CS Team

Discussion List

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  How do you balance desired outcomes with having to assign out a lot of your work

  Sarah W 1 view 0 comments 0 points Most recent by Sarah W April 2021CS Conversations
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  4 Tips to Keep Customers Engaged

  Ashley Harpp 21 views 0 comments 0 points Most recent by Ashley Harpp April 2021CS Conversations
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  Customer Service Training

  Matt Myszkowski 31 views 1 comment 0 points Most recent by Shari Srebnick April 2021CS Conversations
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  CS Team & Sales Training? Value Selling Framework rollout

  Brennan Hickey 11 views 4 comments 0 points Most recent by Aaron Thompson April 2021CS Conversations
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  Workflow Analysis + Process Design Tools

  Kelly Drey 1 view 3 comments 0 points Most recent by Kelly Drey April 2021CS Conversations
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  Transitioning Customers from a High touch to Low touch model

  erica newell 21 views 4 comments 0 points Most recent by Brian Hartley April 2021CS Conversations
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  Switching price model: from subscription to consumption

  Børge Solberg 1 view 0 comments 0 points Most recent by Børge Solberg April 2021CS Technology
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  Using Sales/Call Insights Tools (Chorus, Gong, Etc) for Customer Success

  William Buckingham 101 views 19 comments 0 points Most recent by Bob London April 2021CS Technology
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  Onboarding, Onboarding, blah, blah...

  Marcus Sparks 1 view 1 comment 0 points Most recent by Srikrishnan Ganesan April 2021CS Conversations
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  Designing a Customer Journey from Day 1

  Gala Samokieszyn 1 view 11 comments 0 points Most recent by Brian Hansen April 2021CS Conversations
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  Customer Success Detractors

  Jeremy Mulder 1 view 1 comment 0 points Most recent by Marcus Sparks April 2021CS Conversations
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  Template for Interview Assignment

  Dana Gibilaro 1 view 1 comment 0 points Most recent by Steve Botz April 2021CS Conversations
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  Customer Feedback with Anita Toth: Collecting, Acting, Communicating

  Russell Bourne 21 views 0 comments 2 points Most recent by Russell Bourne April 2021CS Conversations
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  CS Involved in the Sales Cycle

  Shari Srebnick 1 view 4 comments 0 points Most recent by Jeffrey Kushmerek April 2021CS Conversations
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  Measuring "talk vs. listen" time

  Bob London 61 views 12 comments 0 points Most recent by Erika Villarreal April 2021CS Technology
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  Interview exercises/homework to better assess candidates CSM / CSE roles

  Sarah Evans 21 views 3 comments 0 points Most recent by Andrew Marks April 2021CS Conversations
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  Customer Success Manager Interview Questions

  Melissa Hatter 659 views 10 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations
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  Return to Work Plans

  Ed Braunbeck 21 views 3 comments 0 points Most recent by Shari Srebnick April 2021CS Conversations
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  Anyone using SDR type roles on your Success Teams?

  Kay Marie Hodge 1 view 1 comment 0 points Most recent by Brian Hansen April 2021CS Conversations
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  Hiring for a Client Support Specialist - Any good interview questions?

  Shari Srebnick 1 view 1 comment 0 points Most recent by Alex Pukos April 2021CS Conversations
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  README prior to posting in the template library

  Ashley Harpp 1 view 0 comments 0 points Most recent by Ashley Harpp April 2021CS Conversations
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  Internal product certifications/mock call scorecards

  Alex Thebert 1 view 0 comments 0 points Most recent by Alex Thebert April 2021CS Conversations
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  Looking for Recommendation for Team Training/Guest Speaker on Phone Support

  Maxine Karlinsky 1 view 3 comments 0 points Most recent by Maxine Karlinsky April 2021CS Conversations
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  Describing the Purpose of CS Platforms to Non-CS Groups

  Bridget Lamb 1 view 4 comments 0 points Most recent by Bridget Lamb April 2021CS Conversations
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  Share your GGR story!

  [Deleted User] 1 view 0 comments 0 points Most recent by [Deleted User] April 2021CS Conversations
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  Renewal email template Low touch

  Erika Villarreal 281 views 4 comments 0 points Most recent by Erika Villarreal April 2021CS Conversations
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  How do you pitch the Value of Customer Success to your clients?

  Ramona Aubry 65 views 10 comments 0 points Most recent by Brian Hansen April 2021CS Conversations
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  Customer Onboarding Challenge

  Mark Flanagan 11 views 3 comments 0 points Most recent by Daniel Zarick April 2021CS Conversations
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  Salesforce for CS - Zoom Recording

  Shari Srebnick 1 view 1 comment 0 points Most recent by MarkusS April 2021CS Technology
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  Skills Matrix

  Martin Jahn 11 views 2 comments 0 points Most recent by Martin Jahn April 2021CS Conversations