CS Team

Discussion List

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  Which would be a recommended certification program for CSM?

  Mohammed Asif 118 views 8 comments 0 points Most recent by Dana Pavel June 2021CS Conversations
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  Have you built an internal use case library/knowledge base for your CS team?

  Sofia Reimchen 45 views 6 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Technology
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  Anyone have experience having other CSM's come speak to your CSM team?

  Emily McIlwain 104 views 10 comments 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
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  CSM Compensation

  Jude Chiy 38 views 1 comment 0 points Most recent by Kevin Mitchell Leonor June 2021CS Conversations
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  Finding Local Community as a Remote Employee

  Nathan Petersen 22 views 1 comment 0 points Most recent by Mike Green June 2021CS Conversations
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  Variable cost models for Customer Onboarding

  John Gatlin 72 views 3 comments 0 points Most recent by Will Stevenson June 2021CS Technology
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  What LMS system are you using with your customers and/or employees?

  Amber Monroe 52 views 5 comments 0 points Most recent by Amber Monroe June 2021CS Conversations
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  Feedback for the number of touches post go-live

  Ashley Wagner 10 views 1 comment 0 points Most recent by Surendranath June 2021CS Conversations
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  Career motivated leader looking to get into CSM. Need help.

  TJ McReynolds 7 views 0 comments 0 points Most recent by TJ McReynolds June 2021CS Conversations
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  Skills and Coaching Audit

  Molly Henson 17 views 0 comments 1 point Most recent by Molly Henson June 2021CS Conversations
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  Are you being asked to weigh in on marketing strategy? (IMO, CMOs would be nuts not to ask you!)

  Bob London 7 views 2 comments 0 points Most recent by Josh Buckley June 2021CS Conversations
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  Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations

  Anastasia Magnitskaia 65 views 6 comments 0 points Most recent by Harish Maiya June 2021CS Technology
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  Team Goals and Quarterly Bonus

  Allison Manne 39 views 1 comment 0 points Most recent by Andrew Shoaff June 2021CS Conversations
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  CS Certifications

  Byron Sacks 65 views 1 comment 0 points Most recent by Ashley Kappel May 2021CS Conversations
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  CSM Tiers (aka CSM1 and CSM2)

  Karen Bros 157 views 16 comments 0 points Most recent by Sunil Nair May 2021CS Conversations
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  Onboarding Stages... What Happened to Orientation? - by Marcus Sparks

  Russell Bourne 6 views 0 comments 3 points Most recent by Russell Bourne May 2021CS Conversations
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  Advice to First Time Manager

  Rachel Jennings 100 views 8 comments 0 points Most recent by Andreas Knoefel May 2021CS Conversations
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  Care to Share?

  [Deleted User] 8 views 0 comments 0 points Most recent by [Deleted User] May 2021CS Conversations
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  Tracking Net Recurring Revenue in Salesforce

  Dan Shamouilian 15 views 0 comments 0 points Most recent by Dan Shamouilian May 2021CS Technology
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  Playbook Question? As well as suggestions for building a Customer Success Department for Non-SaaS an

  Lex Miske 42 views 7 comments 0 points Most recent by erin christopher May 2021CS Conversations
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  Evaluating CS software

  Paul Mosenson 6 views 0 comments 0 points Most recent by Paul Mosenson May 2021CS Conversations
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  Customer Success Maturity Model & Answers to 5 Questions

  [Deleted User] 8 views 0 comments 4 points Most recent by [Deleted User] May 2021CS Conversations
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  Client meetings

  Lauren Livingston 8 views 0 comments 0 points Most recent by Lauren Livingston May 2021CS Conversations
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  RE: Playbook Question? As well as suggestions for building a Customer Success Department for Non-Saa

  Wayne McCulloch 6 views 0 comments 1 point Most recent by Wayne McCulloch May 2021CS Conversations
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  Renewal Ownership in Customer Success

  Allison Bantz 38 views 6 comments 0 points Most recent by Naomi Aiken May 2021CS Conversations
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  NPS Email Response Templates (promotor/detractor)

  Kimberly Bara 193 views 2 comments 0 points Most recent by Kimberly Bara May 2021CS Technology
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  Customer Success Ops as a 2nd hire, am I crazy?

  Mike Arnone 148 views 14 comments 0 points Most recent by John Bosch May 2021CS Conversations
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  What challenges does your team have engaging on more strategic, business-level customer convos?

  Bob London 47 views 5 comments 0 points Most recent by Bob London May 2021CS Conversations
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  60-second cheat sheet on how CSMs can have more strategic customer conversations (Thx ChurnZero!)

  Bob London 22 views 3 comments 0 points Most recent by Keishla Ceaser-Jones May 2021CS Conversations
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  Moving to Larger Company

  Brian Hansen 19 views 0 comments 0 points Most recent by Brian Hansen May 2021CS Conversations