CS Team

Discussion List

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  Advice to First Time Manager

  Rachel Jennings 63 views 8 comments 0 points Most recent by Andreas Knoefel May 2021CS Conversations
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  Care to Share?

  [Deleted User] 2 views 0 comments 0 points Most recent by [Deleted User] May 2021CS Conversations
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  Tracking Net Recurring Revenue in Salesforce

  Dan Shamouilian 9 views 0 comments 0 points Most recent by Dan Shamouilian May 2021CS Technology
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  Playbook Question? As well as suggestions for building a Customer Success Department for Non-SaaS an

  Lex Miske 9 views 7 comments 0 points Most recent by erin christopher May 2021CS Conversations
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  Evaluating CS software

  Paul Mosenson 5 views 0 comments 0 points Most recent by Paul Mosenson May 2021CS Conversations
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  Customer Success Maturity Model & Answers to 5 Questions

  [Deleted User] 3 views 0 comments 4 points Most recent by [Deleted User] May 2021CS Conversations
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  Client meetings

  Lauren Livingston 1 view 0 comments 0 points Most recent by Lauren Livingston May 2021CS Conversations
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  RE: Playbook Question? As well as suggestions for building a Customer Success Department for Non-Saa

  Wayne McCulloch 1 view 0 comments 1 point Most recent by Wayne McCulloch May 2021CS Conversations
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  Renewal Ownership in Customer Success

  Allison Bantz 6 views 6 comments 0 points Most recent by Naomi Aiken May 2021CS Conversations
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  NPS Email Response Templates (promotor/detractor)

  Kimberly Bara 155 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
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  Customer Success Ops as a 2nd hire, am I crazy?

  Mike Arnone 71 views 14 comments 0 points Most recent by John Bosch May 2021CS Conversations
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  What challenges does your team have engaging on more strategic, business-level customer convos?

  Bob London 7 views 5 comments 0 points Most recent by Bob London May 2021CS Conversations
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  60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

  Bob London 7 views 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations
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  Moving to Larger Company

  Brian Hansen 11 views 0 comments 0 points Most recent by Brian Hansen May 2021CS Conversations
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  CS Ops - Getting Buy-In from the C-Suite

  Shari Srebnick 27 views 2 comments 0 points Most recent by Shari Srebnick May 2021CS Operations Conversations
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  Your CS book recommendation for 2021

  Ido Barnoam 11 views 3 comments 0 points Most recent by Wayne McCulloch May 2021CS Conversations
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  Transactional/ Consumption based Customer Success

  Katie Barthelmes 9 views 0 comments 0 points Most recent by Katie Barthelmes May 2021CS Conversations
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  Monday.com for CSMs

  Maor Gershoni 3 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
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  Bringing CS and SaaS to a Less-SaaS Industry

  Brian Hansen 3 views 2 comments 0 points Most recent by Brian Hansen May 2021CS Conversations
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  Customer wants to cancel. What happens next?

  gurd3v 53 views 23 comments 0 points Most recent by Brian Hartley May 2021CS Conversations
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  LinkedIn etiquette

  Laura Beavin-Yates 7 views 2 comments 0 points Most recent by Laura Beavin-Yates May 2021CS Conversations
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  Feedback on SuccessCoaching Outcome-Based Selling Bootcamp?

  lvautour 5 views 0 comments 0 points Most recent by lvautour April 2021CS Conversations
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  Establishing Executive Connections

  Michael Buccellato 33 views 3 comments 0 points Most recent by Carly Agar April 2021CS Conversations
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  How are you delivering business outcomes for customers?

  [Deleted User] 65 views 15 comments 0 points Most recent by Carly Agar April 2021CS Conversations
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  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 5 views 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
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  4 Tips to Keep Customers Engaged

  Ashley Harpp 13 views 0 comments 0 points Most recent by Ashley Harpp April 2021CS Conversations
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  Customer Service Training

  Matt Myszkowski 24 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Conversations
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  CS Team & Sales Training? Value Selling Framework rollout

  Brennan Hickey 7 views 4 comments 0 points Most recent by Aaron Thompson April 2021CS Conversations
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  Workflow Analysis + Process Design Tools

  Kelly Drey 3 views 3 comments 0 points Most recent by Kelly Drey April 2021CS Conversations
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  Transitioning Customers from a High touch to Low touch model

  erica newell 15 views 4 comments 0 points Most recent by Brian Hartley April 2021CS Conversations