CS Team

Discussion List

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  New Name for QBRs

  John O'Connell 1 view 1 comment 0 points Most recent by Kristi Faltorusso August 2021CS Conversations
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  Any Freshsuccess users?

  April Dupree 1 view 2 comments 0 points Most recent by Andrea Brisker July 2021CS Conversations
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  CSM team and Sales Team Collaboration Form/Questions?

  Stella Ikhnana 21 views 4 comments 0 points Most recent by Stella Ikhnana July 2021CS Conversations
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  Starting a CS Org for a Telecom

  Bernard Nieto 31 views 5 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
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  Requests of customers from business units

  Andy Chandler 1 view 4 comments 0 points Most recent by Steve Bernstein July 2021CS Conversations
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  Game planning for a call after a churn notice

  LeahRutz 21 views 5 comments 0 points Most recent by LeahRutz July 2021CS Conversations
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  CSM Training

  Dima Vovchak 1 view 8 comments 0 points Most recent by Kathleen Fava July 2021CS Conversations
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  Creating an Idea Board

  Milivoje Jokanovic 41 views 3 comments 0 points Most recent by Sophie Quinn July 2021CS Technology
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  Engagement Month: Adding Energy

  Russell Bourne 1 view 0 comments 0 points Most recent by Russell Bourne July 2021CS Technology
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  Manager of Customer Success Interview Process

  Ross Reitman 5 views 1 comment 0 points Most recent by Gwendolyn Radsch July 2021CS Conversations
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  CS Ops - Hire for Gainsight ability or analytics/process improvement?

  Rachel Provan 51 views 1 comment 0 points Most recent by Katie Baker July 2021CS Operations Conversations
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  Realizing value for long term clients

  Laurie Barlev 11 views 0 comments 0 points Most recent by Laurie Barlev July 2021CS Conversations
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  Guidance On Creating A Playbook

  Tristan Da Silva 97 views 3 comments 0 points Most recent by [Deleted User] July 2021CS Conversations
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  SLA's

  Catherine Boland 1 view 1 comment 0 points Most recent by Matt Myszkowski July 2021CS Conversations
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  Engagement Month: Stay out of the friend zone. Keep customers focused and engaged

  Ashley Harpp 11 views 0 comments 1 point Most recent by Ashley Harpp July 2021CS Conversations
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  Training

  Alix Alkemade 1 view 4 comments 0 points Most recent by Celine Bocchi July 2021CS Conversations
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  How to build a Customer Success Strategy from ground up.

  Ebere Ukoh 1 view 0 comments 0 points Most recent by Ebere Ukoh July 2021CS Conversations
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  Handling seasonal usage within a health score

  Allastair Meffen 21 views 2 comments 0 points Most recent by Allastair Meffen July 2021CS Conversations
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  What internal documents should be included in an account plan?

  Julie Schifter 11 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Technology
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  Customer success self-evaluation and performance review

  Rebecca George 11 views 1 comment 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
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  Where do you recruit CS talent

  [Deleted User] 121 views 16 comments 0 points Most recent by Kevin Mitchell Leonor July 2021CS Conversations
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  Planning Support for a New Product During Paid Partner Program vs. Post-Partner

  Bridget Lamb 11 views 0 comments 0 points Most recent by Bridget Lamb July 2021CS Technology
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  Calling all Aussie CSMs! Join us at CSA Meetup #2 - Customer Success & Selling, hosted by Yellowfin

  Sam Quirke 11 views 0 comments 0 points Most recent by Sam Quirke July 2021CS Conversations
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  Who Owns The User Guide?

  Zeeshan Gauba 1 view 0 comments 0 points Most recent by Zeeshan Gauba July 2021CS Conversations
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  Customer-oriented swag

  Triin Ilves 1 view 1 comment 0 points Most recent by Celine Bocchi July 2021CS Conversations
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  Customer won't give feedback

  Julie Schifter 21 views 1 comment 0 points Most recent by Anita Toth July 2021CS Conversations
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  Getting a tech touch program started for a SaaS

  Carlos Ascanio 11 views 2 comments 0 points Most recent by Nicholas Ciambrello July 2021CS Technology
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  PM/Implementation Manager to CSM transition

  Charles Kleinberg 1 view 0 comments 0 points Most recent by Charles Kleinberg June 2021CS Conversations
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  Interview questions

  Alix Alkemade 1 view 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
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  Incentivizing CS Pool for client event participation

  Celine Bocchi 1 view 0 comments 0 points Most recent by Celine Bocchi June 2021CS Conversations