CS Team

Discussion List

• 
  Transactional/ Consumption based Customer Success

  Katie Barthelmes 13 views 0 comments 0 points Most recent by Katie Barthelmes May 2021CS Conversations
• 
  Monday.com for CSMs

  Maor Gershoni 14 views 2 comments 0 points Most recent by Maor Gershoni May 2021CS Technology
• 
  Bringing CS and SaaS to a Less-SaaS Industry

  Brian Hansen 2 views 2 comments 0 points Most recent by Brian Hansen May 2021CS Conversations
• 
  Customer wants to cancel. What happens next?

  gurd3v 110 views 23 comments 0 points Most recent by Brian Hartley May 2021CS Conversations
• 
  LinkedIn etiquette

  Laura Beavin-Yates 12 views 2 comments 0 points Most recent by Laura Beavin-Yates May 2021CS Conversations
• 
  Feedback on SuccessCoaching Outcome-Based Selling Bootcamp?

  lvautour 4 views 0 comments 0 points Most recent by lvautour April 2021CS Conversations
• 
  Establishing Executive Connections

  Michael Buccellato 34 views 3 comments 0 points Most recent by Carly Agar April 2021CS Conversations
• 
  How are you delivering business outcomes for customers?

  [Deleted User] 99 views 15 comments 0 points Most recent by Carly Agar April 2021CS Conversations
• 
  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 1 view 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
• 
  4 Tips to Keep Customers Engaged

  Ashley Harpp 23 views 0 comments 0 points Most recent by Ashley Harpp April 2021CS Conversations
• 
  Customer Service Training

  Matt Myszkowski 33 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Conversations
• 
  CS Team & Sales Training? Value Selling Framework rollout

  Brennan Hickey 17 views 4 comments 0 points Most recent by Aaron Thompson April 2021CS Conversations
• 
  Workflow Analysis + Process Design Tools

  Kelly Drey 4 views 3 comments 0 points Most recent by Kelly Drey April 2021CS Conversations
• 
  Transitioning Customers from a High touch to Low touch model

  erica newell 29 views 4 comments 0 points Most recent by Brian Hartley April 2021CS Conversations
• 
  Switching price model: from subscription to consumption

  Børge Solberg 2 views 0 comments 0 points Most recent by Børge Solberg April 2021CS Technology
• 
  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 126 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
• 
  Onboarding, Onboarding, blah, blah...

  Marcus Sparks 4 views 1 comment 0 points Most recent by Srikrishnan Ganesan April 2021CS Conversations
• 
  Designing a Customer Journey from Day 1

  Gala Samokieszyn 27 views 11 comments 0 points Most recent by Brian Hansen April 2021CS Conversations
• 
  Customer Success Detractors

  Jeremy Mulder 4 views 1 comment 0 points Most recent by Marcus Sparks April 2021CS Conversations
• 
  Template for Interview Assignment

  Dana Gibilaro 6 views 1 comment 0 points Most recent by Steve Botz April 2021CS Conversations
• 
  Customer Feedback with Anita Toth: Collecting, Acting, Communicating

  Russell Bourne 23 views 0 comments 2 points Most recent by Russell Bourne April 2021CS Conversations
• 
  CS Involved in the Sales Cycle

  Shari Srebnick 4 views 4 comments 0 points Most recent by Jeffrey Kushmerek April 2021CS Conversations
• 
  Measuring "talk vs. listen" time

  Bob London 117 views 12 comments 0 points Most recent by Erika Villarreal April 2021CS Technology
• 
  Interview exercises/homework to better assess candidates CSM / CSE roles

  Sarah Evans 31 views 3 comments 0 points Most recent by Andrew Marks April 2021CS Conversations
• 
  Customer Success Manager Interview Questions

  Melissa Hatter 1K views 10 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations
• 
  Return to Work Plans

  Ed Braunbeck 31 views 3 comments 0 points Most recent by Shari Srebnick April 2021CS Conversations
• 
  Anyone using SDR type roles on your Success Teams?

  Kay Marie Hodge 2 views 1 comment 0 points Most recent by Brian Hansen April 2021CS Conversations
• 
  Hiring for a Client Support Specialist - Any good interview questions?

  Shari Srebnick 3 views 1 comment 0 points Most recent by Alex Pukos April 2021CS Conversations
• 
  README prior to posting in the template library

  Ashley Harpp 2 views 0 comments 0 points Most recent by Ashley Harpp April 2021CS Conversations
• 
  Internal product certifications/mock call scorecards

  Alex Thebert 2 views 0 comments 0 points Most recent by Alex Thebert April 2021CS Conversations