CS Team

Monthly Coffee Chat with Ed Powers

Ashley Harpp 1 view 0 comments 1 point Most recent by Ashley Harpp March 2021CS Conversations

Why marketing & CS may be the undiscovered "peanut butter & chocolate" combo (S/O to Jeff Bruensbach

Bob London 1 view 4 comments 0 points Most recent by Bob London March 2021CS Conversations

What does "customer success excellence" mean to you?

Jeremy Donaldson 1 view 2 comments 0 points Most recent by Ed Powers March 2021CS Conversations

Thoughts on the Chief Revenue Officer?

Jeremy Mulder 31 views 8 comments 0 points Most recent by Zeeshan Gauba March 2021CS Conversations

Call for 2021 Committee Members

[Deleted User] 121 views 12 comments 0 points Most recent by Rachel Keen March 2021CS Conversations

Renewal Surveys

Allison Bantz 11 views 3 comments 0 points Most recent by Matt Myszkowski March 2021CS Conversations

Customer Success Engagement Model - Discovery to Advocacy

Byron Sacks 1 view 7 comments 0 points Most recent by Byron Sacks March 2021CS Conversations

Product Marketing Sitting on CS Team?

Rachel Yockey 1 view 5 comments 0 points Most recent by Rachel Yockey March 2021CS Conversations

Owning the Customer Journey, How to transition the conversation from one milestone to the next

Kaliah Loney 21 views 5 comments 0 points Most recent by Sana Farooq March 2021CS Conversations

Exit Interview Results : Presentation Suggestions

Shari Srebnick 11 views 6 comments 0 points Most recent by Bob London March 2021CS Conversations

Starting to use SAM's and looking for insight into weekly and monthly cadence for Enterprise account

Jeffrey Kushmerek 11 views 1 comment 0 points Most recent by Daniel Hoesing March 2021CS Conversations

Customer Onboarding Challenge

Mark Flanagan 1 view 0 comments 0 points Most recent by Mark Flanagan March 2021CS Conversations

Cross-functional Peak Moment?

Jeremy Mulder 33 views 4 comments 0 points Most recent by Melanie Flores March 2021CS Conversations

Anyone has an experience running a CS for software development company not SaaS?

Mohammad Abu Alsha'r 1 view 1 comment 0 points Most recent by Steph Scott March 2021CS Conversations

Capacity Planning CSMs

Erika Villarreal 11 views 0 comments 3 points Most recent by Erika Villarreal March 2021CS Conversations

CSMs working with SMBs

Ashley Harpp 1 view 2 comments 0 points Most recent by Steve Bernstein March 2021CS Conversations

April - National Stress Awareness Month

Lauren Livingston 1 view 0 comments 0 points Most recent by Lauren Livingston March 2021CS Conversations

4 Keys to a GREAT QBR

Ashley Harpp 21 views 0 comments 3 points Most recent by Ashley Harpp March 2021CS Conversations

Searching for insights about configuration reviews

Julie Schifter 11 views 1 comment 0 points Most recent by William Buckingham March 2021CS Technology

Celebrating with your team!

Jeremy Mulder 11 views 5 comments 0 points Most recent by Betty Ernst March 2021CS Conversations

Private Message Spam

[Deleted User] 11 views 0 comments 0 points Most recent by [Deleted User] March 2021GGR Cafe

Fellow Intercom-ers (?) I need your input

Alexandra Kelsey 1 view 0 comments 0 points Most recent by Alexandra Kelsey March 2021CS Technology

Onboarding & Implementation Methodology - SaaS examples

Srikrishnan Ganesan 1 view 0 comments 0 points Most recent by Srikrishnan Ganesan March 2021CS Conversations

CSM Office Hours - Meeting Notes (03-16-21)

Jeremy Donaldson 1 view 0 comments 0 points Most recent by Jeremy Donaldson March 2021CS Conversations

Positioning and messaging on Voice of the Customer programs to drive high response rates

Sam Quirke 11 views 8 comments 0 points Most recent by Andrew Marks March 2021CS Technology

Need help in developing the Onboarding process

Ravindra M.K 23 views 5 comments 0 points Most recent by Ravindra M.K March 2021CS Conversations

Critical Interfaces

David Ellin 1 view 0 comments 1 point Most recent by David Ellin March 2021CS Conversations

Software is to eating the world as Customer Success is to _________ the world?

Jeremy Mulder 3 views 3 comments 0 points Most recent by Jeremy Mulder March 2021CS Conversations

Customer Success Manager to Account Director

Janet Cassar 1 view 2 comments 0 points Most recent by Devin Stevens March 2021CS Conversations

Promoting your CSMS

Michael Buccellato 11 views 1 comment 0 points Most recent by Jordan Silverman March 2021CS Conversations

CS Team

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