieto 51 views 5 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
• 
  Requests of customers from business units

  Andy Chandler 2 views 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
• 
  Game planning for a call after a churn notice

  LeahRutz 21 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
• 
  CSM Training

  Dima Vovchak 16 views 8 comments 0 points Most recent by Kathleen Fava July 2021CS Conversations
• 
  Creating an Idea Board

  Milivoje Jokanovic 46 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
• 
  Engagement Month: Adding Energy

  Russell Bourne 6 views 0 comments 0 points Most recent by Russell Bourne July 2021CS Technology
• 
  Manager of Customer Success Interview Process

  Ross Reitman 3 views 1 comment 0 points Most recent by Gwendolyn Radsch July 2021CS Conversations
• 
  CS Ops - Hire for Gainsight ability or analytics/process improvement?

  Rachel Provan 51 views 1 comment 0 points Most recent by Katie Baker July 2021CS Operations Conversations
• 
  Realizing value for long term clients

  Laurie Barlev 13 views 0 comments 0 points Most recent by Laurie Barlev July 2021CS Conversations
• 
  Guidance On Creating A Playbook

  Tristan Da Silva 138 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Conversations
• 
  SLA's

  Catherine Boland 4 views 1 comment 0 points Most recent by Matt Myszkowski July 2021CS Conversations
• 
  Engagement Month: Stay out of the friend zone. Keep customers focused and engaged

  Ashley Harpp 11 views 0 comments 1 point Most recent by Ashley Harpp July 2021CS Conversations
• 
  Training

  Alix Alkemade 2 views 4 comments 0 points Most recent by Celine Bocchi July 2021CS Conversations
• 
  How to build a Customer Success Strategy from ground up.

  Ebere Ukoh 2 views 0 comments 0 points Most recent by Ebere Ukoh July 2021CS Conversations
• 
  Handling seasonal usage within a health score

  Allastair Meffen 24 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
• 
  What internal documents should be included in an account plan?

  Julie Schifter 14 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
• 
  Customer success self-evaluation and performance review

  Rebecca George 14 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
• 
  Where do you recruit CS talent

  [Deleted User] 156 views 16 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
• 
  Planning Support for a New Product During Paid Partner Program vs. Post-Partner

  Bridget Lamb 12 views 0 comments 0 points Most recent by Bridget Lamb July 2021CS Technology