CS Team

Discussion List

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  Help! Which metrics should I use?

  Tatyana Ventura 42 views 4 comments 0 points Most recent by Mark Flanagan August 2021CS Technology
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  Unique CSM offerings?

  Chris Dizon 8 views 0 comments 0 points Most recent by Chris Dizon August 2021CS Conversations
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  Team Structure and Titles

  Anthony Edwards 105 views 6 comments 0 points Most recent by Anthony Edwards August 2021CS Conversations
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  Customer Satisfaction Questions to measure CSM performance/effectiveness

  Andrew Szmytka 17 views 0 comments 0 points Most recent by Andrew Szmytka August 2021CS Conversations
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  Luxury hospitality management to CSM career change

  Ian Schwarz 91 views 9 comments 0 points Most recent by AJ Mackey August 2021CS Conversations
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  Churn Tracking Document

  Shahira Carstensen 16 views 0 comments 0 points Most recent by Shahira Carstensen August 2021CS Technology
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  Trial conversions - a CS responsibility? Looking for advice

  Liam Dunne 6 views 1 comment 0 points Most recent by Rick Emery August 2021CS Conversations
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  Create a dynamic onboarding/implementation flow chart?

  Scott Kronzek 18 views 2 comments 0 points Most recent by jennyweigle August 2021CS Conversations
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  Slide / Power Point Best Practices and Design Training

  Leanna Castello 22 views 3 comments 0 points Most recent by Jordan Hopkins August 2021CS Conversations
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  Scaling a success team

  Molly Henson 8 views 1 comment 0 points Most recent by Kevin Mitchell Leonor August 2021CS Conversations
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  New Name for QBRs

  John O'Connell 12 views 1 comment 0 points Most recent by Kristi Faltorusso August 2021CS Conversations
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  Any Freshsuccess users?

  April Dupree 13 views 2 comments 0 points Most recent by Andrea Brisker July 2021CS Conversations
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  CSM team and Sales Team Collaboration Form/Questions?

  Stella Ikhnana 40 views 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
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  Starting a CS Org for a Telecom

  Bernard Nieto 77 views 5 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
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  Requests of customers from business units

  Andy Chandler 7 views 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
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  Game planning for a call after a churn notice

  LeahRutz 28 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
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  CSM Training

  Dima Vovchak 35 views 8 comments 0 points Most recent by Kathleen Fava July 2021CS Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 62 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
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  Engagement Month: Adding Energy

  Russell Bourne 11 views 0 comments 0 points Most recent by Russell Bourne July 2021CS Technology
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  Manager of Customer Success Interview Process

  Ross Reitman 9 views 1 comment 0 points Most recent by Gwendolyn Radsch July 2021CS Conversations
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  CS Ops - Hire for Gainsight ability or analytics/process improvement?

  Rachel Provan 59 views 1 comment 0 points Most recent by Katie Baker July 2021CS Operations Conversations
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  Realizing value for long term clients

  Laurie Barlev 16 views 0 comments 0 points Most recent by Laurie Barlev July 2021CS Conversations
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  Guidance On Creating A Playbook

  Tristan Da Silva 178 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Conversations
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  SLA's

  Catherine Boland 15 views 1 comment 0 points Most recent by Matt Myszkowski July 2021CS Conversations
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  Engagement Month: Stay out of the friend zone. Keep customers focused and engaged

  Ashley Harpp 16 views 0 comments 1 point Most recent by Ashley Harpp July 2021CS Conversations
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  Training

  Alix Alkemade 19 views 4 comments 0 points Most recent by Celine Bocchi July 2021CS Conversations
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  How to build a Customer Success Strategy from ground up.

  Ebere Ukoh 5 views 0 comments 0 points Most recent by Ebere Ukoh July 2021CS Conversations
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  Handling seasonal usage within a health score

  Allastair Meffen 33 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
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  What internal documents should be included in an account plan?

  Julie Schifter 27 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
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  Customer success self-evaluation and performance review

  Rebecca George 20 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations