CS Team

Digital Customer Enagement

Lisa Pratt 11 views 1 comment 0 points Most recent by Steve Bernstein June 2021CS Conversations
CSX platform advice

Numrah_Irfan 7 views 0 comments 0 points Most recent by Numrah_Irfan June 2021CS Conversations
Building a CSM team from the ground floor....

Brooke Carrie 24 views 30 comments 0 points Most recent by Vrushank Salaskar June 2021CS Technology
Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

Craig Jackson 3 views 5 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Client does not see CSM as source of truth, default is to try and connect to other team members

MC Jarvis 13 views 1 comment 0 points Most recent by Muneer Mubashir June 2021CS Conversations
CSM client load and moving from a sales led to a product led strategy

Michael Saia 35 views 1 comment 0 points Most recent by Muneer Mubashir June 2021CS Conversations
Topics of discussion for leaders joining the introductory meeting with customers

Marco Carrubba 9 views 2 comments 0 points Most recent by Marco Carrubba June 2021CS Conversations
Customer Welcome Pack - Feedback / Suggestions

Kintu Joseph 5 views 4 comments 0 points Most recent by Kintu Joseph June 2021CS Conversations
Launched! CS Ops Mentorship Program

Seth Wylie 7 views 0 comments 0 points Most recent by Seth Wylie June 2021CS Operations Conversations
Homework in the hiring process

Madelyn DePrey 13 views 0 comments 0 points Most recent by Madelyn DePrey June 2021CS Conversations
Split Cs software by tiers

Rachel Provan 3 views 5 comments 0 points Most recent by Rachel Provan June 2021CS Technology
Ed-tech Accessibility Consultant?

Abbey Byrne 15 views 2 comments 0 points Most recent by Pam Micznik June 2021CS Conversations
Do you have any proven intervention strategies to turn the tide of a lame duck program manager?

[Deleted User] 1 view 2 comments 0 points Most recent by Anna Alley June 2021CS Conversations
CSM Retention Clinics - Internal hackathons that help mitigate risks

Ashley Harpp 9 views 0 comments 2 points Most recent by Ashley Harpp June 2021CS Technology
Which would be a recommended certification program for CSM?

Mohammed Asif 41 views 8 comments 0 points Most recent by Dana Pavel June 2021CS Conversations
Have you built an internal use case library/knowledge base for your CS team?

Sofia Reimchen 5 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
Anyone have experience having other CSM's come speak to your CSM team?

Emily McIlwain 55 views 10 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
CSM Compensation

Jude Chiy 25 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
Finding Local Community as a Remote Employee

Nathan Petersen 4 views 1 comment 0 points Most recent by Mike Green June 2021CS Conversations
Variable cost models for Customer Onboarding

John Gatlin 45 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
What LMS system are you using with your customers and/or employees?

Amber Monroe 11 views 5 comments 0 points Most recent by Amber Monroe June 2021CS Conversations
Feedback for the number of touches post go-live

Ashley Wagner 1 view 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
Career motivated leader looking to get into CSM. Need help.

TJ McReynolds 3 views 0 comments 0 points Most recent by TJ McReynolds June 2021CS Conversations
Skills and Coaching Audit

Molly Henson 15 views 0 comments 1 point Most recent by Molly Henson June 2021CS Conversations
Are you being asked to weigh in on marketing strategy? (IMO, CMOs would be nuts not to ask you!)

Bob London 2 views 2 comments 0 points Most recent by Josh Buckley June 2021CS Conversations
Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

Anastasia Magnitskaia 5 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
Team Goals and Quarterly Bonus

Allison Manne 27 views 1 comment 0 points Most recent by Andrew Shoaff June 2021CS Conversations
CS Certifications

Byron Sacks 55 views 1 comment 0 points Most recent by Ashley Kappel May 2021CS Conversations
CSM Tiers (aka CSM1 and CSM2)

Karen Bros 66 views 16 comments 0 points Most recent by Sunil Nair May 2021CS Conversations
Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

Russell Bourne 7 views 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations